Hi

Anyone can help me?

I am a new seller. The Incentives dashboard shows the Placement Fee Credits is active and has $400 for Placement Fee.

But this month it still charged the Placement Fee $ -112.28 from my account balance. Did not use the credits to offset the fee.

This is very unfriendly for our new seller. I meet all the terms and have the eligibility. I created the first listing on August 24, 2024, created shipment on August 29, 2024, and received it on September 26, 2024, I respect the 90 days and all the conditions.

I do not understand. I have tried to contact the seller helper support, but no one solve this problem for me. The cases are under review for a long time. No update till now.

case id: 16632779401

case id: 16653620891

I really need the $112.28 back to my account balance.