We cannot accept this invoice because we cannot verify the supplier.
We received your submission but do not have enough information to address the issues with your listings at this time. We cannot accept this invoice because:
We cannot accept this invoice because we are unable verify the transaction with the supplier. Please note that documents must be authentic and unaltered in order to be verified.
I submitted invoices from my supplier with all the checklist elements that were originally requested. I find it difficult to understand why the supplier's information cannot be verified. I would really like to know specifically what is needed to resolve this. It seems like Amazon is being ambiguous with these rejections, leaving it up to guesswork—that’s what it looks like, at least. It would be really helpful to have more clarity.
6 replies
Seller_OvL8C4BJWiuS9
Amazon leaves just about everything up to you to prove. Most likely the supplier isn't on their list of verifiable suppliers, and they will not accept your invoices. What are you selling and where did you source from?
Seller_nRFmxiQg4EGrw
That's a RETAIL site, not a distributor. And in the Terms is this little nugget, which you agreed to by using their site:
The Products available on the Site, including any samples Rhode may provide to you, are for your personal use only. You may not sell or resell any Products you purchase.
So of course Amazon will not accept this as a supplier, as they specifically state that the items are not for resale,. I can't see any way for you to recover from this, as you violated the Terms of both Amazon and Rhode.
Seller_6MHLpS1irGPp2
I want to understand why Amazon is sending me responses from the Amazon Handmade Integrity Department when I do not sell in that section. My account and products are on Amazon.com, not Handmade.
