Shipment Delivered Last July - 0 Units Received - No Reimbursement
Shipment Delivered Last July - 0 Units Received - No Reimbursement
(shipment tracked as delivered via UPS partnered shipping)
Invoices were provided long ago. Robotic seller support just asked for invoices again as if I never provided.
Zero urgency from Amazon to help.
Support case going on forever. I am seriously losing faith in FBA and in selling on Amazon.
I am a long time seller and have never seen support this terrible.
This shipment is worth $1000s and Amazon has done nothing to help.
Hopefully someone at Amazon sees this thread and does something to help.
I am very close to quitting FBA forever.
48 replies
Seller_aV1Bh32hE0KND
You are not the first to report this, major delays with reconciling lost shipments and Amazon keeps pushing the dates out, it appears that they don’t want to deal with these until the new year.
Seller_9wdbuVLkfSOJe
Now seller support has responded to my case demanding more invoices to other shipments not related to this shipment, and they included this statement:
“Once we receive this information, we’ll continue our investigation. If we don’t hear back from you within one business day, this case may be closed.”
They are demanding 1 business day response, on THANKSGIVING, when they have already taken MONTHS to not resolve this issue.
Seller_FhQDcyz1xOtWB
Amazon can tell if an employee is going too slow in the warehouse or if a consumer is putting a bag of apples in their cart at a Fresh store with just cameras. Yet here they are imbeciles. It is by choice and the longer we tolerate it, the worse it will get.
Seller_9wdbuVLkfSOJe
I still have no resolution to this case. I am outraged at the total lack of urgency for a lost shipment of this size.
My small business is suffering. Amazon is offering nothing.
I even attempted to call Amazon regarding the case, which I tend to avoid, and the support person gave me a templated response to reply to case by email.
I need action. I need help. I cannot tolerate any further robotic or templated replies.
Amazon, do something.
Seller_9wdbuVLkfSOJe
Case still open. No resolution.
Shipment delivered last July.
Seller_9wdbuVLkfSOJe
Still waiting on some kind of resolution on this.
Shipment delivered last JULY.
Please help Amazon.
Seller_9wdbuVLkfSOJe
Case open, no resolution. This shipment is so old the UPS tracking numbers have expired.
Seller_9wdbuVLkfSOJe
Still hoping for a resolution. Nothing yet.
Shipment Delivered Last July - 0 Units Received - No Reimbursement
Shipment Delivered Last July - 0 Units Received - No Reimbursement
(shipment tracked as delivered via UPS partnered shipping)
Invoices were provided long ago. Robotic seller support just asked for invoices again as if I never provided.
Zero urgency from Amazon to help.
Support case going on forever. I am seriously losing faith in FBA and in selling on Amazon.
I am a long time seller and have never seen support this terrible.
This shipment is worth $1000s and Amazon has done nothing to help.
Hopefully someone at Amazon sees this thread and does something to help.
I am very close to quitting FBA forever.
Shipment Delivered Last July - 0 Units Received - No Reimbursement
Shipment Delivered Last July - 0 Units Received - No Reimbursement
(shipment tracked as delivered via UPS partnered shipping)
Invoices were provided long ago. Robotic seller support just asked for invoices again as if I never provided.
Zero urgency from Amazon to help.
Support case going on forever. I am seriously losing faith in FBA and in selling on Amazon.
I am a long time seller and have never seen support this terrible.
This shipment is worth $1000s and Amazon has done nothing to help.
Hopefully someone at Amazon sees this thread and does something to help.
I am very close to quitting FBA forever.
48 replies
48 replies
Seller_aV1Bh32hE0KND
You are not the first to report this, major delays with reconciling lost shipments and Amazon keeps pushing the dates out, it appears that they don’t want to deal with these until the new year.
Seller_9wdbuVLkfSOJe
Now seller support has responded to my case demanding more invoices to other shipments not related to this shipment, and they included this statement:
“Once we receive this information, we’ll continue our investigation. If we don’t hear back from you within one business day, this case may be closed.”
They are demanding 1 business day response, on THANKSGIVING, when they have already taken MONTHS to not resolve this issue.
Seller_FhQDcyz1xOtWB
Amazon can tell if an employee is going too slow in the warehouse or if a consumer is putting a bag of apples in their cart at a Fresh store with just cameras. Yet here they are imbeciles. It is by choice and the longer we tolerate it, the worse it will get.
