Listing deactivated because of authenticity complaint
I have a listing that was removed ASIN B005MJDQZU "G&S Hypo Watch Crystal Cement" we submitted invoices and LOA and they keep asking for more information They asked me to send invoices showing the exact name on the listing as the invoice so we had the mfg reissue us invoices then they wanted invoices showing we purchase the volume we sell from the MFG we did that every time they come back they don't have enough information. Now they said there is VOC complaint that I need to address I looked at it looks like received the wrong item. I responded back that we had a new employee he made a mistake but that employee does not work here anymore and all new employees are supervised for a month and that all new orders are verified and double checked by the supervisor before packaged and shipped. They came back again that they don't have enough information. I don't know what they want every time it a different thing and it been going on for over 2 months now. I need a MOD to assist please I sell thousands of this item and because of one error it has turned into a nightmare
@Charly_Amazon
@Cooper_Amazon
@CR_Amazon
@Danika_Amazon
@Danny_Amazon
@Dominic_Amazon
@Dougal_Amazon
@Emet_Amazon
@Joey_Amazon
@Micah_Amazon
@Michelle_Amazon
@Quincy_Amazon
@Roberto_Amazon
@Roxy_Amazon
@SEAmod
@Steve_Amazon
@Tatiana_Amazon
@Troy_Amazon
@Topher_Amazon
@Veronica_Amazon
4 replies
Seller_LImVvUWeyiCfQ
Post the original deactivation notice Amazon sent. Sometimes seeing the exact wording Amazon use is helpful.
Seller_aEzr9PjpfpuxN
Here it is:
We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.
Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
Amazon Anti-Counterfeiting Policy
Policies and Agreements
Amazon Services Business Solutions Agreement
We also recommend visiting the Voice of the Customer (VOC) Page to review customer feedback for this listing. (https://sellercentral.amazon.com/voice-of-the-customer/ref=xx_voc_ahd_xx)
What happens now?
Your listings are still active, however to remove these violations from your Account Health Dashboard, please provide copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the end of this email
Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
To send us the required information, please visit your Account Health Dashboard (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) in Seller Central and click on the appeal link next to the impacted ASIN.
If we receive more complaints about your listings, we may remove them.
You can view your account’s performance at or select Account Health on the home screen of the Amazon Seller app on your iOS
or Android
The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Manufacturers can enroll their brand in the Amazon Brand Registry and register themselves as the brand owner. The goal of Amazon Brand Registry is to make it easier for sellers to manage their brands and list their products on Amazon. If you are a manufacturer, more information about enrolling your brand can be found in the following Amazon help page: https://brandservices.amazon.com
Seller Performance Team
Complaint Type ASIN Title Additional Information
Inauthentic B005MJDQZU G&S Hypo Watch Crystal Cement
Seller_aEzr9PjpfpuxN
Here is the deactivation notice:
We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.
Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
Amazon Anti-Counterfeiting Policy
Policies and Agreements
Amazon Services Business Solutions Agreement
We also recommend visiting the Voice of the Customer (VOC) Page to review customer feedback for this listing. (https://sellercentral.amazon.com/voice-of-the-customer/ref=xx_voc_ahd_xx)
What happens now?
Your listings are still active, however to remove these violations from your Account Health Dashboard, please provide copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the end of this email
Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
To send us the required information, please visit your Account Health Dashboard (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) in Seller Central and click on the appeal link next to the impacted ASIN.
If we receive more complaints about your listings, we may remove them.
You can view your account’s performance at or select Account Health on the home screen of the Amazon Seller app on your iOS
or Android
The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Manufacturers can enroll their brand in the Amazon Brand Registry and register themselves as the brand owner. The goal of Amazon Brand Registry is to make it easier for sellers to manage their brands and list their products on Amazon. If you are a manufacturer, more information about enrolling your brand can be found in the following Amazon help page: https://brandservices.amazon.com
Seller Performance Team
Complaint Type ASIN Title Additional Information
Inauthentic B005MJDQZU G&S Hypo Watch Crystal Cement
Seller_LImVvUWeyiCfQ
This from Amazon's notice states your listing is still active yet you stated the listing was removed. Which is it?
Are you sure you gave Amazon everything they requested? And that everything matched the information in your account and the volume you've sold?
