USPS Deliver By Dates Are Wrong!
We ship our books by Media Mail, and today, we are unable to use Media Mail for 75% of our orders because the Delivery By date is Friday, November 10! That is only 4 days from now -- in no way will Media Mail take only 4 days.
I called Amazon customer support, and was hung up on. Can a moderator please help? My only options seem to be (1) spending big money on Priority Mail (I will lose money), (2) cancel 75% of our orders, or (3) stand in line at the post office to use Media Mail... but in that case, we will likely not meet the Deliver By date.
This is not just one item -- it is EVERY item we sold this weekend. The Delivery By date is wrong and needs to be fixed! Is anyone else having this problem?
33 replies
Seller_Hi7wbO2Kbo6bl
Check Check Check
Start with handling time. Make sure Amazon has not changed your default.
Then check every shipping template; make sure automation has not been allowed.
That said -- you aren't forced to use Amazon buy-shipping. As long as you meet the delivery date, you can buy shipping labels elsewhere and enter the tracking to confirm.
KJ_Amazon
Hello @Seller_JfvDr5O78g05q. @Seller_Hi7wbO2Kbo6bl gave a good suggestion to check your handling time and other shipping settings to make sure nothing has changed that affected the delivery dates.
KJ_Amazon
Seller_Qbd0RsfZFEZBY
Hello @Seller_JfvDr5O78g05q. @Seller_Hi7wbO2Kbo6bl gave a good suggestion to check your handling time and other shipping settings to make sure nothing has changed that affected the delivery dates.
I checked our templates and settings and found nothing that would be creating these issues. I have had to go outside of Amazon for about half our shipping today due to this.
This has been going on for almost a week now.
https://sellercentral.amazon.com/seller-forums/discussions/t/f68838e4-2632-4568-aef4-6fe314c0a595?postId=bbe26698-2fa3-4236-abc1-5d4a46027b6c
Seller_EkbLZUYSpmJEy
Currently, Amazon Buy Shipping is having issues with USPS estimated delivery times. We are seeing Priority Mail with longer estimated delivery times than Ground Advantage. We have seen some Ground Advantage Cubic with shorter estimated delivery times than both Priority Mail and Ground Advantage (less than 1lb).
Saturday is a Federal holiday and will be observed by USPS on Saturday. If you go back and review posts around other Federal holidays, you will see that this issue always arises with Media Mail around these holidays. With this Veterans Day holiday, Ground Advantage is having issues similar to Media Mail.
Data to back up our findings (which would back up all the forum posts on this matter) could be provided via case pm if you would like some specific order related details on this.
Seller_aDVYFPwepfK7M
Hello,
I noticed this too. They changed some things in the standard shipping option. This option you have to ship before 2pm now. You can enable the free economy shipping option. It says it will get there a lot later but this should fix your problem. Thank you!
Seller_iv4NIyoQ6gvI7
I had the same issue, Priority mail was showing 10 days to deliver.
Seller_qso9puw2G5kCa
I had started a similar thread the other day. I'm sure it is due to the Federal Holiday this Saturday, 11/11. I am shipping off platform. My orders show that Media Mail or Ground Advantage (depending on which template the item was purchased under) was used to calculate the delivery promise. I am shipping via the method used to calculate the delivery promise, even if it arrives a day or two later than the promised date. It is Amazon's delivery promise that is wrong. I cannot be expected to pay double or triple the amount of what I charged for shipping to meet an unrealistic delivery promise, and I am betting some items will still arrive on time. That's the risk I have chosen to take and let the chips fall where they may...
USPS Deliver By Dates Are Wrong!
We ship our books by Media Mail, and today, we are unable to use Media Mail for 75% of our orders because the Delivery By date is Friday, November 10! That is only 4 days from now -- in no way will Media Mail take only 4 days.
I called Amazon customer support, and was hung up on. Can a moderator please help? My only options seem to be (1) spending big money on Priority Mail (I will lose money), (2) cancel 75% of our orders, or (3) stand in line at the post office to use Media Mail... but in that case, we will likely not meet the Deliver By date.
This is not just one item -- it is EVERY item we sold this weekend. The Delivery By date is wrong and needs to be fixed! Is anyone else having this problem?
USPS Deliver By Dates Are Wrong!
We ship our books by Media Mail, and today, we are unable to use Media Mail for 75% of our orders because the Delivery By date is Friday, November 10! That is only 4 days from now -- in no way will Media Mail take only 4 days.
