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Read onlyThe email does not exist, where do we go from here Amazon? Dont you verify the rights owner details to validate this is not a scam?
Hello,
We removed the listings at the bottom of this message because we received a report from a rights owner alleging that the product or product packaging on the listing may infringe the rights owner's copyright. The rights owner communication about the alleged infringement and the listings we removed are at the bottom of this message.
Why did this happen?
We received a report from a rights owner alleging that one or more of your listings may be infringing the intellectual property rights of others. Listing content infringing on the intellectual property of others is against our policies:
https://sellercentral.amazon.com/gp/help/521
We’re here to help.
If you need help understanding how your listings may infringe the intellectual property rights of others, please visit the "Intellectual Property Policy" page in Seller Central Help:
Have your listings been removed in error?
If you believe the product and product packaging of the ASIN below do not infringe on the copyright of others, you may submit a dispute by filing a counter-notice under the Digital Millennium Copyright Act.
Alternatively, if you think that the rights owner has made an error in sending the notice, please reach out to the rights owner and ask them to submit a retraction of this notice. We may only accept retractions that the rights owner submits to us directly. We do not accept forwarded or attached retractions.
These are the rights owner’s contact details:
[Moderator Edit: removed personal information]
How do I submit this information?
Go to "Received Intellectual Property Complaints" under the "Product Policy Compliance" section in Account Health:
Locate the deactivation record for this product listing. Click on the "Appeal" button next to the listing deactivation record. Dispute the violation by submitting a DMCA counter-notice from the "Explanation" link located below the appeal form.
For more information about submitting a counter-notice pursuant to the DMCA
What happens if I do noprovide the requested information?
If we do not receive a response, the listing will remain deactivated. The violation record will remain on your Account Health page for up to 180 days after the listing was deactivated or until the violation is successfully disputed. Deleting your listing on this ASIN does not sufficiently address the reason for the violation and will not result in its removal from your Account Health page. Leaving this and other listing violations unaddressed may result in account deactivation.
These are the rights owner’s contact details:
[Moderator Edit: removed personal information]
Hello @Seller_IUhBk4EzVGwV0,
Thank you for posting your concerns with a copyright complaint.
If you believe the product and product packaging of the ASIN below do not infringe on the copyright of others, you may submit a dispute by filing a counter-notice under the Digital Millennium Copyright Act.
Alternatively, if you think that the rights owner has made an error in sending the notice, please reach out to the rights owner and ask them to submit a retraction of this notice. We may only accept retractions that the rights owner submits to us directly. We do not accept forwarded or attached retractions.
As the notification mentioned, there are two paths that can be taken when it comes to a copyright violation. You can attempt to communicate with the brand or rights owner who issued the complaint.
Additionally, if communication is unsuccessful you can follow the guidance on our DMCA counter notice that is also noted in the notice you provided. Please keep in mind that a counter notice should only be filed if you can 100% confirm the listing does not violate the copyright of others. You may need to seek external legal council to ensure there is no infringement
Per our intellectual property policy for seller, these are the only two paths to resolve these situations. Have you attempted to file a counter notice?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.