Hi there @Seller_sEzesDu0UTqBy,

Thank you for utilizing the seller forums!

Seller_sEzesDu0UTqBy

Amazon thinks our product contains CBD when we have been selling it fine for 4 years. There are hundreds of other sellers of this product. How do I get Amazon to tell us why?

Case 14972864771.

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I understand you have questions regarding your ASIN and a specific restricted products policy violation.

After looking into the case ID you have provided, it does appear your item is not eligible for listing at this time due to the restricted products policy for drugs and drugs paraphernalia.

Drug listings must not be for controlled substances or products that contain controlled substances, such as the following:

• Hemp products that contain resin or tetrahydrocannabinol (THC)
• Hemp (or any Cannabis sativa spp. strain) seeds that are capable of germination
• Anything listed in Schedules I, II, III, IV, or V of the Controlled Substances Act, such as the following:
• Coca leaves, including all variations of leaves, tea, and coca extract
• Hallucinogenic mushrooms
• Poppy pods, poppy straw, and poppy straw concentrate

This will also include hemp oil, which I can see is an ingredient contained within your product- or, it is at least is present in the title.

There has also been a notice added to that same restricted products page, noting: "Note: Certain CBD topical products that have been verified as compliant with applicable laws, regulations, and policies are allowed in Amazon Fresh and Whole Foods Market on Amazon. We don’t have plans at this time to allow the sale of CBD products on Amazon.com beyond Amazon Fresh and Whole Foods Market on Amazon, whether through Amazon or our third-party sellers. The approved CBD topical products in Amazon Fresh and Whole Foods Market on Amazon are subject to geographic sales restrictions."

This does appear to be contributing to the scenario you have, in terms of why your listing has been removed.

Is there any information on the back-end of the listing that states, indicates, or alludes to being a CBD product, or containing CBD in any way?

I look forward to supporting you further here,

Stevie.