Toy listed as a PESTICIDE! SS can't seem to grasp it is miscategorized!
I am just at my wits end dealing with the morons of Seller Support. They have miscategorized a group of toys as pesticides. I have provided all the evidence they need to see that someone put it in the wrong category, probably so they could sell it without competition, but they just can’t grasp it. They have one ASIN correct, but these, all listed by Ippys Hobbies are listed as pesticides:
https://www.amazon.com/HEXBUG-Hexbug-Fire-Ant-Green/dp/B004C23AW
These have zero to do with pesticides, but I can’t seem to get them to understand and fix it. They just keep telling me that it is a pesticide. How in the world these got cross listed in Toys & Pesticides is beyond me!
21 replies
Seller_3N7yVnTXPzLkL
Some words in the listing have triggered a bot.
Seller support has no ability to override the bot.
If you are in the USA, take the pesticide online course and pass the test. It is the path of least resistance.
If you are not in the USA, either give up or try to sanitize your listing so the bot does not detect whatever it found.
Then you will have an uphill fight
Seller_a75vA13VliJeb
We had the same issue. A few of our listed had the term “molded”. This was the reply from Brand Registry.
I see that you have used the word ‘‘molded’’ in the product description and bullet points for the ASINs. Please note that words like molded, antimicrobial, antifungal, antibacterial, or other pesticidal claim (for example, products marketed to disinfect, repel insects, remove allergens, or prevent bacteria, bugs, pest, Insect repellents, Mosquito control, Protecting pets from fleas and ticks, Antimicrobials, Biopesticides, Rodenticides, Soil fumigants etc can lead to pesticide restrictions making your listings inactive.
We removed the term and had to wait 24 hrs then reuploaded and listing is active.
Seller_M04MjNuWAA1Xz
SS can’t read or speak English very well or at all. There is very little they grasp.
Take the test as @Lake noted.
Seller_sUfyk7ajzPzny
I’m not seeing that Product Classification on these Vendor Program-created PDPs that you’ve linked here; all of them that I find to be active Catalog Listings (the Blue version, ASIN B004C23AW, yields a dreaded dog page) are categorized in the same Browse Tree Node: Toys & Games›Learning & Education›Science Kits & Toys - which is of course how they should be classified in Amazon’s Browse Tree structure.
There is nothing existent on any of the currently-available Vendor-created PDPs that could possibly run afoul of FIFRA’s requirements, and each live ASIN’s Offer-Listing page sports Offers from multiple sellers.
I am unable to find a cached version of B004C23AW, so it is possible that there is something that the FIFRA-compliance Amabot detected in your Offer upon that particular Catalog Listing ASIN that is not in compliance - but I strongly suspect, from the available evidence (I’d have to examine your applicable CLRs, or your MWS API query results for applicable reports, to know for sure) that SeSu is yet again incorrect (no surprise, sadly) in telling you that these are goods requiring Selling Application Approval for the Pesticides and Pesticide Device Sub-category (like the FIFRA-compliance Amabot itself - and many another automated mechanism that Amazon employs - SSRs tend to be poorly-targeted - “bug” alone could well be all that ill-trained, off-shored, & out-sourced SSRs are basing such an assertion upon).
I agree with our friends Lake & GenGood’s take upon this situation: at this point, it’s time to act like an electron, and follow the path of least resistance in gaining approval to make Offers in the P & PD Sub-category by passing the Seller University test.
If that does not suffice to restore your Offers upon these Catalog Listing ASINs, please let me know - having had some little experience in successfully jumping through the P & PD hoops, I may be able to offer further advice.
Seller_vF4p93YVT9w2a
I would love to see a Congressional hearing wherein Jeff Bezos has to explain why it was nearly impossible for a seller of these little hexbug robot toys cannot get unclassified as “pesticides”… and after he tries to explain the exchanges from Seller Support is read out loud to the public.
I am praying this happens before the day I die. lol.
Seller_0O69KFvrK41OD
Same way we got hit with it. We were selling a stuffed bug.
Bots rule Amazon and they can’t be wrong. Just suck it up and do the training, there is no arguing with Amazon.
Seller_eZEmdcTaITNaY
The whole pesticide designation likely resides in the fact your toy is a FIRE ANT and the Brand is HexBUG. The fact that these are not living, breathing biting insects is beyond the Bots limited programming parameters. Unless you remove those “pesky” critters from titles and descriptions, the only option is to take the test.
