USPS marking packages as delivered
USPS is making a mess. Marking packages as delivered before even reaching buyers. Anyone else having issues ?
69 replies
Seller_8Wfpcf6cHQaPy
Seller_KO4PgCEc3uOSi
Yip. I feel like the customer thinks I am lying to them or throwing them a bone to hush them… They swear it’s missing or stolen or delivered elsewhere and panic ASAP. TIS the season… frustrating.
Seller_MPowuuYHlY27f
Of course they are… Packages are getting scanned as delivered straight off the UPS Parcel trucks, and from the local distribution hubs… So individual Post Offices can keep their delivered on time rates up… They forget customers have the Amazon App on their phone, which literally lets them know right went it’s scanned as “delivered”.
Seller_vAOKsCIHNAljI
Called a local PO in Iowa on a package that had stopped tracking at their branch. Was told that several days worth of their “Out for Delivery” mass inputs for the previous few days had failed-causing shipping updates after that to be lost. A giant mess right in the middle of holiday deliveries. Happy Holidays from the USPS!!!
Lizzz
Seller_UIE0onR1HOzjU
I can tell you with certainty that USPS and FedEx are delivering packages on Sunday. (I live in a location with NO Sunday delivery) I saw a local mail carrier out delivering packages yesterday afternoon. I have twice received a package on Sunday delivered by a FedEx contractor. One was an item that required a signature to leave. The person actually signed for my package on Saturday, and returned to deliver it on Sunday. Flat out forgery.
As a seller, we have noticed several times that shirts were marked delivered, but did not show up at our client’s address until the next day. All are doing it.
Seller_TDUBmq5zVK0Ah
I packages last sunday.
I have had a few cases of marked as delivered when not delivered. I asked the buyer to give it a day, and most of the time it shows up… but sell industrial stuff, and my buyers tend to not be the antsy type.
Seller_TooxN03jE4bTC
Yup, they’re scanning them as soon as they hit the back door of the post office.
Seller_PF0hY9aAxVVyB
Just had a customer contact me and told me their package is saying delivered and it has not. Wow
Seller_wfKdYGwVcHbDN
Dropped off book and it was scanned as delivered instead of being accepted. Temp help. Had 2 managers assure me it will be delivered when it gets to that state. There is absolutely no tracking on it at all. Other books I mailed the next day have tracking. First time in 15 years this has happened. I had to e-mail the buyer of the situation as I’m not really sure it will be delivered. Other books mailed are going slower than ever before. 5 days and books aren’t even out of FL yet.
Seller_iLsA4lGeaNWbg
From an earlier post of mine explaining how this happens, and what also happens with UPS and FedEx, which you may find useful:
This used to happen to us frequently before we had a direct-to-center pickup. After much research with our Postmaster, we solved the mystery:
The scanners used by the workers at your local post office can perform multiple functions. When they move from one action to another, they are supposed to close it out (download the data), and move on to the next function. Here is what happened in our case:
-
Postal worker is tasked with scanning in all of the packages dropped off at the post office. The scanner is set to “Received.” They scan a whole bunch of packages, including yours.
-
It’s a busy day, so the manager sends them out to do some line-busting. Instead of stopping and closing out the receiving they’ve just done, the postal worker just starts giving out registered mail, or packages being held and scanning all of those as “Delivered.”
-
The act of changing from “Received” to “Delivered” without closing out in between, changes all of the original receiving scans to “Delivered” scans.
Many workers have not been well trained, and don’t know that this can happen. They also don’t often consider how serious these scans are to your business. A meeting with your local postmaster will likely solve the problem.
When our volume got higher, they switched us to a pick-up system where we got added to a route that went directly to a sorting center about an hour away. Those scans are all robotic, so problem was permanently solved (also shaved 1/2 day of our average delivery times).
Almost forgot: If a customer was particularly upset or confused, we would get the more detailed tracking info from the post office that shows all the robot scans to reassure the customer that the package was indeed on it’s way. Many postal workers themselves don’t even know that the public site stops showing scans after Delivered, while their system keeps showing additional scans. Many also don’t know that this is possible, or that the info they can access is NOT the same as what is shown on USPS.com.
UPS & FedEx: When this happens at UPS the additional scans stop showing publicly also. FedEx keeps showing all additional scans, even those that take place AFTER a delivered scan.
