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Seller_Zym541qWHAMbZ

Seller Central says we were reimbursed. I don't see the reimbursement anywhere.

An order was placed on 7/21/24.

The customer started a return, and was refunded on 7/25/24.

The product was never returned.

The FBA Returns page of Seller Central says that we were reimbursed for this product, but I cannot find the reimbursement. If I click on "View report" it shows that there have been zero reimbursements for this order. It looks like we still need to be reimbursed for this.

I reached out to Seller Support and they keep sending me the same BS copy/pasted response about not being able to request a reimbursement after 60 days.

I don't see how the 60 day thing applies when Seller Central already shows that we should be reimbursed. I am not requesting a new reimbursement. I am simply trying to get the reimbursement we were already entitled to.

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4 replies
Tags:Refunds, Return shipment
10
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4 replies
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Seller_Zym541qWHAMbZ

The Seller Support case is case ID 16588289841.

10
user profile
Seller_Zym541qWHAMbZ

I was really hoping to get an Amazon team member to take a look at this. @SEAmod would you be able to help?

10
user profile
Seller_Zym541qWHAMbZ

After several days of back and forth, I was finally able to get a competent person from Seller Support to resolve this, and issue the reimbursement.

00
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user profile
Seller_Zym541qWHAMbZ

Seller Central says we were reimbursed. I don't see the reimbursement anywhere.

An order was placed on 7/21/24.

The customer started a return, and was refunded on 7/25/24.

The product was never returned.

The FBA Returns page of Seller Central says that we were reimbursed for this product, but I cannot find the reimbursement. If I click on "View report" it shows that there have been zero reimbursements for this order. It looks like we still need to be reimbursed for this.

I reached out to Seller Support and they keep sending me the same BS copy/pasted response about not being able to request a reimbursement after 60 days.

I don't see how the 60 day thing applies when Seller Central already shows that we should be reimbursed. I am not requesting a new reimbursement. I am simply trying to get the reimbursement we were already entitled to.

imgimg
21 views
4 replies
Tags:Refunds, Return shipment
10
Reply
user profile

Seller Central says we were reimbursed. I don't see the reimbursement anywhere.

by Seller_Zym541qWHAMbZ

An order was placed on 7/21/24.

The customer started a return, and was refunded on 7/25/24.

The product was never returned.

The FBA Returns page of Seller Central says that we were reimbursed for this product, but I cannot find the reimbursement. If I click on "View report" it shows that there have been zero reimbursements for this order. It looks like we still need to be reimbursed for this.

I reached out to Seller Support and they keep sending me the same BS copy/pasted response about not being able to request a reimbursement after 60 days.

I don't see how the 60 day thing applies when Seller Central already shows that we should be reimbursed. I am not requesting a new reimbursement. I am simply trying to get the reimbursement we were already entitled to.

imgimg
Tags:Refunds, Return shipment
10
21 views
4 replies
Reply
4 replies
4 replies
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Seller_Zym541qWHAMbZ

The Seller Support case is case ID 16588289841.

10
user profile
Seller_Zym541qWHAMbZ

I was really hoping to get an Amazon team member to take a look at this. @SEAmod would you be able to help?

10
user profile
Seller_Zym541qWHAMbZ

After several days of back and forth, I was finally able to get a competent person from Seller Support to resolve this, and issue the reimbursement.

00
There are no more posts to display
user profile
Seller_Zym541qWHAMbZ

The Seller Support case is case ID 16588289841.

10
user profile
Seller_Zym541qWHAMbZ

The Seller Support case is case ID 16588289841.

10
Reply
user profile
Seller_Zym541qWHAMbZ

I was really hoping to get an Amazon team member to take a look at this. @SEAmod would you be able to help?

10
user profile
Seller_Zym541qWHAMbZ

I was really hoping to get an Amazon team member to take a look at this. @SEAmod would you be able to help?

10
Reply
user profile
Seller_Zym541qWHAMbZ

After several days of back and forth, I was finally able to get a competent person from Seller Support to resolve this, and issue the reimbursement.

00
user profile
Seller_Zym541qWHAMbZ

After several days of back and forth, I was finally able to get a competent person from Seller Support to resolve this, and issue the reimbursement.

00
Reply
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