When I saw this policy yesterday I uploaded my COI Acord form through the portal. Amazon is listed as an additional insured and my policy coverages exceed Amazon’s requirements. Overnight I received the following reply threatening my seller account:
We were unable to verify your proof of liability insurance. Your selling privileges may get revoked if you do not submit a certificate of insurance that meets Amazon requirements.
To view your account performance, select “Account Health” on the home screen of the “Amazon Seller” app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
This was all that I received. No info explaining what was missing; nothing on my Account Health Page to indicate any issue. I’ve been selling on Amazon since 2014 and my business in entirely above-board. I know it’s asking a lot, but can’t we be treated at least halfway reasonably? In any sane world the response I received would’ve said something like, “thank you for your submission. It is incomplete/incorrect. Here’s what else we need from you to verify your COI. We look forward to hearing back from you.” Instead I receive a message with zero information that threatens my livelihood.
All I’m trying to do here is follow Amazon’s insurance policies. Can someone help?