Hope this helps!
Mick
USPS marking packages as delivered
USPS is making a mess. Marking packages as delivered before even reaching buyers. Anyone else having issues ?
USPS marking packages as delivered
USPS is making a mess. Marking packages as delivered before even reaching buyers. Anyone else having issues ?
69 replies
69 replies
Seller_8Wfpcf6cHQaPy
Seller_KO4PgCEc3uOSi
Yip. I feel like the customer thinks I am lying to them or throwing them a bone to hush them… They swear it’s missing or stolen or delivered elsewhere and panic ASAP. TIS the season… frustrating.
Seller_MPowuuYHlY27f
Of course they are… Packages are getting scanned as delivered straight off the UPS Parcel trucks, and from the local distribution hubs… So individual Post Offices can keep their delivered on time rates up… They forget customers have the Amazon App on their phone, which literally lets them know right went it’s scanned as “delivered”.
Seller_vAOKsCIHNAljI
Called a local PO in Iowa on a package that had stopped tracking at their branch. Was told that several days worth of their “Out for Delivery” mass inputs for the previous few days had failed-causing shipping updates after that to be lost. A giant mess right in the middle of holiday deliveries. Happy Holidays from the USPS!!!
Lizzz
Seller_UIE0onR1HOzjU
I can tell you with certainty that USPS and FedEx are delivering packages on Sunday. (I live in a location with NO Sunday delivery) I saw a local mail carrier out delivering packages yesterday afternoon. I have twice received a package on Sunday delivered by a FedEx contractor. One was an item that required a signature to leave. The person actually signed for my package on Saturday, and returned to deliver it on Sunday. Flat out forgery.
As a seller, we have noticed several times that shirts were marked delivered, but did not show up at our client’s address until the next day. All are doing it.
Seller_TDUBmq5zVK0Ah
I packages last sunday.
I have had a few cases of marked as delivered when not delivered. I asked the buyer to give it a day, and most of the time it shows up… but sell industrial stuff, and my buyers tend to not be the antsy type.
Seller_TooxN03jE4bTC
Yup, they’re scanning them as soon as they hit the back door of the post office.
Seller_PF0hY9aAxVVyB
Just had a customer contact me and told me their package is saying delivered and it has not. Wow
Seller_wfKdYGwVcHbDN
Dropped off book and it was scanned as delivered instead of being accepted. Temp help. Had 2 managers assure me it will be delivered when it gets to that state. There is absolutely no tracking on it at all. Other books I mailed the next day have tracking. First time in 15 years this has happened. I had to e-mail the buyer of the situation as I’m not really sure it will be delivered. Other books mailed are going slower than ever before. 5 days and books aren’t even out of FL yet.
Seller_iLsA4lGeaNWbg
From an earlier post of mine explaining how this happens, and what also happens with UPS and FedEx, which you may find useful:
This used to happen to us frequently before we had a direct-to-center pickup. After much research with our Postmaster, we solved the mystery:
The scanners used by the workers at your local post office can perform multiple functions. When they move from one action to another, they are supposed to close it out (download the data), and move on to the next function. Here is what happened in our case:
-
Postal worker is tasked with scanning in all of the packages dropped off at the post office. The scanner is set to “Received.” They scan a whole bunch of packages, including yours.
-
It’s a busy day, so the manager sends them out to do some line-busting. Instead of stopping and closing out the receiving they’ve just done, the postal worker just starts giving out registered mail, or packages being held and scanning all of those as “Delivered.”
-
The act of changing from “Received” to “Delivered” without closing out in between, changes all of the original receiving scans to “Delivered” scans.
Many workers have not been well trained, and don’t know that this can happen. They also don’t often consider how serious these scans are to your business. A meeting with your local postmaster will likely solve the problem.
When our volume got higher, they switched us to a pick-up system where we got added to a route that went directly to a sorting center about an hour away. Those scans are all robotic, so problem was permanently solved (also shaved 1/2 day of our average delivery times).
Almost forgot: If a customer was particularly upset or confused, we would get the more detailed tracking info from the post office that shows all the robot scans to reassure the customer that the package was indeed on it’s way. Many postal workers themselves don’t even know that the public site stops showing scans after Delivered, while their system keeps showing additional scans. Many also don’t know that this is possible, or that the info they can access is NOT the same as what is shown on USPS.com.
