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On-Time Delivery Rate Compliance
Wait Mods,
Packages delivered on the delivery day are still not OTDR Compliant?
A package was supposed to be delivered on the 9th of August, and it was delivered on the 9th, and the Amazon system captured it as late delivery. This OTDR is going to be hell
Are you guys kidding me?
23 replies
Seller_LImVvUWeyiCfQ
Unfortunately, no. Download your report and you'll see the OTDR is based on the TIME it was delivered as well as the day.
KJ_Amazon
Hello @Seller_pF4OOz8BJARoQ and @Seller_LImVvUWeyiCfQ
Packages delivered any time on the "Promised delivery date without a promise extension" are calculated as on time. This is determined by the Pacific Daylight Time (PDT) time zone.
We understand that the original date/time display was causing some confusion, specifically the GMT time zone. We worked with our partner team to include PDT information to make it clearer to sellers.
As an example: if an order has a Delivery By date of August 15, that appears in the OTDR report as: 8/16/24 06:59:59 GMT (8/15/24 23:59:59 PDT). Shipments delivered with an "Actual delivery date" of 8/15/24 PDT are calculated as on time. and will not appear on the OTDR report.
If you believe your OTDR is not calculating correctly, please file a support case and share that ID with me for review.
Seller_HRcJa1gdGHeov
Seriously, you want us to do more work because Amazon rolled out a poorly thought out and poorly beta tested system. How about you pull it until it is fixed, or better yet just trash the code. The new OTDR is not helping anyone and ABSOLUTELY does not enhance the buying experience.
Seller_kZUOCMBionnbv
Yeah we have over 2500 that have been hit with this same issue. The automated calculations are terrible. Before we turned the switch on and made the adjustments we were at a 99.7% The ones that were late were of course USPS and bought by Amazon buy Shipping and still counted against us.
KJ_Amazon
Hello , you don't understand, I meant, that if an item is meant to be delivered on August 9th, and it is delivered on August 9th, but around 3 pm, they system counts it as late.
Hello @Seller_pF4OOz8BJARoQ I understand the issue you are having with the report. You are focusing on the Greenwich Mean Time (GMT) information, which is not what is used to calculate OTDR for these US orders.
When an order has a "Promised delivery date without a promise extension" of August 9 that appears on the OTDR report as:
8/10/24 06:59:59 GMT (8/9/24 23:59:59 PDT)
Ignore the Greenwich Mean Time (GMT) information. PDT is the time zone used to determine delivery dates and whether an order is on time.
If an item has a Deliver-By date of August 9, it can be delivered up until 11:59 Pacific Daylight Time (PDT) on August 9 and will be on time.
@Seller_HRcJa1gdGHeov I asked you for an Order or Case ID so I can review your individual report for the error you have reported. If you provide that, I can share details either here or in a direct case.
I have not seen any OTDR reports that show there is an issue that needs to be fixed.
Every order in those reports was delivered one or more days past the "Promised delivery date without a promise extension."
Seller_HRcJa1gdGHeov
You are missing the point, there are some issues with how the OTDR is calculated but the bigger issue is how are you getting the promise date to begin with? Some of these promise dates are pretty absurd and are basically setting a seller up for failure.
KJ_Amazon
Multiple sellers in this thread believe that the OTDR report includes orders that were delivered on the promised delivery date, but late in the day.
That is not accurate, and I wanted to make that clear.
As for the promised delivery date: that is calculated based on how long it takes to ship the item (handling time), and how long it remains in transit.
Updates to this are covered in the thread: New updates to our on-time delivery policy and shipping settings.
This thread also includes information on how sellers can manage delivery dates using tools we provide, or how they can manually adjust transit time and handling time settings.
Seller_NxPuqak8YNJEF
Amazon wants all packages delivered 3 days ago in the past, so that Amazon can deny protection on any order delivered after yesterday. If someone orders something today, you need to get in your time machine and go back at least a couple weeks so that whatever carrier you use will bring it to the customer before they order it. If the customer doesn't get it before they order it then you are not protected since the package wasn't delivered early enough to be called on time.
If you don't have a time machine then just accept the fact that your orders won't be covered by Amazon anymore, so increase your prices to absorb these new losses and get shipping elsewhere for cheaper since you aren't protected anyway.
Seller_MJcpDbkY4FceM
They don't care the metric is made to force you under 90% then take away your FBM privilege or deactivate your account.
Seller_yvy6H4V8sHZSk
Amazon's keeps bullying FBM sellers and manipulating policy to remove us from their platform. The only FBM sellers left are super efficient, so their new policy is to remove us by implementing an OTDR policy that punishes sellers if USPS mishandles our packages. Then we have no choice but to join FBA because Amazon does not have to abide by their own OTDR policy. Amazon is the gangster that burns down your business if you don't pay 30% FBA fees.
Seller_ely7v1y6IVYkQ
I've been studying this extensively and originally had your same concerns. When you download the OTDR report you'll see a date and time for Promised delivery date without a Promise extension.
The data will be presented something like this: 7/24/24 06:59:59 GMT (7/23/24 23:59:59 PDT)
The only date and time that is relevant is the one in parenthesis. I've checked hundreds of orders since this news came out and have yet to find an error in comparing those two.
However, as others have brought up, the delivery promise provided to customers sometimes is impossible to achieve. I'm fortunate enough for the majority of my products to be able to ship as priority rate due to their weight and size. And I've still had 4-5% of my orders that are late because Amazon has quoted the customer a 1–3-day delivery without purchasing an expedited option.
We only beat this because our volume is large enough to out scale it. For clarity, we are using automated shipping and we process all orders within 24 hours. On our dashboard we deliver, on average, 3.5 days before the promised delivery date. But there are still about 4-5% orders where Amazon provides a completely unfeasible delivery promise to customers. For low volume sellers, I suspect this will kill a lot of companies come September / Oct.
Couple this with inbound FBA fee changes, optimization fees for small volume fba shippers, and you are in for a bloodbath of small companies in the coming months.
