@Shelf_Cleaning_Capit thanks for offering to help with this. We have submitted 3 POAs and all have been rejected even after we told them we were deleting the listing and removing the units. We went through all the specific requested items as you mentioned in your posting.

We do not wish to sell this ASIN anymore but simply have this complaint retracted from our account. Any advice/help you can provide would be most appreciated.

Sent from: pq-product-review@amazon.com

We removed some of your listings because of customer complaints about items listed at the end of this email. Customers may be complaining because the items they received did not accurately match the condition or description of the product mentioned in the product detail page of your listings. 



Why did I receive this message?

Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Products listed in “new” condition are expected to arrive in brand new, unopened condition with no signs of damage or wear. If customers receive a product that does not match this description, it may lead them to perceive the item as being previously opened or used.

Learn more about our policies in Seller Central Help:

Condition Guidelines (https://sellercentral.amazon.com/gp/help/200339950)

Amazon Product Authenticity and Quality Help Page (https://sellercentral.amazon.com/gp/help/G202010130)

Product Detail Page Rules (https://sellercentral.amazon.com/gp/help/200390640)

Best Practices in Product Authenticity and Quality (https://sellercentral.amazon.com/learn/courses?ref_=su_courses_c12_m554&courseId=12&moduleId=554)

Prohibited Seller Activities and Actions (https://sellercentral.amazon.com/gp/help/200386250)

How do I reactivate my listings?


To reactivate your listings, please provide us the following information:

A plan of action that explains:

The issue(s) that led to the complaints about the product condition or description of your items.

The actions you have taken to resolve the issue(s) that caused the complaints about the product condition or description of your items.

The steps you have taken to prevent future complaints about the condition of your items.

	Here are a few things to consider as you create your plan:

Sourcing: Are you sourcing the product from a trusted supplier that sells items in condition?

Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?

Packaging: Is the product in its original manufacturer packaging as listed on Amazon?

Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately, and will not be damaged when shipped?

Review your communications, reviews, and feedback from buyers to better understand the issues.

Be as specific as possible in your plan.

Do not limit your plan to issues with specific orders.

Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below:

These documents should reflect your sales volume on Amazon during the last 365 days.

Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.

You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.




How do I send the required information?


Please send the above information to pq-product-review@amazon.com.


What happens if I do not send the requested information? 


If we do not receive the requested information your listings will remain deactivated. If we receive additional complaints about your listings, we may deactivate your Amazon seller account. 


We're here to help


You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560).



You can view your account’s performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq)

or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/us/app/amazon-Seller/id794141485)

or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en) device.

The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Thank you,


Amazon


-------------------------------------

Complaint Type ASIN Title Additional Information

                         Used Item Sold as New
                                	B07P3FMFB3	PopSockets PopGrip: Swappable Grip for Phones & Tablets - Disco Crystal Blue