UPS & FedEx: When this happens at UPS the additional scans stop showing publicly also. FedEx keeps showing all additional scans, even those that take place AFTER a delivered scan.
Hope this helps!
Mick
Seller_8Wfpcf6cHQaPy
Seller_8Wfpcf6cHQaPy
Seller_KO4PgCEc3uOSi
Yip. I feel like the customer thinks I am lying to them or throwing them a bone to hush them… They swear it’s missing or stolen or delivered elsewhere and panic ASAP. TIS the season… frustrating.
Seller_KO4PgCEc3uOSi
Yip. I feel like the customer thinks I am lying to them or throwing them a bone to hush them… They swear it’s missing or stolen or delivered elsewhere and panic ASAP. TIS the season… frustrating.
Seller_MPowuuYHlY27f
Of course they are… Packages are getting scanned as delivered straight off the UPS Parcel trucks, and from the local distribution hubs… So individual Post Offices can keep their delivered on time rates up… They forget customers have the Amazon App on their phone, which literally lets them know right went it’s scanned as “delivered”.
Seller_MPowuuYHlY27f
Of course they are… Packages are getting scanned as delivered straight off the UPS Parcel trucks, and from the local distribution hubs… So individual Post Offices can keep their delivered on time rates up… They forget customers have the Amazon App on their phone, which literally lets them know right went it’s scanned as “delivered”.
Seller_vAOKsCIHNAljI
Called a local PO in Iowa on a package that had stopped tracking at their branch. Was told that several days worth of their “Out for Delivery” mass inputs for the previous few days had failed-causing shipping updates after that to be lost. A giant mess right in the middle of holiday deliveries. Happy Holidays from the USPS!!!
Lizzz
Seller_vAOKsCIHNAljI
Called a local PO in Iowa on a package that had stopped tracking at their branch. Was told that several days worth of their “Out for Delivery” mass inputs for the previous few days had failed-causing shipping updates after that to be lost. A giant mess right in the middle of holiday deliveries. Happy Holidays from the USPS!!!
Lizzz
Seller_UIE0onR1HOzjU
I can tell you with certainty that USPS and FedEx are delivering packages on Sunday. (I live in a location with NO Sunday delivery) I saw a local mail carrier out delivering packages yesterday afternoon. I have twice received a package on Sunday delivered by a FedEx contractor. One was an item that required a signature to leave. The person actually signed for my package on Saturday, and returned to deliver it on Sunday. Flat out forgery.
As a seller, we have noticed several times that shirts were marked delivered, but did not show up at our client’s address until the next day. All are doing it.
Seller_UIE0onR1HOzjU
I can tell you with certainty that USPS and FedEx are delivering packages on Sunday. (I live in a location with NO Sunday delivery) I saw a local mail carrier out delivering packages yesterday afternoon. I have twice received a package on Sunday delivered by a FedEx contractor. One was an item that required a signature to leave. The person actually signed for my package on Saturday, and returned to deliver it on Sunday. Flat out forgery.
As a seller, we have noticed several times that shirts were marked delivered, but did not show up at our client’s address until the next day. All are doing it.
Seller_TDUBmq5zVK0Ah
I packages last sunday.
I have had a few cases of marked as delivered when not delivered. I asked the buyer to give it a day, and most of the time it shows up… but sell industrial stuff, and my buyers tend to not be the antsy type.
Seller_TDUBmq5zVK0Ah
I packages last sunday.
I have had a few cases of marked as delivered when not delivered. I asked the buyer to give it a day, and most of the time it shows up… but sell industrial stuff, and my buyers tend to not be the antsy type.
Seller_TooxN03jE4bTC
Yup, they’re scanning them as soon as they hit the back door of the post office.
Seller_TooxN03jE4bTC
Yup, they’re scanning them as soon as they hit the back door of the post office.
Seller_PF0hY9aAxVVyB
Just had a customer contact me and told me their package is saying delivered and it has not. Wow
Seller_PF0hY9aAxVVyB
Just had a customer contact me and told me their package is saying delivered and it has not. Wow
Seller_wfKdYGwVcHbDN
Dropped off book and it was scanned as delivered instead of being accepted. Temp help. Had 2 managers assure me it will be delivered when it gets to that state. There is absolutely no tracking on it at all. Other books I mailed the next day have tracking. First time in 15 years this has happened. I had to e-mail the buyer of the situation as I’m not really sure it will be delivered. Other books mailed are going slower than ever before. 5 days and books aren’t even out of FL yet.
