Hello everyone,

I need some help with a frustrating situation regarding Amazon FBA. On September 25th, I opened a ticket because Amazon lost the contents of a box containing 150 units I sent for my FBA store.

Here’s a brief recap, cause its a longer story :

• I shipped a 2-pound box to RDU4 (we sell cards, so it’s light) with 150 units on July 4th.
• Amazon received the package on July 16th.
• After waiting for a month, I called them in mid-August, and they told me to wait.
• Called again on September 14th, and someone opened an investigation.
• On September 21st, over two months after shipment, I got a message stating there was a -150 discrepancy.
• On September 22nd, I opened a ticket, but they closed it pretty fast saying there was a discrepancy in my shipment. Yeah, I know.
• On September 25th, I chatted with someone who opened another Ticket #16132130301, which is still live but has been ignored for 5 days.

Despite following all the necessary procedures, I haven't received any updates from Amazon support. This delay is affecting my business, and I’m hoping to get some advice on how to resolve this quickly. Has anyone experienced something similar? How did you escalate the issue and get a response?

The problem is that I can’t open an investigation the normal way, since the option is grayed out. I have the packing slip and the post office receipt to prove we sent the cards.

Thanks in advance for your help!