The rollout of the upgraded buyer cancellation experience has started. Over the next few days you will need to monitor and process cancellations requested from Both the Buyer Seller Messages and the Manage Your Orders (MYO) page.
As of May 19, we started to rollout the new experience for Buyer Requested Cancellations. While this rollout occurs, you will receive buyer cancellations through the old experience on Buyer-Seller messages or through the new experience on the MYO page. You could receive buyer initiated cancellations in the following methods:
- Email: You will receive all buyer cancellation requests through email under the subject line of “Order cancellation request from Amazon customer”.
- Seller Central: You will receive some order cancellation requests through the Buyer-Seller messages, or some through the MYO page.
Once the rollout is finalized, this upgraded experience moves the buyer cancellation requests out of the Buyer Seller Messages to the MYO page, allowing you to view and more efficiently process cancellations. Additionally, as part of this new experience, selling partners will continue to receive email notifications of cancellation requests.
When the rollout is finalized, buyer cancellation requests will only be received through the MYO page and email, meaning you will no longer receive them through Buyer Seller messages.
However, during the rollout phase, which we expect will be finalized by May 29, customers can submit cancellation requests through either the Buyer Seller Messages or through the new cancellation experience through the MYO page.