Seller_9wdbuVLkfSOJe
I still have no resolution to this case. I am outraged at the total lack of urgency for a lost shipment of this size.
My small business is suffering. Amazon is offering nothing.
I even attempted to call Amazon regarding the case, which I tend to avoid, and the support person gave me a templated response to reply to case by email.
I need action. I need help. I cannot tolerate any further robotic or templated replies.
Amazon, do something.
Seller_9wdbuVLkfSOJe
Case still open. No resolution.
Shipment delivered last July.
Seller_9wdbuVLkfSOJe
Still waiting on some kind of resolution on this.
Shipment delivered last JULY.
Please help Amazon.
Seller_9wdbuVLkfSOJe
Case open, no resolution. This shipment is so old the UPS tracking numbers have expired.
Seller_9wdbuVLkfSOJe
Still hoping for a resolution. Nothing yet.
Seller_aV1Bh32hE0KND
You are not the first to report this, major delays with reconciling lost shipments and Amazon keeps pushing the dates out, it appears that they don’t want to deal with these until the new year.
Seller_aV1Bh32hE0KND
You are not the first to report this, major delays with reconciling lost shipments and Amazon keeps pushing the dates out, it appears that they don’t want to deal with these until the new year.
Seller_9wdbuVLkfSOJe
Now seller support has responded to my case demanding more invoices to other shipments not related to this shipment, and they included this statement:
“Once we receive this information, we’ll continue our investigation. If we don’t hear back from you within one business day, this case may be closed.”
They are demanding 1 business day response, on THANKSGIVING, when they have already taken MONTHS to not resolve this issue.
Seller_9wdbuVLkfSOJe
Now seller support has responded to my case demanding more invoices to other shipments not related to this shipment, and they included this statement:
“Once we receive this information, we’ll continue our investigation. If we don’t hear back from you within one business day, this case may be closed.”
They are demanding 1 business day response, on THANKSGIVING, when they have already taken MONTHS to not resolve this issue.
Seller_FhQDcyz1xOtWB
Amazon can tell if an employee is going too slow in the warehouse or if a consumer is putting a bag of apples in their cart at a Fresh store with just cameras. Yet here they are imbeciles. It is by choice and the longer we tolerate it, the worse it will get.
Seller_FhQDcyz1xOtWB
Amazon can tell if an employee is going too slow in the warehouse or if a consumer is putting a bag of apples in their cart at a Fresh store with just cameras. Yet here they are imbeciles. It is by choice and the longer we tolerate it, the worse it will get.
Seller_9wdbuVLkfSOJe
I still have no resolution to this case. I am outraged at the total lack of urgency for a lost shipment of this size.
My small business is suffering. Amazon is offering nothing.
I even attempted to call Amazon regarding the case, which I tend to avoid, and the support person gave me a templated response to reply to case by email.
I need action. I need help. I cannot tolerate any further robotic or templated replies.
Amazon, do something.
Seller_9wdbuVLkfSOJe
I still have no resolution to this case. I am outraged at the total lack of urgency for a lost shipment of this size.
My small business is suffering. Amazon is offering nothing.
I even attempted to call Amazon regarding the case, which I tend to avoid, and the support person gave me a templated response to reply to case by email.
I need action. I need help. I cannot tolerate any further robotic or templated replies.
Amazon, do something.
Seller_9wdbuVLkfSOJe
Case still open. No resolution.
Shipment delivered last July.
Seller_9wdbuVLkfSOJe
Case still open. No resolution.
Shipment delivered last July.
Seller_9wdbuVLkfSOJe
Still waiting on some kind of resolution on this.
Shipment delivered last JULY.
Please help Amazon.
Seller_9wdbuVLkfSOJe
Still waiting on some kind of resolution on this.
Shipment delivered last JULY.
Please help Amazon.
Seller_9wdbuVLkfSOJe
Case open, no resolution. This shipment is so old the UPS tracking numbers have expired.
Seller_9wdbuVLkfSOJe
Case open, no resolution. This shipment is so old the UPS tracking numbers have expired.
Seller_9wdbuVLkfSOJe
Still hoping for a resolution. Nothing yet.
Seller_9wdbuVLkfSOJe
Still hoping for a resolution. Nothing yet.
