Dear Amazon Mod & Seller Community,

Hope all is well, we were hoping you can help us out regarding our seller account concerning Listing Policy Violations which shows as NO health impact and warning sent. Our account is not deactivated but under review since MARCH 22.

We have undergone video verification on MAR 26, 1:00 AM and everything went smooth after the call, as it seemed.

We were then asked to submit a couple of documents which we complied to immediately.

However, we keep on going in circles telling us that evaluation is in progress, then we are asked to submit the same set of documents again and after a couple of days, we get the same message that evaluation is again in progress, without being specific as to what exactly is missing.

Documents submitted are as follows:

- Valid ID proof document that includes the full name, date of birth, ID number, expiry date, signature of the bearer (if applicable), and country of issuance or country of citizenship. {document presented is US passport)

- Bank statement or credit card statement issued in the last 180 days, which includes the full name of the individual or the business, residential or business address, and bank information. (submitted bank statements showing purchases related to ASINs under review, which also matches corresponding supplier invoice)

-Business registration documents which includes the full name, address, signature, and mode of business. (Statement of LLC and Business have been submitted showing company name)

- Supply chain documents which includes invoices and receipts (merchandise are purchased from a local authorized distributor as reflected on invoices).

Please see below for performance notification.

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Hello,

Thank you for joining the video call. To complete your identity verification, you must share the following information:

-- Bank or credit card statement. The document must include the following information: The full name of the individual or the business, residential, or business address. It must also include the information of the bank that issued the statement and the records related to the purchase of the ASIN under review.

-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.

-- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.

-- Order confirmation, order shipping, or fulfillment update documents for all the orders placed for the ASIN in question and its quantities.

Note: These documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.

-- ASIN : XXXXXXXXXX , Quantity : 1 ASIN : XXXXXXXXXX , Quantity : 1

What happens if I do not send the requested information?

If you don't provide this information within 3 business days, or if your verification isn't successful, we may not allow you to sell on Amazon.

We're here to help

If you have questions about the content of this message, contact us at: inbound-appeals@amazon.com

To view your account performance and how well it is performing against the performance metrics and policies required to sell on Amazon, go to "Account Health":

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I made sure bank statement, supplier invoices and tracking, all reflect the ASINs under review, as follows:

-- ASIN : XXXXXXXXXX , Quantity : 1 ASIN : XXXXXXXXXX , Quantity : 1

All of our products are in FBA and are continuously being sold on Amazon; however, our funds are being withheld.

Kindly check if we need to wait for 90 days to have these funds released to us

Please help us resolve the issue.

Looking forward hearing back from you.

Thank you very much for your time.

Kindest regards