[Moderator Edit: removed personal solicitations]I need your attention for possible escalation
Hello.... My account was deactivated on October 8th due to a review of one of my products. I have submitted the required information, but the seller performance team do not accept one of my invoices because is more than 365 days old.
In my first appeal I have sent the two invoices of all the units (20 units in total / 10 units in each invoice) and they have replied that they cannot accept one of the invoices because it is older than 365 days (exactly 371 days) . I have sent the documentation again with only the second invoice and now they tell me that they do not accept it because it does not reflect enough inventory to cover my sales volume. To cover the total number of units sold (20 units) both invoices are necessary even if one of them is older than 365 days.
All units were sold before May 2024, so the 365 days have passed now on the deactivation date, but not between the purchase, shipment and sale of the product (oct 23 - may 24) and the ASIN is not anymore in my listings.
So, I please need to escalate to someone with more authority to be able to review my case.
Thanks,
[Moderator Edit: removed personal solicitations]I need your attention for possible escalation
Hello.... My account was deactivated on October 8th due to a review of one of my products. I have submitted the required information, but the seller performance team do not accept one of my invoices because is more than 365 days old.
In my first appeal I have sent the two invoices of all the units (20 units in total / 10 units in each invoice) and they have replied that they cannot accept one of the invoices because it is older than 365 days (exactly 371 days) . I have sent the documentation again with only the second invoice and now they tell me that they do not accept it because it does not reflect enough inventory to cover my sales volume. To cover the total number of units sold (20 units) both invoices are necessary even if one of them is older than 365 days.
All units were sold before May 2024, so the 365 days have passed now on the deactivation date, but not between the purchase, shipment and sale of the product (oct 23 - may 24) and the ASIN is not anymore in my listings.
So, I please need to escalate to someone with more authority to be able to review my case.
Thanks,
6 replies
Seller_kIukTwdhvntAp
"I´m part of the [Moderator Edit: removed off-topic commentary] Amazon selling community"
Congratulations! You are the SECOND 'member' that has posted about being suspended in the past 12 hours.
See this post for some information on the crap they convinced you to do --
https://sellercentral.amazon.com/seller-forums/discussions/t/62568589-68d6-40c0-a0c7-6c248c4cafc4
Emet_Amazon
Hello @Seller_w7YOMpD4DLX7r
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
Emet.
[Moderator Edit: removed personal solicitations]I need your attention for possible escalation
Hello.... My account was deactivated on October 8th due to a review of one of my products. I have submitted the required information, but the seller performance team do not accept one of my invoices because is more than 365 days old.
In my first appeal I have sent the two invoices of all the units (20 units in total / 10 units in each invoice) and they have replied that they cannot accept one of the invoices because it is older than 365 days (exactly 371 days) . I have sent the documentation again with only the second invoice and now they tell me that they do not accept it because it does not reflect enough inventory to cover my sales volume. To cover the total number of units sold (20 units) both invoices are necessary even if one of them is older than 365 days.
All units were sold before May 2024, so the 365 days have passed now on the deactivation date, but not between the purchase, shipment and sale of the product (oct 23 - may 24) and the ASIN is not anymore in my listings.
So, I please need to escalate to someone with more authority to be able to review my case.
Thanks,
[Moderator Edit: removed personal solicitations]I need your attention for possible escalation
Hello.... My account was deactivated on October 8th due to a review of one of my products. I have submitted the required information, but the seller performance team do not accept one of my invoices because is more than 365 days old.
In my first appeal I have sent the two invoices of all the units (20 units in total / 10 units in each invoice) and they have replied that they cannot accept one of the invoices because it is older than 365 days (exactly 371 days) . I have sent the documentation again with only the second invoice and now they tell me that they do not accept it because it does not reflect enough inventory to cover my sales volume. To cover the total number of units sold (20 units) both invoices are necessary even if one of them is older than 365 days.
All units were sold before May 2024, so the 365 days have passed now on the deactivation date, but not between the purchase, shipment and sale of the product (oct 23 - may 24) and the ASIN is not anymore in my listings.
So, I please need to escalate to someone with more authority to be able to review my case.
Thanks,
[Moderator Edit: removed personal solicitations]I need your attention for possible escalation
Hello.... My account was deactivated on October 8th due to a review of one of my products. I have submitted the required information, but the seller performance team do not accept one of my invoices because is more than 365 days old.
In my first appeal I have sent the two invoices of all the units (20 units in total / 10 units in each invoice) and they have replied that they cannot accept one of the invoices because it is older than 365 days (exactly 371 days) . I have sent the documentation again with only the second invoice and now they tell me that they do not accept it because it does not reflect enough inventory to cover my sales volume. To cover the total number of units sold (20 units) both invoices are necessary even if one of them is older than 365 days.
All units were sold before May 2024, so the 365 days have passed now on the deactivation date, but not between the purchase, shipment and sale of the product (oct 23 - may 24) and the ASIN is not anymore in my listings.
So, I please need to escalate to someone with more authority to be able to review my case.
Thanks,
6 replies
6 replies
Seller_kIukTwdhvntAp
"I´m part of the [Moderator Edit: removed off-topic commentary] Amazon selling community"
Congratulations! You are the SECOND 'member' that has posted about being suspended in the past 12 hours.
See this post for some information on the crap they convinced you to do --
https://sellercentral.amazon.com/seller-forums/discussions/t/62568589-68d6-40c0-a0c7-6c248c4cafc4
Emet_Amazon
Hello @Seller_w7YOMpD4DLX7r
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
Emet.
Seller_kIukTwdhvntAp
"I´m part of the [Moderator Edit: removed off-topic commentary] Amazon selling community"
Congratulations! You are the SECOND 'member' that has posted about being suspended in the past 12 hours.
See this post for some information on the crap they convinced you to do --
https://sellercentral.amazon.com/seller-forums/discussions/t/62568589-68d6-40c0-a0c7-6c248c4cafc4
Seller_kIukTwdhvntAp
"I´m part of the [Moderator Edit: removed off-topic commentary] Amazon selling community"
Congratulations! You are the SECOND 'member' that has posted about being suspended in the past 12 hours.
See this post for some information on the crap they convinced you to do --
https://sellercentral.amazon.com/seller-forums/discussions/t/62568589-68d6-40c0-a0c7-6c248c4cafc4
Emet_Amazon
Hello @Seller_w7YOMpD4DLX7r
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
Emet.
Emet_Amazon
Hello @Seller_w7YOMpD4DLX7r
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
Emet.
