Please Help!

I am new to selling on Amazon and my account was deactivated shortly after I opened it.

I will try and explain how it was suspended and where I am now with my appeal. Any information or suggestions is greatly appreciated. Thank you in advance.

I never intended to sell in other regions. Somewhere while opening my account I selected Europe and Japan. My mistake and I need to make it right.

The following sequence is the before and after events of my suspension.

• Created seller account with intention of selling in USA, Mexico, and Canada only.

• Opened account before securing a product to familiarize myself with platform.

• Many emails received after opening account.

1. Amazon Merchant Notifications Welcome to Selling on Amazo 1/15/2020

2. Amazon.com Welcome to Fulfillment by Amazon 1/15/2020

3. Amazon Services Balance paid on your Amazon seller account 1/15/2020

4. seller-performance@amazon.co.uk Your Amazon seller account is under review 1/17/2020
   Hello,

For your security, we have suspended your Amazon seller account. During our review, you will not be able to sell on Amazon. Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

Why is this happening?

We need additional documentation to verify your identity. If you currently sell on Amazon , we need to verify a change to your payment methods. If you did not make this change, contact Seller Support.

How do I reactivate my account?

To sell on Amazon, we need to verify your identity, business information, or both. You can confirm that you would like to begin the verification process in the following way:

– Click the “Appeal” button next to this e-mail on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html)

We’re here to help

5. Amazon.ca Your Amazon.ca selling privileges have been removed 1/17/2020
Hello,

We found that your account is related to an account that may not be used to sell on our site. As a result, you may no longer sell on Amazon.ca.

We removed your listings from our site. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.ca.

If you want to appeal this decision, click the Appeal button next to this email on the Performance Notifications page in Seller Central.

Regards,

Seller Performance Team
https://www.amazon.ca

6. Amazon.com Your Amazon.com selling privileges have been removed 1/17/2020
Hello,

We found that your account is related to an account that may not be used to sell on our site. As a result, you may no longer sell on Amazon.com.

We removed your listings from our site. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

If you want to appeal this decision, click the Appeal button next to this email on the Performance Notifications page in Seller Central.

Regards,

Seller Performance Team

7. First appeal NA account.

Submission 1

January 17, 2020 11:03 AM MST

Has your account been deactivated in error?
I do not know how my account can be related to another account. I have
never sold anything on Amazon before. I am a first time seller and have not
even listed a product yet. I am willing to do what is necessary to continue
good standing with Amazon. Do I need to provide additional documents?

8. Amazon Your Amazon.com Seller Account 1/19/2020
Hello,

Your Amazon.com Seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. We found that your account is related to another account that may not be used to sell on the site. As a result, you may no longer sell on Amazon.com through this account. Due to the nature of our business, we do not provide details on our investigation methods.

Has your account been deactivated in error?

If you believe there has been an error, please submit an explanation detailing why your account should be reinstated by following this link https://sellercentral.amazon.com/cu/contact-us.

What happens if my account is not reactivated?

You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.com to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account.

Sent Amazon.Uk additional requested documents 1/19/2020
2nd Appeal NA account.
January 21, 2020 9:43 AM MST
Additional information
We have recently moved to this new address and I changed my credit card at
the beginning as to have a separate account not to be confused with person
family shared account with wife. Please explain why I was shut down before
I even started anything.

I know rookie mistake. Going in wrong direction. Wasted appeal.

9. Amazon Your Amazon account 1/25/2020
Hello,

We are still reviewing your account. We will send you an email when we finish the review.

You can view your account performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

– iOS App (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8)

– Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB)
Sincerely,

Seller Performance Team

10. Amazon Seller Central Notifications Action required to complete verification 1/26/2020
Hello,

We were unable to complete the ownership verification of one of your deposit methods on your Amazon Seller account.

Please log in to your Seller Central account to take the next action to complete your deposit method verification.

Sincerely,
The Amazon Payments team

Amazon Payments Europe S.C.A. (société en commandite par actions), partnership limited by shares, is a company registered in Luxembourg, Registration Number (RCS Luxembourg) B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe S.C.A. is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10). Amazon Payments is a trading name of Amazon Payments

11 Amazon.co.jp ケースが作成されました：2041656293 1/26/2020 Japan

Thank you for contacting Amazon Technical Support.

We have created a case for this inquiry. A technical support representative will contact you shortly.

Technical Support manages inquiries using “cases” created for each inquiries.
If you have any questions about this case in the future, please contact us via the dedicated link below.

http://sellercentral-japan.amazon.com/contact?2041656293

12. Amazon Services Amazon.co.jp 銀行口座更新のお知らせ 1/31/2020
We will inform you from Amazon.co.jp.

We have updated your bank account information for your seller account. In the future, the seller’s sales will be transferred to the newly registered bank account. Please note that these changes do not apply to the transfer process that was started before the update.

Note: For security reasons, the updated bank account information will take up to 3 days for the changed information to take effect. Please note that the transfer will not begin until 3 days have passed since the bank account information was updated on the seller account.

You can update your bank account information at any time from the “Account for seller” on the “Settings” tab of your seller account. For details, please see the help page for sellers.

13. Amazon Seller Central Notifications(Do Not Reply) Know Your Customer (KYC) verification process support 1/31/2020

Dear Seller

Greetings from Amazon,

To sell on [Amazon.co.uk], you must complete an account verification process. You must complete this verification before reaching €15,000 (or GBP equivalent) in disbursements, or your account will be suspended.