I called Amazon customer support, and was hung up on. Can a moderator please help? My only options seem to be (1) spending big money on Priority Mail (I will lose money), (2) cancel 75% of our orders, or (3) stand in line at the post office to use Media Mail... but in that case, we will likely not meet the Deliver By date.
This is not just one item -- it is EVERY item we sold this weekend. The Delivery By date is wrong and needs to be fixed! Is anyone else having this problem?
33 replies
33 replies
Seller_Hi7wbO2Kbo6bl
Check Check Check
Start with handling time. Make sure Amazon has not changed your default.
Then check every shipping template; make sure automation has not been allowed.
That said -- you aren't forced to use Amazon buy-shipping. As long as you meet the delivery date, you can buy shipping labels elsewhere and enter the tracking to confirm.
KJ_Amazon
Hello @Seller_JfvDr5O78g05q. @Seller_Hi7wbO2Kbo6bl gave a good suggestion to check your handling time and other shipping settings to make sure nothing has changed that affected the delivery dates.
KJ_Amazon
Seller_Qbd0RsfZFEZBY
Hello @Seller_JfvDr5O78g05q. @Seller_Hi7wbO2Kbo6bl gave a good suggestion to check your handling time and other shipping settings to make sure nothing has changed that affected the delivery dates.
I checked our templates and settings and found nothing that would be creating these issues. I have had to go outside of Amazon for about half our shipping today due to this.
This has been going on for almost a week now.
https://sellercentral.amazon.com/seller-forums/discussions/t/f68838e4-2632-4568-aef4-6fe314c0a595?postId=bbe26698-2fa3-4236-abc1-5d4a46027b6c
Seller_EkbLZUYSpmJEy
Currently, Amazon Buy Shipping is having issues with USPS estimated delivery times. We are seeing Priority Mail with longer estimated delivery times than Ground Advantage. We have seen some Ground Advantage Cubic with shorter estimated delivery times than both Priority Mail and Ground Advantage (less than 1lb).
Saturday is a Federal holiday and will be observed by USPS on Saturday. If you go back and review posts around other Federal holidays, you will see that this issue always arises with Media Mail around these holidays. With this Veterans Day holiday, Ground Advantage is having issues similar to Media Mail.
Data to back up our findings (which would back up all the forum posts on this matter) could be provided via case pm if you would like some specific order related details on this.
Seller_aDVYFPwepfK7M
Hello,
I noticed this too. They changed some things in the standard shipping option. This option you have to ship before 2pm now. You can enable the free economy shipping option. It says it will get there a lot later but this should fix your problem. Thank you!
Seller_iv4NIyoQ6gvI7
I had the same issue, Priority mail was showing 10 days to deliver.
Seller_qso9puw2G5kCa
I had started a similar thread the other day. I'm sure it is due to the Federal Holiday this Saturday, 11/11. I am shipping off platform. My orders show that Media Mail or Ground Advantage (depending on which template the item was purchased under) was used to calculate the delivery promise. I am shipping via the method used to calculate the delivery promise, even if it arrives a day or two later than the promised date. It is Amazon's delivery promise that is wrong. I cannot be expected to pay double or triple the amount of what I charged for shipping to meet an unrealistic delivery promise, and I am betting some items will still arrive on time. That's the risk I have chosen to take and let the chips fall where they may...
Seller_Hi7wbO2Kbo6bl
Check Check Check
Start with handling time. Make sure Amazon has not changed your default.
Then check every shipping template; make sure automation has not been allowed.
That said -- you aren't forced to use Amazon buy-shipping. As long as you meet the delivery date, you can buy shipping labels elsewhere and enter the tracking to confirm.
Seller_Hi7wbO2Kbo6bl
Check Check Check
Start with handling time. Make sure Amazon has not changed your default.
Then check every shipping template; make sure automation has not been allowed.
That said -- you aren't forced to use Amazon buy-shipping. As long as you meet the delivery date, you can buy shipping labels elsewhere and enter the tracking to confirm.
KJ_Amazon
Hello @Seller_JfvDr5O78g05q. @Seller_Hi7wbO2Kbo6bl gave a good suggestion to check your handling time and other shipping settings to make sure nothing has changed that affected the delivery dates.
KJ_Amazon
KJ_Amazon
Hello @Seller_JfvDr5O78g05q. @Seller_Hi7wbO2Kbo6bl gave a good suggestion to check your handling time and other shipping settings to make sure nothing has changed that affected the delivery dates.
