Our appeal on an A-Z was recently denied, and the buyer refunded, even though the tracking shows that the book is still at the buyer's post office waiting for pickup. "Lack of diligence" is an understatement. It appears the people at customer service can't read.

You should be able to file a safe t claim and get reimbursed

Hi @Seller_FOLOjn9bgrG3u,

Dominic from Amazon here, happy to help. I looked at the SAFE-T claims you have filed and the cases submitted. I will escalate this internally, please keep an eye on your case log!

Best,

Dominic

Consider yourself lucky that it's only 10. I have many more than that. Trying to resolve it for months. My entire refund situation is out of hand an no one at Amazon seems to care. They did acknowledge to me a glitch. However still waiting for it to be fixed.

CSBA tanked our seller feedback (95% -> 88% in less than a month) and refunded at least 3x the amount of orders than we normally do.

Stay far away from it.

Anyone who agreed to use the CSBA knew exactly what they were getting into. You actually expected Amazon support to make logical decisions based on factual information? Pssshhh.

CSBA is a nightmare. Cancel that service as soon as you can before your performance metrics tank. Our feedback score on another account I manage went down 5 points in a month and refunds went way up. It's just too much of a hassle filing SafT claims to get reimbursed. CSBA creates more work and monitoring of reimbursements for the seller. And you pay for that!!!!

This type of fraud is going to become worse and worse to the point that Amazon makes a change or raises its prices to us to cover all of these claims of undelivered. We have our own website. Would you like to know how many claims we have had for not delivered in the last three years? 0. Our policy states that if it says delivered it is between the customer and the post office. Before too long, Amazon will have to adopt such a policy. Hopefully they will go back to the way it used to be on the reviews. You have to buy the product and leave at least a 20 word review. I get emails daily from people offering to leave me reviews. I have seen some vendors offer a product and less than three months later they have 300 hundred 5 star reviews. Those of us who have been around know this is pretty much impossible. And then you look at their feedback and it is below 60. You know the reviews are false.

As someone who sells on amazon and someone who buys also, my household has purchased several items that we received but then our account was refunded. My mother-n-law made a purchase on amazon and then once she received it, amazon issued her the refund amount on a giftcard and then within seconds the giftcard balance was used by someone to purchase xbox stuff. so we couldn't help but question if someone was behind it. Once she called amazon the only thing she was told was to keep an eye on her account and place security measures on it but nothing was ever done about it. As someone who also sells on amazon i knew this would effect peoples selling accounts.

This is why we do not use CSBA. All they would do is agree with the customer and issue a refund. I can do this myself.