Urgent Account Reinstatement Appeal – Seeking Community Support
Hello Amazon Seller Community,
I am reaching out for urgent assistance regarding my seller account, which was permanently deactivated on October 1st, 2024. Here are the key details:
1. Sales Performance:
o Over $22 million in sales history on Amazon US Marketplace.
o Average sales rate of $6,500+ per day.
2. Current Situation:
o Deactivated due to alleged submission of forged documents for a specific ASIN.
o I have previously obtained valid certifications and test reports for other ASINs, which were successfully verified.
3. Supporting Documentation:
o Submitted comprehensive evidence, including:
Invoices and payment confirmations from a freelancer.
Original test reports and compliance certificates for the contested ASIN.
Communication logs with the freelancer.
o Awaiting response, with significant daily losses and inventory risks.
4. Request for Community Guidance:
o If anyone has faced similar challenges, your advice on how to effectively escalate this matter within Amazon would be invaluable.
o I am committed to resolving this issue swiftly and restoring my account.
Thank you for your time and support.
4 replies
Seller_uJeIu7BRXiPm4
@Atlas_Amazon @Emet_Amazon @Rose_Amazon
Could you please help me through this?
Atlas_Amazon
Hello @Seller_uJeIu7BRXiPm4
Thank you for the information provided regarding the issues on the account. I understand that you have been attempting to address concerns related to the documentation that has been provided for review. You mention that our team has concerns regarding the documents having been manipulated, did you observe any issues or discrepancies in the details that could have contributed to this specific concern?
Our team will have taken this action due to issues identified that need to be explained. We would recommend compiling a submission with an explanation for why the original documents may have had these issues along with the originally requested documents. Our team will review the entire submission and make a determination on if you can move forward.
Please be aware that if they are unable to verify your submission to their details, we cannot guarantee a resolution will be available. We do encourage you to continue to share any information or details relating to this situation to this thread for support.
Best,
Atlas
