Amazon fees are ridiculously high cutting into almost all the profit. 15% seller fulfilled fee and 30% FBA Fee. Most of our items we would only make 30% on without any fees

The fees are what they are, you can do nothing about it. You can attempt to lower your own personal overhead to account for this, but it is what it is.

Buyers purchasing an item to just return a much less expensive different item. Amazon has never helped with this issue for sellers and seems like a lot of buyers know this or are learning this and it’s getting worse.

fraudulent returns are something, yes, we all deal with from time to time. It is up to YOU as the seller to more diligently document and fight these claims. You have to be on top of it. Amzs policies sometimes make it easier, but you’re using the biggest online marketplace in the world to sell your items. It’s going to seem like there’s more of it, but you’re just dealing with a larger pool of consumers.

If the shipping label is not made on Amazon and customer claims they did not receive the item the buyer always wins an A to Z Claim for item not received. Also being learned by customers and getting worse.
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If this is happening to you often, you’re not purchasing and confirming shipments properly. requesting sig. confirmation is the only way to cut back on this. Or purchase through amazon because it is cheaper and easier.

If an item has misinformation it’s a huge pain to get Amazon to fix the misinformation (Most of the time it’s Amazon themselves that have incorrect information when they put the item on Amazon). Takes days to weeks to fix and hours and hours of phone calls to Amazon to get them to fix it. Sellers are responsible for this incorrect information even though Amazon messed it up themselves

Yes, people incorrectly edit webpages. This is my personal hell. Just something you have to deal with. And you could educate new sellers through the forum if you want to be proactive. Otherwise, it is what it is.

Their customer service doesn’t even know their own policies and are badly trained for these policies. Also can be extremely hard to understand the customer service half of the time when calling them. 1 Phone call can easily be an hour+

Sometimes this is the case. But the more rude you are because you are frustrated, the less you’re going to get accomplished. You need to have PATIENCE, because YOU ARE NOT THE ONLY SELLER IN THIS MARKETPLACE.

Amazon will not remove customer feedback if it has to do with the Shipping Carrier not delivering in time or any issues with the shipping carrier. Once a seller gives a package to a shipping carrier we have no control over the item from there. This feedback should be going on the shipping carriers end and not the sellers end. We have used all shipping carries and all have had issues from time to time so impossible to fix this and not fair to sellers.

You can re-open the case and try to have it reviewed again. Over the phone is best for this. But again, you’ll get more bees with honey here. Otherwise, if the decision is final, it’s final. It happens to allot of sellers, but it is what it is.

Sellers are almost always competing with Amazon themselves where Amazon has it set up to win almost all the sales of an item.

You do realize that you are selling on the AMAZON website right? If Amazon can sell it lower, they will. Dont sell the product, move on. This particular gripe is something you need to let go.

Amazon charges a fee to the seller when refunding a customer. Amazon forced free return’s on items a few months ago as well where the seller has to pay the return shipping charges no matter why the buyer is returning an item.

Buyers commit return fraud to not pay return shipping. If your product is badly made or has a high defect rate, then expect this to happen more often. If your return rate is high enough for this to be a problem, than the thing your selling is the at the heart of the issue. Also> These are the fees, nothing you can do about> You really should have read the TOS before entering the marketplace.

Very high rate of returns from customers on Amazon compared to other third party websites. More Buy and Try then return issues as well. Can’t re-sell many returned items as new because of this.

Again, if the return rate is high, then the way you are selling and WHAT you are selling are the issues. Again, nothing you can do about competition as long as it’s not a counterfeit issue.

Amazon does not allow the seller to call the customer. Many situations are easily resolved with a quick phone call. I understand not calling the buyer since Amazon wants their fees and is a great way to skip Amazon but when a problem arises we should be allowed to call the customer to help resolve the situation.

THIS WAS IN THE TERMS OF SERVICE YOU AGREED TO WHEN YOU ENTERED THE MARKETPLACE. You can contact the customer through email. You can contact customer service for assistance on steps to take. You can look through the forum and Seller University tools to figure out the best way to handle problems. Calling the customer is not a resource you need.

All in all, based on your issues I would say that the problem is not Amazon, although there are plenty of issues within Amazon. The problems are your expectations and basic business practices. You can either learn to adapt the challenges here in order to be successful, or get out of the game.