I know…it’s mind boggling and frustrating and infuriating and many others words I dare not mention.
Seller_9xcqGdlnASwBg
Yes, the same thing happen to me when I tried to list household sponges! You are not alone. I couldn’t fix it and didn’t list it. Go fixture!
Seller_mRsMduRL4svMm
Yes, I’m sure Fire Ant is the trigger. There have been a lot of Hexbug products for years, and this is the first time this has happened, that I am aware of, anyway. So, I MAY be making some headway. I got this response, finally (after reopening the case 4 times) for one of them:
"Hello from Amazon Selling Partner Support,
From your email, I understand that you wish remove the pesticide suppress listing for ASIN: B01CJ5FKGM.
I am glad to inform you that, we have checked and reinstate the ASIN by remove the pesticide suppress listing., It will take 1-2 business days to reflect on detail page."
I’ll believe it when I see it, though.
Seller_XKJW2EWMlGEUc
Bots are stupid, we need to take action now before Judgement Day 
Seriously though this is truly stupid and even though words and truth don’t seem to mean much anymore, you’d think there would be someone in customer support who can fix this.
If they can’t overrule the bots then we are truly doomed.
Let’s unplug them now.
Toy listed as a PESTICIDE! SS can't seem to grasp it is miscategorized!
I am just at my wits end dealing with the morons of Seller Support. They have miscategorized a group of toys as pesticides. I have provided all the evidence they need to see that someone put it in the wrong category, probably so they could sell it without competition, but they just can’t grasp it. They have one ASIN correct, but these, all listed by Ippys Hobbies are listed as pesticides:
https://www.amazon.com/HEXBUG-Hexbug-Fire-Ant-Green/dp/B004C23AW
These have zero to do with pesticides, but I can’t seem to get them to understand and fix it. They just keep telling me that it is a pesticide. How in the world these got cross listed in Toys & Pesticides is beyond me!
Toy listed as a PESTICIDE! SS can't seem to grasp it is miscategorized!
I am just at my wits end dealing with the morons of Seller Support. They have miscategorized a group of toys as pesticides. I have provided all the evidence they need to see that someone put it in the wrong category, probably so they could sell it without competition, but they just can’t grasp it. They have one ASIN correct, but these, all listed by Ippys Hobbies are listed as pesticides:
https://www.amazon.com/HEXBUG-Hexbug-Fire-Ant-Green/dp/B004C23AW
These have zero to do with pesticides, but I can’t seem to get them to understand and fix it. They just keep telling me that it is a pesticide. How in the world these got cross listed in Toys & Pesticides is beyond me!
21 replies
21 replies
Seller_3N7yVnTXPzLkL
Some words in the listing have triggered a bot.
Seller support has no ability to override the bot.
If you are in the USA, take the pesticide online course and pass the test. It is the path of least resistance.
If you are not in the USA, either give up or try to sanitize your listing so the bot does not detect whatever it found.
Then you will have an uphill fight
Seller_a75vA13VliJeb
We had the same issue. A few of our listed had the term “molded”. This was the reply from Brand Registry.
I see that you have used the word ‘‘molded’’ in the product description and bullet points for the ASINs. Please note that words like molded, antimicrobial, antifungal, antibacterial, or other pesticidal claim (for example, products marketed to disinfect, repel insects, remove allergens, or prevent bacteria, bugs, pest, Insect repellents, Mosquito control, Protecting pets from fleas and ticks, Antimicrobials, Biopesticides, Rodenticides, Soil fumigants etc can lead to pesticide restrictions making your listings inactive.
We removed the term and had to wait 24 hrs then reuploaded and listing is active.
Seller_M04MjNuWAA1Xz
SS can’t read or speak English very well or at all. There is very little they grasp.
Take the test as @Lake noted.
Seller_sUfyk7ajzPzny
I’m not seeing that Product Classification on these Vendor Program-created PDPs that you’ve linked here; all of them that I find to be active Catalog Listings (the Blue version, ASIN B004C23AW, yields a dreaded dog page) are categorized in the same Browse Tree Node: Toys & Games›Learning & Education›Science Kits & Toys - which is of course how they should be classified in Amazon’s Browse Tree structure.