Seller_wfKdYGwVcHbDN
Dropped off book and it was scanned as delivered instead of being accepted. Temp help. Had 2 managers assure me it will be delivered when it gets to that state. There is absolutely no tracking on it at all. Other books I mailed the next day have tracking. First time in 15 years this has happened. I had to e-mail the buyer of the situation as I’m not really sure it will be delivered. Other books mailed are going slower than ever before. 5 days and books aren’t even out of FL yet.
Seller_iLsA4lGeaNWbg
From an earlier post of mine explaining how this happens, and what also happens with UPS and FedEx, which you may find useful:
This used to happen to us frequently before we had a direct-to-center pickup. After much research with our Postmaster, we solved the mystery:
The scanners used by the workers at your local post office can perform multiple functions. When they move from one action to another, they are supposed to close it out (download the data), and move on to the next function. Here is what happened in our case:
-
Postal worker is tasked with scanning in all of the packages dropped off at the post office. The scanner is set to “Received.” They scan a whole bunch of packages, including yours.
-
It’s a busy day, so the manager sends them out to do some line-busting. Instead of stopping and closing out the receiving they’ve just done, the postal worker just starts giving out registered mail, or packages being held and scanning all of those as “Delivered.”
-
The act of changing from “Received” to “Delivered” without closing out in between, changes all of the original receiving scans to “Delivered” scans.
Many workers have not been well trained, and don’t know that this can happen. They also don’t often consider how serious these scans are to your business. A meeting with your local postmaster will likely solve the problem.
When our volume got higher, they switched us to a pick-up system where we got added to a route that went directly to a sorting center about an hour away. Those scans are all robotic, so problem was permanently solved (also shaved 1/2 day of our average delivery times).
Almost forgot: If a customer was particularly upset or confused, we would get the more detailed tracking info from the post office that shows all the robot scans to reassure the customer that the package was indeed on it’s way. Many postal workers themselves don’t even know that the public site stops showing scans after Delivered, while their system keeps showing additional scans. Many also don’t know that this is possible, or that the info they can access is NOT the same as what is shown on USPS.com.
UPS & FedEx: When this happens at UPS the additional scans stop showing publicly also. FedEx keeps showing all additional scans, even those that take place AFTER a delivered scan.
Hope this helps!
Mick
Seller_iLsA4lGeaNWbg
From an earlier post of mine explaining how this happens, and what also happens with UPS and FedEx, which you may find useful:
This used to happen to us frequently before we had a direct-to-center pickup. After much research with our Postmaster, we solved the mystery:
The scanners used by the workers at your local post office can perform multiple functions. When they move from one action to another, they are supposed to close it out (download the data), and move on to the next function. Here is what happened in our case:
-
Postal worker is tasked with scanning in all of the packages dropped off at the post office. The scanner is set to “Received.” They scan a whole bunch of packages, including yours.
-
It’s a busy day, so the manager sends them out to do some line-busting. Instead of stopping and closing out the receiving they’ve just done, the postal worker just starts giving out registered mail, or packages being held and scanning all of those as “Delivered.”
-
The act of changing from “Received” to “Delivered” without closing out in between, changes all of the original receiving scans to “Delivered” scans.
Many workers have not been well trained, and don’t know that this can happen. They also don’t often consider how serious these scans are to your business. A meeting with your local postmaster will likely solve the problem.
When our volume got higher, they switched us to a pick-up system where we got added to a route that went directly to a sorting center about an hour away. Those scans are all robotic, so problem was permanently solved (also shaved 1/2 day of our average delivery times).
Almost forgot: If a customer was particularly upset or confused, we would get the more detailed tracking info from the post office that shows all the robot scans to reassure the customer that the package was indeed on it’s way. Many postal workers themselves don’t even know that the public site stops showing scans after Delivered, while their system keeps showing additional scans. Many also don’t know that this is possible, or that the info they can access is NOT the same as what is shown on USPS.com.
UPS & FedEx: When this happens at UPS the additional scans stop showing publicly also. FedEx keeps showing all additional scans, even those that take place AFTER a delivered scan.
Hope this helps!
Mick
