I just want to make other sellers aware that when responding to A-Z claims, you NEED to check Amazon internal tracking and compare it to the USPS website tracking. I had an issue where Amazon had more scans than the actual USPS website. Not realizing this, I took a screen shot of the USPS site and not the order page, becuase I did not realize that USPS was missing information, they could not see the first scan in my screenshot.

Well, amazon had all the info but apparently A-Z only looked at my screenshot and it took a lot of work on my part to get this corrected becuase I was shut down on replying to the A-Z claim.

I had to click the tracking on the order page and then take a screen shot of the tracking history because when I clicked to go to the USPS site, all scans were not there. In my case the package had over 100 scans and they did not all show up on USPS but they were in the drop box on Amazon and you have to use screenshot while the drop box is down or else it will not capture all the scans.

I got the A-Z overturned but it should not have been as hard as it was.

Hello!

I need some help, please. I have two 3D scans completed, but they aren’t showing up on my Seller App. Strangely, only customers can see them. It doesn’t feel right not having visibility on my end. Has anyone experienced this or know how to resolve it?

Thank you!

This year, for the first time, we noticed that FedEx and UPS ground are giving their packages to USPS to deliver for them. Seems like a great plan right up until you realize that once the package gets to USPS (which, because they do the delivery our USPS carrier picks the packages up at our home and scans them in real time- meaning we do not need to deliver them to UPS or FEDEX).

Unfortunately, none of the USPS scans show up in the Amazon system, nor does the USPS tracking number. As such, we have had a ton of customers send messages wanting refunds because they think their package has not shipped yet. We have had multiple returns where the product was delivered on time, but the customer was concerned it would not be there by Christmas as no scans showed so they bought it somewhere else. Further more, if the package is delayed or lost (which almost all of my drastically late shipping has been using FedEx delivered by USPS- all guaranteed by Amazon) and they file an A to Z claim, Amazon is siding with the customer because it shows the package as never scanned. However, if you take the USPS tracking number, which is provided ON the FedEX shipping label (printed directly from Amazon labels) it shows all the scans and delivery information.

For the love of Pete; I am not a rocket scientist, nor do I write code, but it seems to me that it wouldn't be too much to have the new tracking number auto load into Amazon labels.

Amazon clearly knows that FedEX and UPS are doing this so why would the system not include the, already provided for, USPS tracking number and scans? Why would we be dinged when it doesn't go as planned, when it says it is guaranteed?

For anyone who has not seen the label on this one I have attached one with redacted customer info- including removing some of the tracking info numbers.