A customer left negative feedback on an order that was just shipped yesterday saying there were no seeds in the package.

How could he know there were no seeds in the package when the package is still in the shipping phase?

I asked for it to be removed, three times and got the same answer.

Amazon is really getting stupid with its policies. I started with a Performance rating of 1000 and every day it goes down with no explanations. I have had some late shipments with one of those being my fault. Somehow we completely overlooked it.

I noticed that buyers can leave remarks if they feel the answer to an email is not good enough. Usually the only answer they want is a refund even though they are at fault.

I notice under feedback there are new fields for dissatisfied customers. Of course this one negative feedback brings my percentage way down even though I have done nothing wrong.

I have been selling on Amazon for 17 years and it gets worse and worse everyday. When I first started on Amazon, it was easy to make money. We used to sell FBA but the fees and lunacy there made us make the decision to go to FBM. It has been a year and they still find packs of seeds that have been lost. They return them but not knowing where they have been we put them into the recycle pile.

My own website is doing better every day. Next March I turn 65 so I can retire. I may retire, leave Amazon and just focus on my own website and our 8 acre farm.

If a mod reads this and would like to help the case number is 16711489581.

Have a Happy Thanksgiving.