🚨 Incorrect Weight & Dimension Charges – Amazon Needs to Address This! 🚨
Hello Fellow Sellers,
Many of us are facing incorrect weight and dimension charges, leading to unfair overcharges. I have personally raised multiple cases with valid proofs through the Clawback Reimbursement Form, but there is no response. Instead of properly investigating, Amazon simply closes the case without explanation.
When we follow up using the case ID, the support team just tells us, "Your case is rejected," without giving a proper reason or solution. This is extremely unfair because we are suffering huge losses due to these incorrect charges, and there seems to be no accountability.
The EasyShip team is imposing rude and unfair terms, and the Amazon support team is not taking seller concerns seriously. Many sellers are losing hard-earned money due to incorrect weight and dimension calculations, and our complaints are being ignored.
📢 I urge all sellers to check their weight & dimension charges and share their experiences here. We need Amazon to take action and ensure transparency in these fee assessments.
25 replies
Seller_Ru1OC9W2gXX33
Yes even we are facing the same issue for past 3 days.
Seller_20c3KrhugDG1F
Same Issue, tough we were able to get some reimbursement. Just try and submit the required 8 images and I think they will reimburse. Tough it's very hectic but we have no other option.
Seller_avCBY5Lnx07JL
Yes we are also facing the same issue. we have submitted all the required proofs with guidelines, eventhough the claim was rejected without any proper reason
Seller_QyPsFRHmacuno
They charged thousands in the name of weight and dimensions mismatched.
Seller_HFPV6IhT57TT7
i am facing same issue , my 2 kg product charges 27 kg . i raised a issue multiple time with proofs . but issue no t resulve i have lose more than 20 k
Noor_Amazon_
Hello @Seller_PpV3o7NmyXRUB ,
Thanks for reaching out to the Forums.
I invite you along with the Sellers @Seller_Ru1OC9W2gXX33@Seller_20c3KrhugDG1F@Seller_avCBY5Lnx07JL@Seller_l5DqKhPiKSC5E@Seller_QyPsFRHmacuno@Seller_HFPV6IhT57TT7@Seller_6pbB43mwjhrlB @Seller_MWmAKMHUmMQ42and @Seller_kRUSTiUlTkO71to check out the following Help pages in order to understand Amazon's policy and claims requirements:
Amazon Easy Ship incorrect weight and dimensions policy
Easy Ship - Incorrect weight and dimensions audit
Image reference for Easy Ship weight mismatch shipping fee clawback issues
After carefully checking these resources, if you're eligible to submit a claim kindly follow the indicated process with Seller Support. It's important to take the time to check out the policies before submitting a claim to make sure your case is valid.
Regards,
Noor