There is nothing existent on any of the currently-available Vendor-created PDPs that could possibly run afoul of FIFRA’s requirements, and each live ASIN’s Offer-Listing page sports Offers from multiple sellers.
I am unable to find a cached version of B004C23AW, so it is possible that there is something that the FIFRA-compliance Amabot detected in your Offer upon that particular Catalog Listing ASIN that is not in compliance - but I strongly suspect, from the available evidence (I’d have to examine your applicable CLRs, or your MWS API query results for applicable reports, to know for sure) that SeSu is yet again incorrect (no surprise, sadly) in telling you that these are goods requiring Selling Application Approval for the Pesticides and Pesticide Device Sub-category (like the FIFRA-compliance Amabot itself - and many another automated mechanism that Amazon employs - SSRs tend to be poorly-targeted - “bug” alone could well be all that ill-trained, off-shored, & out-sourced SSRs are basing such an assertion upon).
I agree with our friends Lake & GenGood’s take upon this situation: at this point, it’s time to act like an electron, and follow the path of least resistance in gaining approval to make Offers in the P & PD Sub-category by passing the Seller University test.
If that does not suffice to restore your Offers upon these Catalog Listing ASINs, please let me know - having had some little experience in successfully jumping through the P & PD hoops, I may be able to offer further advice.
Seller_vF4p93YVT9w2a
I would love to see a Congressional hearing wherein Jeff Bezos has to explain why it was nearly impossible for a seller of these little hexbug robot toys cannot get unclassified as “pesticides”… and after he tries to explain the exchanges from Seller Support is read out loud to the public.
I am praying this happens before the day I die. lol.
Seller_0O69KFvrK41OD
Same way we got hit with it. We were selling a stuffed bug.
Bots rule Amazon and they can’t be wrong. Just suck it up and do the training, there is no arguing with Amazon.
Seller_eZEmdcTaITNaY
The whole pesticide designation likely resides in the fact your toy is a FIRE ANT and the Brand is HexBUG. The fact that these are not living, breathing biting insects is beyond the Bots limited programming parameters. Unless you remove those “pesky” critters from titles and descriptions, the only option is to take the test.
I know…it’s mind boggling and frustrating and infuriating and many others words I dare not mention.
Seller_9xcqGdlnASwBg
Yes, the same thing happen to me when I tried to list household sponges! You are not alone. I couldn’t fix it and didn’t list it. Go fixture!
Seller_mRsMduRL4svMm
Yes, I’m sure Fire Ant is the trigger. There have been a lot of Hexbug products for years, and this is the first time this has happened, that I am aware of, anyway. So, I MAY be making some headway. I got this response, finally (after reopening the case 4 times) for one of them:
"Hello from Amazon Selling Partner Support,
From your email, I understand that you wish remove the pesticide suppress listing for ASIN: B01CJ5FKGM.
I am glad to inform you that, we have checked and reinstate the ASIN by remove the pesticide suppress listing., It will take 1-2 business days to reflect on detail page."
I’ll believe it when I see it, though.
Seller_XKJW2EWMlGEUc
Bots are stupid, we need to take action now before Judgement Day
Seriously though this is truly stupid and even though words and truth don’t seem to mean much anymore, you’d think there would be someone in customer support who can fix this.
If they can’t overrule the bots then we are truly doomed.
Let’s unplug them now.
Seller_3N7yVnTXPzLkL
Some words in the listing have triggered a bot.
Seller support has no ability to override the bot.
If you are in the USA, take the pesticide online course and pass the test. It is the path of least resistance.
If you are not in the USA, either give up or try to sanitize your listing so the bot does not detect whatever it found.
Then you will have an uphill fight
Seller_3N7yVnTXPzLkL
Some words in the listing have triggered a bot.
Seller support has no ability to override the bot.
If you are in the USA, take the pesticide online course and pass the test. It is the path of least resistance.
If you are not in the USA, either give up or try to sanitize your listing so the bot does not detect whatever it found.
Then you will have an uphill fight
Seller_a75vA13VliJeb
We had the same issue. A few of our listed had the term “molded”. This was the reply from Brand Registry.
I see that you have used the word ‘‘molded’’ in the product description and bullet points for the ASINs. Please note that words like molded, antimicrobial, antifungal, antibacterial, or other pesticidal claim (for example, products marketed to disinfect, repel insects, remove allergens, or prevent bacteria, bugs, pest, Insect repellents, Mosquito control, Protecting pets from fleas and ticks, Antimicrobials, Biopesticides, Rodenticides, Soil fumigants etc can lead to pesticide restrictions making your listings inactive.
