Hello,

I’m reaching out to request urgent help regarding a critical issue with my FBA shipment FBA18PV3XW07 (Amazon Ref ID: 73AGD3NV).

In this shipment, I sent two different ASINs with properly labeled units. One ASIN had 573 units, and the other had 32 units, as clearly documented in the invoice and packing list.

However, Amazon received all 605 units under a single ASIN, leaving zero units under the second one — even though both were properly labeled and shipped together in the same carton-level breakdown.

This is not a reconciliation issue. The inventory has already been received and marked as available for sale for nearly a month, but I cannot activate the listings because the inventory was misassigned during the receiving process.

I opened a case (ID 17464785391) and submitted all documentation, but Seller Support keeps telling me I must wait until May 11th just to initiate an investigation.

This delay is causing:

• Lost sales and launch momentum

• Storage costs

• Business disruption due to an error that’s already documented

I also contacted Amazon Global Logistics, but they confirmed the case is stuck in an internal queue, and no one is taking further action.

Please, I respectfully request that this case be escalated to the appropriate internal team for manual correction of the inventory assignment. I truly appreciate any guidance or support you can provide.

Best regards.