Due to an increase in customer complaints related to melted products, we will implement a new meltable product shipping policy on September 21, 2022 for meltable seller-fulfilled products.
The meltable product shipping policy is designed to protect the customer experience by ensuring heat-sensitive products (including but not limited to chocolate, gummies, and select jelly- and wax-based products) are received in a satisfactory condition.
When this policy goes into effect, if you receive multiple melted product complaints, we may remove your offer and suspend or deactivate your Amazon selling account (and any related accounts).
Amazon products must maintain quality standards when exposed to high temperatures (75 to 155°F) to protect product integrity during storage and shipping.
To see a list of meltable ASINs, download the Meltable ASINs (Excel).
For more information, see Changes to program policies.