A dedicated team of associates are available to help you with this. If you wish to avail of this assistance, please follow the steps below:

1. Click on this link: https://sellercentral-europe.amazon.com/cu/contact-us?ref_=ag_contactus_shel_xx
2. Click on the “Selling on Amazon” option
3. On the right side of the screen, click on ‘My issue isn’t listed here: contact support’
4. The left side of the screen should now activate, please click on ‘Your Account’
5. Click on ‘Account Verification’ and choose the contact option that best reflects your issue.

Once your case is created, you will receive prompt communication via phone or email in order to ensure you receive the support required to resolve your query.

For more information on what is required to sell on Amazon, refer https://sellercentral.amazon.co.uk/gp/help/help.html/ref=ag_201200780_cont_521?ie=UTF8&itemID=201200780&language=en_GB.

We look forward to speaking with you.

Amazon Payments
2/10 3rd Appeal. Still thinking it was something else.
Dear Amazon Seller Performance,

I recognize and understand the mistakes I made to bring us to this point.

These are my mistakes:

I started to create my seller account 1/14/2020 and had to stop as I needed additional information and documents. The next day 1/15/2020 I logged into my buyer account and clicked “Sell” I continued registering with what I thought was my existing seller account. Two days after completion I was notified my account was linked to a different account that may not be used to sell on this site. I believe I could have two accounts: one started but not completed and one completed but deactivated. This was Not intentional and was a misunderstanding.

14. Amazon Your Amazon.com selling privileges have been removed 2/11/2020

Hello Kevin Robins/Middle Fork,

Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This decision was made after reviewing both your account and the information provided.

What happens if my account is not reactivated?

You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.com to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account.

We may not respond to further emails about this issue.
Sincerely,

Seller Performance Team

2/17 My Europe and Japan accounts downgraded to individual from professional. Both still under suspension.

15. Amazon Amazon.co.jpからの重要なお知らせ 2/25/2020

Middle Fork Thank you for using Amazon.co.jp. After reviewing your submission, we have reopened your account and will contact you. You can check the performance of your account at https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap. Alternatively, you can check it on your iOS or Android device by selecting Account Health from the home screen of the Amazon Selling App. The Account Health Dashboard shows you how well your account is performing against the performance metrics and policies needed to sell to Amazon. -iOS app (https://itunes.apple.com/jp/app/amazon-seller/id794141485?mt=8) -Android app (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=ja_jp) Account Specialist Amazon.co.jp http://www.amazon.co.jp/marketplace

16. 4th Appeal. I know big mistake. At this point I had requested to close EU and JP accounts. Not showing on widget or any drop downs. Assumed cancelled.I thought I was clear to go.
Bank statement with credit card on file showing current address
Driver’s License with current address
Utility bill with current address
Social security card
U.K. and Japan accounts closed so no linked accounts.

Attached
2020-02-18_ bnkstmjpg1.jpg
2020-02-18_ bnkstmjpg2.jpg
Dlb.pdf
dlf.pdf
idpwr2jpg.jpg
idpwr3jpg.jpg
idpwrjpg.jpg
ssfjp.jpg
ssbjp.jpg

16. seller-verification@amazon.co.uk Your information is verified – Start selling on Amazon now 2/26/2020
Dear Seller,

Good news! Your Selling on Amazon payment account has been activated.

We will get in touch with you if we need more information.

For any assistance relating to Selling on Amazon or other Amazon services, you can search our help pages or contact Seller Support:

https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html.

Happy Selling!
Amazon Payments

Please note: This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this email.

17. 5th Appeal. Regional accounts in good standing and PofA submitted.
March 2, 2020 11:13 AM MST
Additional information
Dear Amazon Seller Performance Team,

Thank you for providing me the opportunity to submit additional information to appeal my seller account’s deactivation due to the account being “related to an account that may not be used to sell on” Amazon.

I believe the related account to be my EU and JP regional accounts Middle Fork.

I understand that Amazon takes the security of their sellers and customers very seriously and I would like to share with you what lead to my seller accounts being deactivated.

Please let me restate what happened:

• Opened a new seller account in North American region, 01/15/2020

• While opening North America account selected Europe and Japan markets unknowingly.

• Immediately received many FBA welcome emails from overseas regions and marketplaces. Intentions were not to sell overseas. Ultimately, emails stopped after all accounts deactivated, 01/17/2020.

Steps I have taken to attempt reactivation:

• Submitted documents for the EU and Japan region accounts as requested by Seller Performance. 2/24/2020

• Europe and Japan accounts reactivated and in good standing. 2/25/2020

I believe that when I inadvertently opened the accounts in the other regions, they were not correctly linked to my original account, causing all accounts to be deactivated.

I believe this information sufficiently addresses the issues with my deactivation and I hope that I will be able to continue selling on Amazon.

Sincerely,

I never intended to sell Europe or Japan. Ironically this is the only place I can sell at this time. I do feel that if I had never inadvertently opened those account I would be well on my way to selling. Is there anything else I can do?

I have now unfortunately sent 5 appeals. My regional accounts are good. I do not have any related accounts that may not sell on this site. My challenge now is to have my account reviewed by a team member and NA account to recognize the regional account are no longer suspended. Do you think at this point I am just considered spam and have a slim chance of another review? Do I wait it out with my 5th appeal and stop with any more appeals or emails?

Thanks again for any help or suggestions,
K