Amazon AI generated images auto updated in listings as 2nd Imagery

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
user profile
Sign in
user profile
Seller_NRHQkgKU5IA5P

Amazon AI generated images auto updated in listings as 2nd Imagery

I have noticed that Amazon has automatically updated the second image on my listing with an AI-generated version that does not accurately represent my product’s quality. This change was made without prior notice, and I am unable to locate or modify this image through Manage Inventory or the Edit Listing section. Additionally, I have not received any updates regarding this sudden change. I request your assistance in removing this AI-generated image and restrain old high-quality product image. Please provide a resolution at the earliest.

@Glenn_Amazon@Michelle_Amazon

631 views
10 replies
80
Reply
10 replies
user profile
Seller_NRHQkgKU5IA5P

Hi @Glenn_Amazon@Michelle_Amazon

Regarding the unauthorized second images published on listings without prior notification, the Parent ASIN B0DHV8JWFH and its variations which have been affected. However, these images are not appearing in Manage Inventory or the Upload Images tab, preventing us from removing or replacing them. We have not received any updates or approvals regarding these changes, and we need clarification on how they were added.

Please advise on the next steps to remove these images and prevent unauthorized modifications in the future. seeking for your earliest attention please.

Thank You

31
user profile
Cooper_Amazon

Good Evening @Seller_NRHQkgKU5IA5P,

I wanted to stop by and check in with you regarding the image removal request on ASIN B0DHV8JWFH. I did not see a recent case within the last 30 days filed with Selling Partner Support regarding this issue. If you have not reached out to support yet, I would recommend filing a detailed report with them stating:

  • That you would like to remove the second image on ASIN B0DHV8JWFH as it does not accurately represent your product’s quality
  • I would link the image or share a screenshot of what that image looks like so support can locate the image you would like removed
  • I would share all the steps you have taken to try and remove the image
  • I would share any additional information that will help support process this request.

Feel free to post the CASE ID in this discussion once you have contacted support so we can follow the case along to the conclusion. Looking forward to hearing from you soon. Hope you have a great rest of the week.

Sincerely, Cooper_Amazon

15
user profile
Seller_UHVnOVHF8YpEx

This is basically the goal of Amazon- to control everything with AI and offer little to no human assistance.

50
user profile
Cooper_Amazon

Good Morning @Seller_NRHQkgKU5IA5P,

Thank you for the additional context. I have escalated the cases you have shared and the information discussed within them to one of our internal partner teams to review. They should get back to us within the next few business days. Until then, I hope you have a wonderful rest of the week and take care. Talk soon. 👍

Sincerely, Cooper_Amazon

20
user profile
Cooper_Amazon

Good Afternoon @Seller_NRHQkgKU5IA5P,

It appears on CASE ID 10713413142, Selling Partner Support advised you to upload own environmental photos for the 2nd image of their products to override the existing ones provided by Amazon.

Have you taken those photos so they can be added to your product's detail page?

If yes, these needs to occur for both your US and your UK store. Please allow our system to update over 24 hours. If you have other sellers on your listing, their environmental images could also be used to remove the Amazon generated ones.

Feel free to let us know if you have any questions regarding the outcome of this investigation.

Sincerely, Cooper_Amazon

00
user profile
Seller_zSWez2Mzpdboa

Multiply this by millions of listings. Hang on to your seats boys, this is gonna be one bumpy ride.

Returns, that we sellers are going to have to pay for, due to another mess-up by the great Amazon.

- Returned Merchandise no longer in sellable condition.

- Return Admin Fees

- Return Shipping (Marked by by Amazon 100%+)

- Metrics on ASIN dinged by returns.

Thank you Amazon, you're such a great Partner!

00
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_JIL0QkeGgufq0
user profile
Seller_H9zYMGnbc0ksb
user profile
Seller_if7VWRwO4viex