I had a recent issue and went online to try and reach Seller Support. Basically, it seems like in all the categories of issues, you get stuck in a FAQ tree, with no way to send e-Mail or call.
I finally made a phone call after doing an online search for it. The phone number given also had a message that it would be discontinued after July 31 in order to provide better service!
We need to be able to reach seller support when needed without sending out “cold case” detectives.