I see Amazon requested that you address the VOC complaint and that you basically did so by placing blame on an employee. Not what Amazon wants to see. It's your account, your business and you're responsible for what any employees do.
I think you need to address this again and better. Why did the buyer receive the wrong item? What caused the error?
What did you do to correct it and how will you prevent it from happening again? Did you make it right for your buyer? How did you make it right and if you didn't, why not?
Post that notification.
Listing deactivated because of authenticity complaint
I have a listing that was removed ASIN B005MJDQZU "G&S Hypo Watch Crystal Cement" we submitted invoices and LOA and they keep asking for more information They asked me to send invoices showing the exact name on the listing as the invoice so we had the mfg reissue us invoices then they wanted invoices showing we purchase the volume we sell from the MFG we did that every time they come back they don't have enough information. Now they said there is VOC complaint that I need to address I looked at it looks like received the wrong item. I responded back that we had a new employee he made a mistake but that employee does not work here anymore and all new employees are supervised for a month and that all new orders are verified and double checked by the supervisor before packaged and shipped. They came back again that they don't have enough information. I don't know what they want every time it a different thing and it been going on for over 2 months now. I need a MOD to assist please I sell thousands of this item and because of one error it has turned into a nightmare
@Charly_Amazon
@Cooper_Amazon
@CR_Amazon
@Danika_Amazon
@Danny_Amazon
@Dominic_Amazon
@Dougal_Amazon
@Emet_Amazon
@Joey_Amazon
@Micah_Amazon
@Michelle_Amazon
@Quincy_Amazon
@Roberto_Amazon
@Roxy_Amazon
@SEAmod
@Steve_Amazon
@Tatiana_Amazon
@Troy_Amazon
@Topher_Amazon
@Veronica_Amazon
Listing deactivated because of authenticity complaint
I have a listing that was removed ASIN B005MJDQZU "G&S Hypo Watch Crystal Cement" we submitted invoices and LOA and they keep asking for more information They asked me to send invoices showing the exact name on the listing as the invoice so we had the mfg reissue us invoices then they wanted invoices showing we purchase the volume we sell from the MFG we did that every time they come back they don't have enough information. Now they said there is VOC complaint that I need to address I looked at it looks like received the wrong item. I responded back that we had a new employee he made a mistake but that employee does not work here anymore and all new employees are supervised for a month and that all new orders are verified and double checked by the supervisor before packaged and shipped. They came back again that they don't have enough information. I don't know what they want every time it a different thing and it been going on for over 2 months now. I need a MOD to assist please I sell thousands of this item and because of one error it has turned into a nightmare
@Charly_Amazon
@Cooper_Amazon
@CR_Amazon
@Danika_Amazon
@Danny_Amazon
@Dominic_Amazon
@Dougal_Amazon
@Emet_Amazon
@Joey_Amazon
@Micah_Amazon
@Michelle_Amazon
@Quincy_Amazon
@Roberto_Amazon
@Roxy_Amazon
@SEAmod
@Steve_Amazon
@Tatiana_Amazon
@Troy_Amazon
@Topher_Amazon
@Veronica_Amazon
4 replies
4 replies
Seller_LImVvUWeyiCfQ
Post the original deactivation notice Amazon sent. Sometimes seeing the exact wording Amazon use is helpful.
Seller_aEzr9PjpfpuxN
Here it is:
We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.
Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
Amazon Anti-Counterfeiting Policy
Policies and Agreements
Amazon Services Business Solutions Agreement
We also recommend visiting the Voice of the Customer (VOC) Page to review customer feedback for this listing. (https://sellercentral.amazon.com/voice-of-the-customer/ref=xx_voc_ahd_xx)
What happens now?
Your listings are still active, however to remove these violations from your Account Health Dashboard, please provide copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the end of this email
Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
To send us the required information, please visit your Account Health Dashboard (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) in Seller Central and click on the appeal link next to the impacted ASIN.
If we receive more complaints about your listings, we may remove them.
You can view your account’s performance at or select Account Health on the home screen of the Amazon Seller app on your iOS
or Android
The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Manufacturers can enroll their brand in the Amazon Brand Registry and register themselves as the brand owner. The goal of Amazon Brand Registry is to make it easier for sellers to manage their brands and list their products on Amazon. If you are a manufacturer, more information about enrolling your brand can be found in the following Amazon help page: https://brandservices.amazon.com
Seller Performance Team
Complaint Type ASIN Title Additional Information
Inauthentic B005MJDQZU G&S Hypo Watch Crystal Cement
Seller_aEzr9PjpfpuxN
Here is the deactivation notice:
We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.
Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
Amazon Anti-Counterfeiting Policy
Policies and Agreements
Amazon Services Business Solutions Agreement
We also recommend visiting the Voice of the Customer (VOC) Page to review customer feedback for this listing. (https://sellercentral.amazon.com/voice-of-the-customer/ref=xx_voc_ahd_xx)
What happens now?
Your listings are still active, however to remove these violations from your Account Health Dashboard, please provide copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the end of this email
Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
To send us the required information, please visit your Account Health Dashboard (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) in Seller Central and click on the appeal link next to the impacted ASIN.
If we receive more complaints about your listings, we may remove them.
You can view your account’s performance at or select Account Health on the home screen of the Amazon Seller app on your iOS
or Android
The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Manufacturers can enroll their brand in the Amazon Brand Registry and register themselves as the brand owner. The goal of Amazon Brand Registry is to make it easier for sellers to manage their brands and list their products on Amazon. If you are a manufacturer, more information about enrolling your brand can be found in the following Amazon help page: https://brandservices.amazon.com
Seller Performance Team
Complaint Type ASIN Title Additional Information
Inauthentic B005MJDQZU G&S Hypo Watch Crystal Cement
Seller_LImVvUWeyiCfQ
This from Amazon's notice states your listing is still active yet you stated the listing was removed. Which is it?
Are you sure you gave Amazon everything they requested? And that everything matched the information in your account and the volume you've sold?
I see Amazon requested that you address the VOC complaint and that you basically did so by placing blame on an employee. Not what Amazon wants to see. It's your account, your business and you're responsible for what any employees do.
I think you need to address this again and better. Why did the buyer receive the wrong item? What caused the error?
What did you do to correct it and how will you prevent it from happening again? Did you make it right for your buyer? How did you make it right and if you didn't, why not?
Post that notification.
Seller_LImVvUWeyiCfQ
Post the original deactivation notice Amazon sent. Sometimes seeing the exact wording Amazon use is helpful.
Seller_LImVvUWeyiCfQ
Post the original deactivation notice Amazon sent. Sometimes seeing the exact wording Amazon use is helpful.
Seller_aEzr9PjpfpuxN
Here it is:
We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.
Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
Amazon Anti-Counterfeiting Policy
Policies and Agreements
Amazon Services Business Solutions Agreement
We also recommend visiting the Voice of the Customer (VOC) Page to review customer feedback for this listing. (https://sellercentral.amazon.com/voice-of-the-customer/ref=xx_voc_ahd_xx)
What happens now?
Your listings are still active, however to remove these violations from your Account Health Dashboard, please provide copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the end of this email
Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
To send us the required information, please visit your Account Health Dashboard (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) in Seller Central and click on the appeal link next to the impacted ASIN.
If we receive more complaints about your listings, we may remove them.
You can view your account’s performance at or select Account Health on the home screen of the Amazon Seller app on your iOS
or Android
The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Manufacturers can enroll their brand in the Amazon Brand Registry and register themselves as the brand owner. The goal of Amazon Brand Registry is to make it easier for sellers to manage their brands and list their products on Amazon. If you are a manufacturer, more information about enrolling your brand can be found in the following Amazon help page: https://brandservices.amazon.com
Seller Performance Team
Complaint Type ASIN Title Additional Information
Inauthentic B005MJDQZU G&S Hypo Watch Crystal Cement
Seller_aEzr9PjpfpuxN
Here it is:
We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.
Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
Amazon Anti-Counterfeiting Policy
Policies and Agreements
Amazon Services Business Solutions Agreement
We also recommend visiting the Voice of the Customer (VOC) Page to review customer feedback for this listing. (https://sellercentral.amazon.com/voice-of-the-customer/ref=xx_voc_ahd_xx)
What happens now?
Your listings are still active, however to remove these violations from your Account Health Dashboard, please provide copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the end of this email
Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
To send us the required information, please visit your Account Health Dashboard (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) in Seller Central and click on the appeal link next to the impacted ASIN.
If we receive more complaints about your listings, we may remove them.
