Upcoming removal of comments feature on reviews


#1

You are receiving this email because you recently left a comment on a review.

While reviews and feedback are important to our customers and sellers, the comments feature on customer reviews was rarely used. As a result, we are retiring this feature on December 16, 2020.

We are committed to your continued success and will innovate and develop other opportunities for you to connect with customers.

Thank you.

Amazon Services

Again Amazon this is not at all helpful to sellers…


No more commenting on customer reviews!
"Comment" button on Product Review
Competitor left me a bad review, amazon doesn't even let us respond to bad reviews now!
Customer complaining about USPS holding package
#2

There are a few threads about this already.


#3

Amazon now granting god-mode to reviewers. Mind boggling why Amazon would even remove a feature that is “rarely used” when it is essentially the only line of defense for sellers against fake reviews or trigger happy reviewers.


#4

I see none and the Email just came in today… if you have info post it.


#5

Yea … it takes no resources for them… but gives us one more chance to speak up when people get so many things wrong.


#7

Just to set the record straight: I counted eight without even trying hard.

Not giving you a hard time for opening a thread.


#8

Nope they are close but not this Topic.Those are all about people that tried to leave a review or wanted it removed etc… Not this Topic. . As if it matters…

"the comments feature on customer reviews was rarely used. As a result, we are retiring this feature on December 16, 2020."

if you have helpful info to add then do so.

“Not giving you a hard time for opening a thread.” UHh… Yea you are… LOL

https://sellercentral.amazon.com/forums/search?q=Upcoming%20removal%20of%20comments%20feature%20on%20reviews


#9

How about they remove feedback since it is rarely ever used. That would be a better change.


#11

As a customer who owns or has knowledge of certain products, when I have seen reviews based on user error I have commented to educate the person so they can use the product rather than being upset, frustrated, and angry and sending it back. Once again amazon have shut down another one of the few avenues of communication.


#12

Yup agreed.


#14

I think, as Amazon grows, they need to find places they can save on data space. This will allow them to continue on for a bit. Then they will have to come up with something else to do away with. If you noticed, they cut a lot of stuff out under the keyword field.


#15

Complete backwards logic from Amazon. If maybe Amazon had made the comments shown in the first place, when people were reading reviews, then maybe they would have been viewed and considered useful. Instead, they buried them, where no one could find, unless clicking in deeper. Sure, let’s design a feature, then hide it, then say it gets no use. Brilliant team, pat yourselves all on the back. Now you can say your saving the company money by making things more efficient by removing it.


#16

They don’t! I have been waiting for a refund since October 2nd from Amazon


#17

I don’t think any of my customers ever read the comments… Amazon customers are just so different …some of them don’t read instructions, don’t try to think for 1 sec. If a product is not dummy proof, I’m always ready for some funny reviews. I do comment like turn on power switch but Nobody ever reads the comments


#18

Terrible idea, this was one way for potential buyers to get real feedback from people who have used the product. Terrible idea.


#19

I use this feature to thank customers for feedback, all the time. Also, what are we supposed to do when the customer is so wrong, and we have done everything to redeem a situation. Feedback seems just a way for customer to complain - the happy ones rarely ever leave a comment.


#20

This is not about feedback, it is about product reviews.


#21

I use this feature as a buyer and as a seller. I’ve corrected blatant misinformation on some comments. Some of the things amazon does make absolutely no sense. I’m sorry for those of you who have shady competitors. Best of luck!


#22

It doesn’t seem to matter how many threads there are on this topic, they all drift off into Seller Feedback territory, rendering them overall meaningless (and probably very confusing to newbies).

I may have to give up trying to “fix” that, as it’s deleterious to my health.

(But I do love the spunk of your flagged response. Who flags @bookwormapril? Seriously, who does that?)


#23

The future customers are the ones we want to reach in these comments. To help them make a buy decision not based on the original reviewer’s incorrect info. It gives us a chance to correct or clarify.