Order Defect Rate - Time Window 60 days?
The Order Defect Rate time frame is as clear as mud. I received/processed an order dated 6/21/2022 and I received negative feedback on 6/26/2022. The ODR window is Jun 15, 2022 - Aug 13, 2022. This is the only order impacting my ODR % (.62%) at the moment. As of today, 63 days have passed. When will this fall off?
Seller_hA060q8nqygew
Order Defect Rate is the percentage of orders that resulted in a negative feedback, claim, or service chargeback within a set time that is 60 days time period. You must keep their Order Defect Rate below 1% or risk account deactivation. Once the 60 days time period is finished, it will automatically be updated on your Account Health.
@Jennie_Amazon,
If you’re going to resurrect a week old thread, the least you can do is provide the right answer to the question. 
@toj8791, the answer to your question is that the date range you see on your ODR metric is based on the order date and each day, the date range shifts forward by a day. The oldest date in the range falls off (along with any corresponding defects), and the next date is added in.
Your order will stop impacting your ODR when the date the order was placed falls out of the range.
Today, the range shown is June 21 to Aug 19. If the order date of your order was June 21, then it will fall out of the range during the next daily update, which occurs at 5 pm Pacific time each day.
It’s is currently 2:45 pm Pacific, so the range will shift forward and become June 22 to Aug 20 in roughly 2 hours and 15 minutes. If the ‘order date’ of your problem order was June 21 (not the date you shipped it, but the date the buyer placed it), that date will fall out of the range and the defect will disappear then.
The ‘rolling window’ means that the 60-day period being assessed rolls forward each day. Today, it’s 6/21 - 8/19, tomorrow it will be 6/22 - 8/20, then 6/23 - 8/21 and so on.
The reason there’s a 14-day delay and orders only go through August 19, and not September 2 is because the ODR (remember it includes negative feedback and A to Z claims) reflect buyer satisfaction (or dissatisfaction) with the order. Therefore, including orders that were just placed a few days ago wouldn’t be meaningful since they haven’t even been delivered yet.
Amazon rates you on orders once they are 14-days in the past, based on the order date, in order to give the buyer enough time to receive the order and determine if there were any problems with the transaction. Hopefully that answers all your questions.
Can you be more specific…like the EXACT amount of time?
Perhaps the Amazon employees can’t, but some of us can. 
16 replies
Seller_RiOJBL9iBCxMB
There is a lag between time feedback was left and the ODR window. Should drop off soon
Seller_zE2pAX9kZSwqt
Once this date falls off the ODR Window Period, your ODR should drop back to 0%.
The order defect is tied to the order date and not the date the feedback was received. So it should fall off in 6-7 days.
CR_Amazon
Thank you all for your replies to the OP. Moving this topic over to the appropriate Account Health category for this.
Regards,
CR_Amazon
Seller_rGcQW1yb6ZWbC
Back in June, it probably took a few days for your ODR to affect your account. The same number of days must pass in order for it to not affect your account. Basically, it has a lag time of about 3-4 days. So, give it a few more days, and then you should be okay.
Jennie_Amazon
Hello @toj8791
Thank you for writing to us. This is Jennie from Amazon.
Order Defect Rate is the percentage of orders that resulted in a negative feedback, claim, or service chargeback within a set time that is 60 days time period. You must keep their Order Defect Rate below 1% or risk account deactivation. Once the 60 days time period is finished, it will automatically be updated on your Account Health.
I apologize for the inconvenience that this issue has caused, I also wanted to keep you informed that this is an automated software where the Account Health Dashboard and its metrics gets automatically updated over a period time set for each respective metric. In this case, we would request you to wait for a certain time post the 60 days period has been completed for the Order Defect Rate to be refreshed . If in case it is still not updated, please contact our Seller Support team.
Click " here "to contact Seller Support team.
I hope the information that I have provided is helpful.
Regards,
Jennie.