You can view your account’s performance at or select Account Health on the home screen of the Amazon Seller app on your iOS
or Android
The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Manufacturers can enroll their brand in the Amazon Brand Registry and register themselves as the brand owner. The goal of Amazon Brand Registry is to make it easier for sellers to manage their brands and list their products on Amazon. If you are a manufacturer, more information about enrolling your brand can be found in the following Amazon help page: https://brandservices.amazon.com
Seller Performance Team
Complaint Type ASIN Title Additional Information
Inauthentic B005MJDQZU G&S Hypo Watch Crystal Cement
Seller_aEzr9PjpfpuxN
Here is the deactivation notice:
We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.
Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
Amazon Anti-Counterfeiting Policy
Policies and Agreements
Amazon Services Business Solutions Agreement
We also recommend visiting the Voice of the Customer (VOC) Page to review customer feedback for this listing. (https://sellercentral.amazon.com/voice-of-the-customer/ref=xx_voc_ahd_xx)
What happens now?
Your listings are still active, however to remove these violations from your Account Health Dashboard, please provide copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the end of this email
Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
To send us the required information, please visit your Account Health Dashboard (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) in Seller Central and click on the appeal link next to the impacted ASIN.
If we receive more complaints about your listings, we may remove them.
You can view your account’s performance at or select Account Health on the home screen of the Amazon Seller app on your iOS
or Android
The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Manufacturers can enroll their brand in the Amazon Brand Registry and register themselves as the brand owner. The goal of Amazon Brand Registry is to make it easier for sellers to manage their brands and list their products on Amazon. If you are a manufacturer, more information about enrolling your brand can be found in the following Amazon help page: https://brandservices.amazon.com
Seller Performance Team
Complaint Type ASIN Title Additional Information
Inauthentic B005MJDQZU G&S Hypo Watch Crystal Cement
Seller_aEzr9PjpfpuxN
Here is the deactivation notice:
We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.
Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
Amazon Anti-Counterfeiting Policy
Policies and Agreements
Amazon Services Business Solutions Agreement
We also recommend visiting the Voice of the Customer (VOC) Page to review customer feedback for this listing. (https://sellercentral.amazon.com/voice-of-the-customer/ref=xx_voc_ahd_xx)
What happens now?
Your listings are still active, however to remove these violations from your Account Health Dashboard, please provide copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the end of this email
Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
To send us the required information, please visit your Account Health Dashboard (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) in Seller Central and click on the appeal link next to the impacted ASIN.
If we receive more complaints about your listings, we may remove them.
You can view your account’s performance at or select Account Health on the home screen of the Amazon Seller app on your iOS
or Android
The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Manufacturers can enroll their brand in the Amazon Brand Registry and register themselves as the brand owner. The goal of Amazon Brand Registry is to make it easier for sellers to manage their brands and list their products on Amazon. If you are a manufacturer, more information about enrolling your brand can be found in the following Amazon help page: https://brandservices.amazon.com
Seller Performance Team
Complaint Type ASIN Title Additional Information
Inauthentic B005MJDQZU G&S Hypo Watch Crystal Cement
Seller_LImVvUWeyiCfQ
This from Amazon's notice states your listing is still active yet you stated the listing was removed. Which is it?
Are you sure you gave Amazon everything they requested? And that everything matched the information in your account and the volume you've sold?
I see Amazon requested that you address the VOC complaint and that you basically did so by placing blame on an employee. Not what Amazon wants to see. It's your account, your business and you're responsible for what any employees do.
I think you need to address this again and better. Why did the buyer receive the wrong item? What caused the error?
What did you do to correct it and how will you prevent it from happening again? Did you make it right for your buyer? How did you make it right and if you didn't, why not?
Post that notification.
Seller_LImVvUWeyiCfQ
This from Amazon's notice states your listing is still active yet you stated the listing was removed. Which is it?
Are you sure you gave Amazon everything they requested? And that everything matched the information in your account and the volume you've sold?
I see Amazon requested that you address the VOC complaint and that you basically did so by placing blame on an employee. Not what Amazon wants to see. It's your account, your business and you're responsible for what any employees do.
I think you need to address this again and better. Why did the buyer receive the wrong item? What caused the error?
What did you do to correct it and how will you prevent it from happening again? Did you make it right for your buyer? How did you make it right and if you didn't, why not?
Post that notification.
