Retract a Complaint ID on Brand Registry that was an error
@Sandy_Amazon, @TaylorR_Amazon
We requested to withdraw a Complaint ID due to an error.
What happened?
1. We filed a patent evaluation case that is still ongoing
2. We attempted to submit a second patent complaint prior to its completion
3. The system rejected our new complaint because there is an active case pending
4. As a result, multiple listings were "rejected" which counts against our metrics.
We would not have knowingly submitted a second patent complaint with this understanding of the process.
How do we retract the complaint for the purpose of metrics. I have tried many things, and no one seems to be able to understand or help me. When we try to do this in brand registry, it says we cannot because it was rejected.
As a rights owner, I inadvertently submitted a second APEX complaint before the first one was processed, and I believe Amazon's policies do allow for the withdrawal of such complaints. Am I wrong? Can you help?
Retract a Complaint ID on Brand Registry that was an error
@Sandy_Amazon, @TaylorR_Amazon
We requested to withdraw a Complaint ID due to an error.
What happened?
1. We filed a patent evaluation case that is still ongoing
2. We attempted to submit a second patent complaint prior to its completion
3. The system rejected our new complaint because there is an active case pending
4. As a result, multiple listings were "rejected" which counts against our metrics.
We would not have knowingly submitted a second patent complaint with this understanding of the process.
How do we retract the complaint for the purpose of metrics. I have tried many things, and no one seems to be able to understand or help me. When we try to do this in brand registry, it says we cannot because it was rejected.
As a rights owner, I inadvertently submitted a second APEX complaint before the first one was processed, and I believe Amazon's policies do allow for the withdrawal of such complaints. Am I wrong? Can you help?
1 reply
Dougal_Amazon
Hello @Seller_AByc3cAIMkh0v,
My name is Dougal from the Community Manager Team and I would be happy to assist. If you provide me the complaint ID(s) I can take a closer look at what is going on.
Generally speaking, if you are trying to retract a complaint submitted via the Report a Violation tool on the Brand Registry site, you can click on "Monitor," from the top menu and select "Submission history." From the Submission history dashboard, you can scroll through all your submissions or search by the complaint ID, ASIN or product title. Click on the complaint ID which is the first column on the left of the table. Once you click on the complaint ID, you will see all the details you submitted and just above the table at the bottom, you will see the clickable options: "Retract a complaint," and "Escalate a complaint."
Please let me know if you have any other questions or need additional assistance.
Best, Dougal
Retract a Complaint ID on Brand Registry that was an error
@Sandy_Amazon, @TaylorR_Amazon
We requested to withdraw a Complaint ID due to an error.
What happened?
1. We filed a patent evaluation case that is still ongoing
2. We attempted to submit a second patent complaint prior to its completion
3. The system rejected our new complaint because there is an active case pending
4. As a result, multiple listings were "rejected" which counts against our metrics.
We would not have knowingly submitted a second patent complaint with this understanding of the process.
How do we retract the complaint for the purpose of metrics. I have tried many things, and no one seems to be able to understand or help me. When we try to do this in brand registry, it says we cannot because it was rejected.
As a rights owner, I inadvertently submitted a second APEX complaint before the first one was processed, and I believe Amazon's policies do allow for the withdrawal of such complaints. Am I wrong? Can you help?
Retract a Complaint ID on Brand Registry that was an error
@Sandy_Amazon, @TaylorR_Amazon
We requested to withdraw a Complaint ID due to an error.
What happened?
1. We filed a patent evaluation case that is still ongoing
2. We attempted to submit a second patent complaint prior to its completion
3. The system rejected our new complaint because there is an active case pending
4. As a result, multiple listings were "rejected" which counts against our metrics.
We would not have knowingly submitted a second patent complaint with this understanding of the process.
How do we retract the complaint for the purpose of metrics. I have tried many things, and no one seems to be able to understand or help me. When we try to do this in brand registry, it says we cannot because it was rejected.
As a rights owner, I inadvertently submitted a second APEX complaint before the first one was processed, and I believe Amazon's policies do allow for the withdrawal of such complaints. Am I wrong? Can you help?
Retract a Complaint ID on Brand Registry that was an error
@Sandy_Amazon, @TaylorR_Amazon
We requested to withdraw a Complaint ID due to an error.
What happened?
1. We filed a patent evaluation case that is still ongoing
2. We attempted to submit a second patent complaint prior to its completion
3. The system rejected our new complaint because there is an active case pending
4. As a result, multiple listings were "rejected" which counts against our metrics.
We would not have knowingly submitted a second patent complaint with this understanding of the process.
How do we retract the complaint for the purpose of metrics. I have tried many things, and no one seems to be able to understand or help me. When we try to do this in brand registry, it says we cannot because it was rejected.
As a rights owner, I inadvertently submitted a second APEX complaint before the first one was processed, and I believe Amazon's policies do allow for the withdrawal of such complaints. Am I wrong? Can you help?
1 reply
1 reply
Dougal_Amazon
Hello @Seller_AByc3cAIMkh0v,
My name is Dougal from the Community Manager Team and I would be happy to assist. If you provide me the complaint ID(s) I can take a closer look at what is going on.
Generally speaking, if you are trying to retract a complaint submitted via the Report a Violation tool on the Brand Registry site, you can click on "Monitor," from the top menu and select "Submission history." From the Submission history dashboard, you can scroll through all your submissions or search by the complaint ID, ASIN or product title. Click on the complaint ID which is the first column on the left of the table. Once you click on the complaint ID, you will see all the details you submitted and just above the table at the bottom, you will see the clickable options: "Retract a complaint," and "Escalate a complaint."
Please let me know if you have any other questions or need additional assistance.
Best, Dougal
Dougal_Amazon
Hello @Seller_AByc3cAIMkh0v,
My name is Dougal from the Community Manager Team and I would be happy to assist. If you provide me the complaint ID(s) I can take a closer look at what is going on.
Generally speaking, if you are trying to retract a complaint submitted via the Report a Violation tool on the Brand Registry site, you can click on "Monitor," from the top menu and select "Submission history." From the Submission history dashboard, you can scroll through all your submissions or search by the complaint ID, ASIN or product title. Click on the complaint ID which is the first column on the left of the table. Once you click on the complaint ID, you will see all the details you submitted and just above the table at the bottom, you will see the clickable options: "Retract a complaint," and "Escalate a complaint."
Please let me know if you have any other questions or need additional assistance.
Best, Dougal
Dougal_Amazon
Hello @Seller_AByc3cAIMkh0v,
My name is Dougal from the Community Manager Team and I would be happy to assist. If you provide me the complaint ID(s) I can take a closer look at what is going on.
Generally speaking, if you are trying to retract a complaint submitted via the Report a Violation tool on the Brand Registry site, you can click on "Monitor," from the top menu and select "Submission history." From the Submission history dashboard, you can scroll through all your submissions or search by the complaint ID, ASIN or product title. Click on the complaint ID which is the first column on the left of the table. Once you click on the complaint ID, you will see all the details you submitted and just above the table at the bottom, you will see the clickable options: "Retract a complaint," and "Escalate a complaint."
Please let me know if you have any other questions or need additional assistance.
Best, Dougal
