Good Morning,
When I saw this policy yesterday I uploaded my COI Acord form through the portal. Amazon is listed as an additional insured and my policy coverages exceed Amazonās requirements. Overnight I received the following reply threatening my seller account:
We were unable to verify your proof of liability insurance. Your selling privileges may get revoked if you do not submit a certificate of insurance that meets Amazon requirements.
To view your account performance, select āAccount Healthā on the home screen of the āAmazon Sellerā app on your iOS or Android device, or go to the āAccount Healthā page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
This was all that I received. No info explaining what was missing; nothing on my Account Health Page to indicate any issue. Iāve been selling on Amazon since 2014 and my business in entirely above-board. I know itās asking a lot, but canāt we be treated at least halfway reasonably? In any sane world the response I received wouldāve said something like, āthank you for your submission. It is incomplete/incorrect. Hereās what else we need from you to verify your COI. We look forward to hearing back from you.ā Instead I receive a message with zero information that threatens my livelihood.
All Iām trying to do here is follow Amazonās insurance policies. Can someone help?