We removed the term and had to wait 24 hrs then reuploaded and listing is active.
Seller_a75vA13VliJeb
We had the same issue. A few of our listed had the term “molded”. This was the reply from Brand Registry.
I see that you have used the word ‘‘molded’’ in the product description and bullet points for the ASINs. Please note that words like molded, antimicrobial, antifungal, antibacterial, or other pesticidal claim (for example, products marketed to disinfect, repel insects, remove allergens, or prevent bacteria, bugs, pest, Insect repellents, Mosquito control, Protecting pets from fleas and ticks, Antimicrobials, Biopesticides, Rodenticides, Soil fumigants etc can lead to pesticide restrictions making your listings inactive.
We removed the term and had to wait 24 hrs then reuploaded and listing is active.
Seller_M04MjNuWAA1Xz
SS can’t read or speak English very well or at all. There is very little they grasp.
Take the test as @Lake noted.
Seller_M04MjNuWAA1Xz
SS can’t read or speak English very well or at all. There is very little they grasp.
Take the test as @Lake noted.
Seller_sUfyk7ajzPzny
I’m not seeing that Product Classification on these Vendor Program-created PDPs that you’ve linked here; all of them that I find to be active Catalog Listings (the Blue version, ASIN B004C23AW, yields a dreaded dog page) are categorized in the same Browse Tree Node: Toys & Games›Learning & Education›Science Kits & Toys - which is of course how they should be classified in Amazon’s Browse Tree structure.
There is nothing existent on any of the currently-available Vendor-created PDPs that could possibly run afoul of FIFRA’s requirements, and each live ASIN’s Offer-Listing page sports Offers from multiple sellers.
I am unable to find a cached version of B004C23AW, so it is possible that there is something that the FIFRA-compliance Amabot detected in your Offer upon that particular Catalog Listing ASIN that is not in compliance - but I strongly suspect, from the available evidence (I’d have to examine your applicable CLRs, or your MWS API query results for applicable reports, to know for sure) that SeSu is yet again incorrect (no surprise, sadly) in telling you that these are goods requiring Selling Application Approval for the Pesticides and Pesticide Device Sub-category (like the FIFRA-compliance Amabot itself - and many another automated mechanism that Amazon employs - SSRs tend to be poorly-targeted - “bug” alone could well be all that ill-trained, off-shored, & out-sourced SSRs are basing such an assertion upon).
I agree with our friends Lake & GenGood’s take upon this situation: at this point, it’s time to act like an electron, and follow the path of least resistance in gaining approval to make Offers in the P & PD Sub-category by passing the Seller University test.
If that does not suffice to restore your Offers upon these Catalog Listing ASINs, please let me know - having had some little experience in successfully jumping through the P & PD hoops, I may be able to offer further advice.
Seller_sUfyk7ajzPzny
I’m not seeing that Product Classification on these Vendor Program-created PDPs that you’ve linked here; all of them that I find to be active Catalog Listings (the Blue version, ASIN B004C23AW, yields a dreaded dog page) are categorized in the same Browse Tree Node: Toys & Games›Learning & Education›Science Kits & Toys - which is of course how they should be classified in Amazon’s Browse Tree structure.
There is nothing existent on any of the currently-available Vendor-created PDPs that could possibly run afoul of FIFRA’s requirements, and each live ASIN’s Offer-Listing page sports Offers from multiple sellers.
I am unable to find a cached version of B004C23AW, so it is possible that there is something that the FIFRA-compliance Amabot detected in your Offer upon that particular Catalog Listing ASIN that is not in compliance - but I strongly suspect, from the available evidence (I’d have to examine your applicable CLRs, or your MWS API query results for applicable reports, to know for sure) that SeSu is yet again incorrect (no surprise, sadly) in telling you that these are goods requiring Selling Application Approval for the Pesticides and Pesticide Device Sub-category (like the FIFRA-compliance Amabot itself - and many another automated mechanism that Amazon employs - SSRs tend to be poorly-targeted - “bug” alone could well be all that ill-trained, off-shored, & out-sourced SSRs are basing such an assertion upon).
I agree with our friends Lake & GenGood’s take upon this situation: at this point, it’s time to act like an electron, and follow the path of least resistance in gaining approval to make Offers in the P & PD Sub-category by passing the Seller University test.
