Hey sellers! 👋

Welcome to part 4 of our claims prevention series. Today, we're diving into returns and refunds - an area where small process improvements can significantly reduce claim risks.

🔄 Returns & Refunds Best Practices

Clear Return Instructions

Amazon requires providing either a return address or prepaid label within 5 days of a return request. Clear, detailed instructions prevent confusion and reduce the risk of claims. Remember - unclear instructions may result in automatic claim approval and account debit.

Quick Return Authorizations

You must authorize all eligible returns within Amazon's standard return window. Best practice is responding within 24 hours, though you have 48 hours before risking automatic claim approval. Be sure to clarify if denying an out-of-policy request.

Proactive Refunds

If a customer contacts you for a refund, consider promptly providing the refund so that they do not need to file a claim.

Share Your Process:

1. How do you handle returns efficiently?
2. What's your refund decision process?
3. Any tools you recommend?

Remember: Always check current guidelines for updates.