Responding to Bad Customer Reviews - New Tool
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Seller_OBMEc8OBQy4TW

Responding to Bad Customer Reviews - New Tool

This looks promising. Does anyone know how to actually do it? It doesn’t seem to be available just yet.

Pasted Below

The Customer Reviews tool has been updated! You can now send direct message to customers who left critical review (star rating 1-3)

We listened to your feedback!

We’ve been tracking feedback from brands related to the Customer Reviews experience. We heard that you love having a way to see all your reviews in one place and that it is nice to be able to filter by star rating and time period. You also shared your frustrations over not being able to directly engage with your customers who left critical reviews.

We’re now offering a brand-only benefit that allows you to reach out to buyers who purchased your branded product directly from you, who left critical (1-3 star reviews) via templated emails that allow you to communicate with buyers via buyer-seller messaging.

We believe this will build brand trust and help establish stronger relationships between you and your customers.

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Customer Review Tool Update.jpg 1182×159 24.3 KB
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Customer Review Tool Update 2.jpg 1538×563 92.5 KB

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Seller_OBMEc8OBQy4TW
In reply to: Seller_51EXZVvZPSQw5's post
Most helpful replyThis reply was marked most helpful by the original poster.

It won’t work if the customer has opted out of contact of if you are not the brand owner. So the contact buyer looks like this:

Contact%20Buyer
Contact Buyer.jpg 761×66 3.64 KB

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Seller_olet7eVOHxQZd
In reply to: Seller_OBMEc8OBQy4TW's post

Sorry, but this seems like someone’s pipe dream. Maybe yours.

00
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Seller_C7jensLJ24rlv
In reply to: Seller_OBMEc8OBQy4TW's post

It is under BRANDS>CUSTOMER REVIEWS! You can reply to any product review with a rating of 3 and below!
Not really sure if it will make anyone change their bad review but it’s now an option.

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Seller_51EXZVvZPSQw5
In reply to: Seller_OBMEc8OBQy4TW's post

Yes ,I just noticed this New Tool, But I found it doesn’t work for all bad reviews,but most of them, some critical reviews just not allow me to send email.
1 ,

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Seller_SLUy6OEaaVYod
In reply to: Seller_OBMEc8OBQy4TW's post

Does anyone know if this feature can put your account at risk if we use the request a review button or a service like feedback whiz? We don’t want to get hit with a buyer-seller messaging warning.

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