Amazon gives zero support on verification.
discussion.i downgraded to personal seller after Xmas to see how the process went for a couple weeks, then decided to go back to seller but can't due to a pending verification that no one in support can address and all they do and pass me links or say wrong department. Literally zero help. Going on a month now and at least 10 case submitted on this and every person does not help. Should I just deactivate my account and make a new one since Amazon has zero help or training for their support workers. All they do is say sorry we can't not help you, try another department 🫠 they need to take notes from Walmart support
Amazon gives zero support on verification.
discussion.i downgraded to personal seller after Xmas to see how the process went for a couple weeks, then decided to go back to seller but can't due to a pending verification that no one in support can address and all they do and pass me links or say wrong department. Literally zero help. Going on a month now and at least 10 case submitted on this and every person does not help. Should I just deactivate my account and make a new one since Amazon has zero help or training for their support workers. All they do is say sorry we can't not help you, try another department 🫠 they need to take notes from Walmart support
2 replies
Seller_rI7BZIczK8iAC
Don't. It will be suspended too immediately.
Go to your "Account Health" page. What do you see there?
Emet_Amazon
Hello @Seller_Ai6Hh1B5CB9tu,
I appreciate you raising this concern in the forums.
This sounds like a very frustrating situation, and the lack of communication has obviously made it worse. I would like to extend what support I can, but I will need to better understand your situation.
When you downgraded your account, was the account in an active or deactivated status? This is very important to understand the type of situation you've encountered. Do you have a banner stating you have limited access to your account, or a notification advising on verification requirements? If you have a performance notification, please post it here so I can offer more specific support on this situation.
Surrounding the cases you've created but have received no support. You mentioned receiving wrong department responses, I would like to look further into the situations and ensure the appropriate teams have been involved or engagement as needed. Once I have more information on your situation I will be happy to look further into the issues and support as best I can.
I would not recommend attempting to create a new account. As mentioned by @Seller_rI7BZIczK8iAC, if your current account is deactivated, the creation of a new store will cause a violation of our multiple accounts policy and result in all associated stores to be deactivated, which includes a hold on all funds and FBA inventory until the original issue is addressed.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Amazon gives zero support on verification.
discussion.i downgraded to personal seller after Xmas to see how the process went for a couple weeks, then decided to go back to seller but can't due to a pending verification that no one in support can address and all they do and pass me links or say wrong department. Literally zero help. Going on a month now and at least 10 case submitted on this and every person does not help. Should I just deactivate my account and make a new one since Amazon has zero help or training for their support workers. All they do is say sorry we can't not help you, try another department 🫠 they need to take notes from Walmart support
Amazon gives zero support on verification.
discussion.i downgraded to personal seller after Xmas to see how the process went for a couple weeks, then decided to go back to seller but can't due to a pending verification that no one in support can address and all they do and pass me links or say wrong department. Literally zero help. Going on a month now and at least 10 case submitted on this and every person does not help. Should I just deactivate my account and make a new one since Amazon has zero help or training for their support workers. All they do is say sorry we can't not help you, try another department 🫠 they need to take notes from Walmart support
Amazon gives zero support on verification.
discussion.i downgraded to personal seller after Xmas to see how the process went for a couple weeks, then decided to go back to seller but can't due to a pending verification that no one in support can address and all they do and pass me links or say wrong department. Literally zero help. Going on a month now and at least 10 case submitted on this and every person does not help. Should I just deactivate my account and make a new one since Amazon has zero help or training for their support workers. All they do is say sorry we can't not help you, try another department 🫠 they need to take notes from Walmart support
2 replies
2 replies
Seller_rI7BZIczK8iAC
Don't. It will be suspended too immediately.
Go to your "Account Health" page. What do you see there?
Emet_Amazon
Hello @Seller_Ai6Hh1B5CB9tu,
I appreciate you raising this concern in the forums.
This sounds like a very frustrating situation, and the lack of communication has obviously made it worse. I would like to extend what support I can, but I will need to better understand your situation.
When you downgraded your account, was the account in an active or deactivated status? This is very important to understand the type of situation you've encountered. Do you have a banner stating you have limited access to your account, or a notification advising on verification requirements? If you have a performance notification, please post it here so I can offer more specific support on this situation.
Surrounding the cases you've created but have received no support. You mentioned receiving wrong department responses, I would like to look further into the situations and ensure the appropriate teams have been involved or engagement as needed. Once I have more information on your situation I will be happy to look further into the issues and support as best I can.
I would not recommend attempting to create a new account. As mentioned by @Seller_rI7BZIczK8iAC, if your current account is deactivated, the creation of a new store will cause a violation of our multiple accounts policy and result in all associated stores to be deactivated, which includes a hold on all funds and FBA inventory until the original issue is addressed.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_rI7BZIczK8iAC
Don't. It will be suspended too immediately.
Go to your "Account Health" page. What do you see there?
Seller_rI7BZIczK8iAC
Don't. It will be suspended too immediately.
Go to your "Account Health" page. What do you see there?
Emet_Amazon
Hello @Seller_Ai6Hh1B5CB9tu,
I appreciate you raising this concern in the forums.
This sounds like a very frustrating situation, and the lack of communication has obviously made it worse. I would like to extend what support I can, but I will need to better understand your situation.
When you downgraded your account, was the account in an active or deactivated status? This is very important to understand the type of situation you've encountered. Do you have a banner stating you have limited access to your account, or a notification advising on verification requirements? If you have a performance notification, please post it here so I can offer more specific support on this situation.
Surrounding the cases you've created but have received no support. You mentioned receiving wrong department responses, I would like to look further into the situations and ensure the appropriate teams have been involved or engagement as needed. Once I have more information on your situation I will be happy to look further into the issues and support as best I can.
I would not recommend attempting to create a new account. As mentioned by @Seller_rI7BZIczK8iAC, if your current account is deactivated, the creation of a new store will cause a violation of our multiple accounts policy and result in all associated stores to be deactivated, which includes a hold on all funds and FBA inventory until the original issue is addressed.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_Ai6Hh1B5CB9tu,
I appreciate you raising this concern in the forums.
This sounds like a very frustrating situation, and the lack of communication has obviously made it worse. I would like to extend what support I can, but I will need to better understand your situation.
When you downgraded your account, was the account in an active or deactivated status? This is very important to understand the type of situation you've encountered. Do you have a banner stating you have limited access to your account, or a notification advising on verification requirements? If you have a performance notification, please post it here so I can offer more specific support on this situation.
Surrounding the cases you've created but have received no support. You mentioned receiving wrong department responses, I would like to look further into the situations and ensure the appropriate teams have been involved or engagement as needed. Once I have more information on your situation I will be happy to look further into the issues and support as best I can.
I would not recommend attempting to create a new account. As mentioned by @Seller_rI7BZIczK8iAC, if your current account is deactivated, the creation of a new store will cause a violation of our multiple accounts policy and result in all associated stores to be deactivated, which includes a hold on all funds and FBA inventory until the original issue is addressed.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
