ERROR 5995 On New and Existing Products
I have been working to resolve this error since September for a brand that I have ALWAYS sold. I use a third party listing tool and I have verified that the data that I am sending matches the listing in uppercase, lowercase, exact wording and there are no hidden or whitespace characters. If I use the Amazon listing tool, I can create the SKU just fine so it's not the issue of not being approved. The listings exist already in the catalog and I'm just trying to list to an existing ASIN. I am approved to sell this brand. I'm starting to have this error on other brands now. I have provided images on a few products to the catalog team and they state that it should've been fixed, but it continues to be a problem and I don't get much response from the case.
This is starting to hurt my sales drastically and I need the fixed.
Error: You may not change the brand name on this ASIN. Please use the brand name currently shown on the ASIN detail page. If you believe you are using the correct brand name, contact Seller support https://sellercentral.amazon.com/hz/contact-us and mention the error code 5995
Has anyone had any luck getting this resolved? My ongoing case is Case ID 16079968161
WILLING TO TRY ANYTHING!
@Glenn_Amazon
1 reply
Cooper_Amazon
Good Evening @Seller_QvTd9N6MfOKc1,
I just wanted to follow up with you as I see that Selling Partner Support provided you with some troubleshooting guidance on CASE ID 16079968161 just yesterday November 20th, 2024. Feel free to check out their response if you have not already and see if it works out on clearing the error.
If you still have any questions or concerns, feel free to reopen CASE ID 16079968161 and continue working with Selling Partner Support or you can check in with us on this thread. Hope you have terrific rest of the week and take care.
Sincerely, Cooper_Amazon
ERROR 5995 On New and Existing Products
I have been working to resolve this error since September for a brand that I have ALWAYS sold. I use a third party listing tool and I have verified that the data that I am sending matches the listing in uppercase, lowercase, exact wording and there are no hidden or whitespace characters. If I use the Amazon listing tool, I can create the SKU just fine so it's not the issue of not being approved. The listings exist already in the catalog and I'm just trying to list to an existing ASIN. I am approved to sell this brand. I'm starting to have this error on other brands now. I have provided images on a few products to the catalog team and they state that it should've been fixed, but it continues to be a problem and I don't get much response from the case.
This is starting to hurt my sales drastically and I need the fixed.
Error: You may not change the brand name on this ASIN. Please use the brand name currently shown on the ASIN detail page. If you believe you are using the correct brand name, contact Seller support https://sellercentral.amazon.com/hz/contact-us and mention the error code 5995
Has anyone had any luck getting this resolved? My ongoing case is Case ID 16079968161
WILLING TO TRY ANYTHING!
@Glenn_Amazon
ERROR 5995 On New and Existing Products
I have been working to resolve this error since September for a brand that I have ALWAYS sold. I use a third party listing tool and I have verified that the data that I am sending matches the listing in uppercase, lowercase, exact wording and there are no hidden or whitespace characters. If I use the Amazon listing tool, I can create the SKU just fine so it's not the issue of not being approved. The listings exist already in the catalog and I'm just trying to list to an existing ASIN. I am approved to sell this brand. I'm starting to have this error on other brands now. I have provided images on a few products to the catalog team and they state that it should've been fixed, but it continues to be a problem and I don't get much response from the case.
This is starting to hurt my sales drastically and I need the fixed.
Error: You may not change the brand name on this ASIN. Please use the brand name currently shown on the ASIN detail page. If you believe you are using the correct brand name, contact Seller support https://sellercentral.amazon.com/hz/contact-us and mention the error code 5995
Has anyone had any luck getting this resolved? My ongoing case is Case ID 16079968161
WILLING TO TRY ANYTHING!
@Glenn_Amazon
1 reply
1 reply
Cooper_Amazon
Good Evening @Seller_QvTd9N6MfOKc1,
I just wanted to follow up with you as I see that Selling Partner Support provided you with some troubleshooting guidance on CASE ID 16079968161 just yesterday November 20th, 2024. Feel free to check out their response if you have not already and see if it works out on clearing the error.
If you still have any questions or concerns, feel free to reopen CASE ID 16079968161 and continue working with Selling Partner Support or you can check in with us on this thread. Hope you have terrific rest of the week and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_QvTd9N6MfOKc1,
I just wanted to follow up with you as I see that Selling Partner Support provided you with some troubleshooting guidance on CASE ID 16079968161 just yesterday November 20th, 2024. Feel free to check out their response if you have not already and see if it works out on clearing the error.
If you still have any questions or concerns, feel free to reopen CASE ID 16079968161 and continue working with Selling Partner Support or you can check in with us on this thread. Hope you have terrific rest of the week and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_QvTd9N6MfOKc1,
I just wanted to follow up with you as I see that Selling Partner Support provided you with some troubleshooting guidance on CASE ID 16079968161 just yesterday November 20th, 2024. Feel free to check out their response if you have not already and see if it works out on clearing the error.
If you still have any questions or concerns, feel free to reopen CASE ID 16079968161 and continue working with Selling Partner Support or you can check in with us on this thread. Hope you have terrific rest of the week and take care.
Sincerely, Cooper_Amazon