KJ_Amazon
Seller_Qbd0RsfZFEZBY
Hello @Seller_JfvDr5O78g05q. @Seller_Hi7wbO2Kbo6bl gave a good suggestion to check your handling time and other shipping settings to make sure nothing has changed that affected the delivery dates.
I checked our templates and settings and found nothing that would be creating these issues. I have had to go outside of Amazon for about half our shipping today due to this.
This has been going on for almost a week now.
https://sellercentral.amazon.com/seller-forums/discussions/t/f68838e4-2632-4568-aef4-6fe314c0a595?postId=bbe26698-2fa3-4236-abc1-5d4a46027b6c
Seller_Qbd0RsfZFEZBY
Hello @Seller_JfvDr5O78g05q. @Seller_Hi7wbO2Kbo6bl gave a good suggestion to check your handling time and other shipping settings to make sure nothing has changed that affected the delivery dates.
I checked our templates and settings and found nothing that would be creating these issues. I have had to go outside of Amazon for about half our shipping today due to this.
This has been going on for almost a week now.
https://sellercentral.amazon.com/seller-forums/discussions/t/f68838e4-2632-4568-aef4-6fe314c0a595?postId=bbe26698-2fa3-4236-abc1-5d4a46027b6c
Seller_EkbLZUYSpmJEy
Currently, Amazon Buy Shipping is having issues with USPS estimated delivery times. We are seeing Priority Mail with longer estimated delivery times than Ground Advantage. We have seen some Ground Advantage Cubic with shorter estimated delivery times than both Priority Mail and Ground Advantage (less than 1lb).
Saturday is a Federal holiday and will be observed by USPS on Saturday. If you go back and review posts around other Federal holidays, you will see that this issue always arises with Media Mail around these holidays. With this Veterans Day holiday, Ground Advantage is having issues similar to Media Mail.
Data to back up our findings (which would back up all the forum posts on this matter) could be provided via case pm if you would like some specific order related details on this.
Seller_EkbLZUYSpmJEy
Currently, Amazon Buy Shipping is having issues with USPS estimated delivery times. We are seeing Priority Mail with longer estimated delivery times than Ground Advantage. We have seen some Ground Advantage Cubic with shorter estimated delivery times than both Priority Mail and Ground Advantage (less than 1lb).
Saturday is a Federal holiday and will be observed by USPS on Saturday. If you go back and review posts around other Federal holidays, you will see that this issue always arises with Media Mail around these holidays. With this Veterans Day holiday, Ground Advantage is having issues similar to Media Mail.
Data to back up our findings (which would back up all the forum posts on this matter) could be provided via case pm if you would like some specific order related details on this.
Seller_aDVYFPwepfK7M
Hello,
I noticed this too. They changed some things in the standard shipping option. This option you have to ship before 2pm now. You can enable the free economy shipping option. It says it will get there a lot later but this should fix your problem. Thank you!
Seller_aDVYFPwepfK7M
Hello,
I noticed this too. They changed some things in the standard shipping option. This option you have to ship before 2pm now. You can enable the free economy shipping option. It says it will get there a lot later but this should fix your problem. Thank you!
Seller_iv4NIyoQ6gvI7
I had the same issue, Priority mail was showing 10 days to deliver.
Seller_iv4NIyoQ6gvI7
I had the same issue, Priority mail was showing 10 days to deliver.
Seller_qso9puw2G5kCa
I had started a similar thread the other day. I'm sure it is due to the Federal Holiday this Saturday, 11/11. I am shipping off platform. My orders show that Media Mail or Ground Advantage (depending on which template the item was purchased under) was used to calculate the delivery promise. I am shipping via the method used to calculate the delivery promise, even if it arrives a day or two later than the promised date. It is Amazon's delivery promise that is wrong. I cannot be expected to pay double or triple the amount of what I charged for shipping to meet an unrealistic delivery promise, and I am betting some items will still arrive on time. That's the risk I have chosen to take and let the chips fall where they may...
Seller_qso9puw2G5kCa
I had started a similar thread the other day. I'm sure it is due to the Federal Holiday this Saturday, 11/11. I am shipping off platform. My orders show that Media Mail or Ground Advantage (depending on which template the item was purchased under) was used to calculate the delivery promise. I am shipping via the method used to calculate the delivery promise, even if it arrives a day or two later than the promised date. It is Amazon's delivery promise that is wrong. I cannot be expected to pay double or triple the amount of what I charged for shipping to meet an unrealistic delivery promise, and I am betting some items will still arrive on time. That's the risk I have chosen to take and let the chips fall where they may...