If that does not suffice to restore your Offers upon these Catalog Listing ASINs, please let me know - having had some little experience in successfully jumping through the P & PD hoops, I may be able to offer further advice.
Seller_vF4p93YVT9w2a
I would love to see a Congressional hearing wherein Jeff Bezos has to explain why it was nearly impossible for a seller of these little hexbug robot toys cannot get unclassified as “pesticides”… and after he tries to explain the exchanges from Seller Support is read out loud to the public.
I am praying this happens before the day I die. lol.
Seller_vF4p93YVT9w2a
I would love to see a Congressional hearing wherein Jeff Bezos has to explain why it was nearly impossible for a seller of these little hexbug robot toys cannot get unclassified as “pesticides”… and after he tries to explain the exchanges from Seller Support is read out loud to the public.
I am praying this happens before the day I die. lol.
Seller_0O69KFvrK41OD
Same way we got hit with it. We were selling a stuffed bug.
Bots rule Amazon and they can’t be wrong. Just suck it up and do the training, there is no arguing with Amazon.
Seller_0O69KFvrK41OD
Same way we got hit with it. We were selling a stuffed bug.
Bots rule Amazon and they can’t be wrong. Just suck it up and do the training, there is no arguing with Amazon.
Seller_eZEmdcTaITNaY
The whole pesticide designation likely resides in the fact your toy is a FIRE ANT and the Brand is HexBUG. The fact that these are not living, breathing biting insects is beyond the Bots limited programming parameters. Unless you remove those “pesky” critters from titles and descriptions, the only option is to take the test.
I know…it’s mind boggling and frustrating and infuriating and many others words I dare not mention.
Seller_eZEmdcTaITNaY
The whole pesticide designation likely resides in the fact your toy is a FIRE ANT and the Brand is HexBUG. The fact that these are not living, breathing biting insects is beyond the Bots limited programming parameters. Unless you remove those “pesky” critters from titles and descriptions, the only option is to take the test.
I know…it’s mind boggling and frustrating and infuriating and many others words I dare not mention.
Seller_9xcqGdlnASwBg
Yes, the same thing happen to me when I tried to list household sponges! You are not alone. I couldn’t fix it and didn’t list it. Go fixture!
Seller_9xcqGdlnASwBg
Yes, the same thing happen to me when I tried to list household sponges! You are not alone. I couldn’t fix it and didn’t list it. Go fixture!
Seller_mRsMduRL4svMm
Yes, I’m sure Fire Ant is the trigger. There have been a lot of Hexbug products for years, and this is the first time this has happened, that I am aware of, anyway. So, I MAY be making some headway. I got this response, finally (after reopening the case 4 times) for one of them:
"Hello from Amazon Selling Partner Support,
From your email, I understand that you wish remove the pesticide suppress listing for ASIN: B01CJ5FKGM.
I am glad to inform you that, we have checked and reinstate the ASIN by remove the pesticide suppress listing., It will take 1-2 business days to reflect on detail page."
I’ll believe it when I see it, though.
Seller_mRsMduRL4svMm
Yes, I’m sure Fire Ant is the trigger. There have been a lot of Hexbug products for years, and this is the first time this has happened, that I am aware of, anyway. So, I MAY be making some headway. I got this response, finally (after reopening the case 4 times) for one of them:
"Hello from Amazon Selling Partner Support,
From your email, I understand that you wish remove the pesticide suppress listing for ASIN: B01CJ5FKGM.
I am glad to inform you that, we have checked and reinstate the ASIN by remove the pesticide suppress listing., It will take 1-2 business days to reflect on detail page."
I’ll believe it when I see it, though.
Seller_XKJW2EWMlGEUc
Bots are stupid, we need to take action now before Judgement Day
Seriously though this is truly stupid and even though words and truth don’t seem to mean much anymore, you’d think there would be someone in customer support who can fix this.
If they can’t overrule the bots then we are truly doomed.
Let’s unplug them now.
Seller_XKJW2EWMlGEUc
Bots are stupid, we need to take action now before Judgement Day
Seriously though this is truly stupid and even though words and truth don’t seem to mean much anymore, you’d think there would be someone in customer support who can fix this.
If they can’t overrule the bots then we are truly doomed.
Let’s unplug them now.
