Hello I want to know the process of enrolling into CSBA. Also I want Amazon's community managers to enlighten me on this service. How's this service opted and what benefits it gives to a seller. Also does enrolling in this service affects featured offer eligibility? I have seen a couple of account who are not facing problems related to featured offer ineligibility have enrolled in CSBA. I cannot see the option by going to Seller Central > Settings > Account Info > Your Services > Manage > Customer Service by Amazon > Opt in/out.

We are considering outsourcing the management of our Amazon account’s customer service to a third-party software provider. Are there any potential issues with transferring the management of our customer service to a third-party software?

Could anyone recommend a third-party software that allows us to receive and view incoming customer messages in real-time?

Does anyone know the process for applying for service guarantee refunds for overnight packages delivered late, when shipping was purchased through Amazon?