We are requesting assistance and clarification on a listing issue/error code 5461
@SEAmod Can you please assist and review these cases for us as we received conflicting answers. This is our last attempt to get a clear answer or to get this problem solved. Are we losing our Catalog Creation approval for this brand? Do we still have authorization and if so, why can't we list new items? Please help. Thank you.
Recently we attempted to create a new listing for new products from a brand that we were approved for Catalog Authorization on the brand since 9/22/2022. We were selling the brand previously but have continued to sell and have been creating listings for this brand since the approval without issue until recently.
Recently, when trying to create a new listing for the new products everything seemed to be fine until we tried to submit the listing, we received the 5461 error (need to apply for catalog authorization for the brand). Since we had already been approved we opened a case to clear the error. The Catalog Authorization approval date then changed to 11/14/2024 with Seller Support requesting that we recreate the listing as instructed. If the same error occurs again then we should reapply for Catalog approval again. We received the same error and so we reapplied as instructed. However, this time the request was denied. We applied for other brands under the manufacturer and received the same “copy and paste answer”.
Requested more assistance from Seller Support since we had prior approval and now were declined, Case ID 16690533211. This is what we received back:
“We are currently not accepting applications for this product. To maintain a safe and trustworthy shopping experience, we restrict certain products from being listed or sold on Amazon. If the ability to list this product changes, you will be able to apply for approval to create ASINs for ** XXXXXXX **. In view of the aforementioned, we had to decline your application.”
Why the system let us fill out the application if Amazon is currently not accepting applications. Again, we are not a new applicant as we have approval to create catalog since 2022.
Amazon Seller Support had previously acknowledged that we had been approved for Catalog Authorization of the brand. See below. Why did Seller Support lead us on with asking to reapply and then decide to decline the requests? Did Amazon want to change our status?
Receiving an error while listing a product
Case ID 16659348931 08:00 PM 11/18/2024
“We are aware of the ongoing concerns regarding the error 5461 that you are currently experiencing in relation to the brand. Furthermore, we acknowledge your understanding that you previously received authorization for the brand.”
Note: We are not the manufacturer or brand owner. No sales restrictions are in place, only need approval for Catalog creation. We also purchase from an authorize distributor/source for this brand.
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We are requesting assistance and clarification on a listing issue/error code 5461
@SEAmod Can you please assist and review these cases for us as we received conflicting answers. This is our last attempt to get a clear answer or to get this problem solved. Are we losing our Catalog Creation approval for this brand? Do we still have authorization and if so, why can't we list new items? Please help. Thank you.
Recently we attempted to create a new listing for new products from a brand that we were approved for Catalog Authorization on the brand since 9/22/2022. We were selling the brand previously but have continued to sell and have been creating listings for this brand since the approval without issue until recently.
Recently, when trying to create a new listing for the new products everything seemed to be fine until we tried to submit the listing, we received the 5461 error (need to apply for catalog authorization for the brand). Since we had already been approved we opened a case to clear the error. The Catalog Authorization approval date then changed to 11/14/2024 with Seller Support requesting that we recreate the listing as instructed. If the same error occurs again then we should reapply for Catalog approval again. We received the same error and so we reapplied as instructed. However, this time the request was denied. We applied for other brands under the manufacturer and received the same “copy and paste answer”.
Requested more assistance from Seller Support since we had prior approval and now were declined, Case ID 16690533211. This is what we received back:
“We are currently not accepting applications for this product. To maintain a safe and trustworthy shopping experience, we restrict certain products from being listed or sold on Amazon. If the ability to list this product changes, you will be able to apply for approval to create ASINs for ** XXXXXXX **. In view of the aforementioned, we had to decline your application.”
Why the system let us fill out the application if Amazon is currently not accepting applications. Again, we are not a new applicant as we have approval to create catalog since 2022.
Amazon Seller Support had previously acknowledged that we had been approved for Catalog Authorization of the brand. See below. Why did Seller Support lead us on with asking to reapply and then decide to decline the requests? Did Amazon want to change our status?
Receiving an error while listing a product
Case ID 16659348931 08:00 PM 11/18/2024
“We are aware of the ongoing concerns regarding the error 5461 that you are currently experiencing in relation to the brand. Furthermore, we acknowledge your understanding that you previously received authorization for the brand.”
Note: We are not the manufacturer or brand owner. No sales restrictions are in place, only need approval for Catalog creation. We also purchase from an authorize distributor/source for this brand.
We are requesting assistance and clarification on a listing issue/error code 5461
@SEAmod Can you please assist and review these cases for us as we received conflicting answers. This is our last attempt to get a clear answer or to get this problem solved. Are we losing our Catalog Creation approval for this brand? Do we still have authorization and if so, why can't we list new items? Please help. Thank you.
Recently we attempted to create a new listing for new products from a brand that we were approved for Catalog Authorization on the brand since 9/22/2022. We were selling the brand previously but have continued to sell and have been creating listings for this brand since the approval without issue until recently.
Recently, when trying to create a new listing for the new products everything seemed to be fine until we tried to submit the listing, we received the 5461 error (need to apply for catalog authorization for the brand). Since we had already been approved we opened a case to clear the error. The Catalog Authorization approval date then changed to 11/14/2024 with Seller Support requesting that we recreate the listing as instructed. If the same error occurs again then we should reapply for Catalog approval again. We received the same error and so we reapplied as instructed. However, this time the request was denied. We applied for other brands under the manufacturer and received the same “copy and paste answer”.
Requested more assistance from Seller Support since we had prior approval and now were declined, Case ID 16690533211. This is what we received back:
“We are currently not accepting applications for this product. To maintain a safe and trustworthy shopping experience, we restrict certain products from being listed or sold on Amazon. If the ability to list this product changes, you will be able to apply for approval to create ASINs for ** XXXXXXX **. In view of the aforementioned, we had to decline your application.”
Why the system let us fill out the application if Amazon is currently not accepting applications. Again, we are not a new applicant as we have approval to create catalog since 2022.
Amazon Seller Support had previously acknowledged that we had been approved for Catalog Authorization of the brand. See below. Why did Seller Support lead us on with asking to reapply and then decide to decline the requests? Did Amazon want to change our status?
Receiving an error while listing a product
Case ID 16659348931 08:00 PM 11/18/2024
“We are aware of the ongoing concerns regarding the error 5461 that you are currently experiencing in relation to the brand. Furthermore, we acknowledge your understanding that you previously received authorization for the brand.”
Note: We are not the manufacturer or brand owner. No sales restrictions are in place, only need approval for Catalog creation. We also purchase from an authorize distributor/source for this brand.
