New contact buyer on bad review button


I haven’t seen any posts on this and was amazed to find this feature.
I think it is a brand owner feature but awesome none the less

We can now contact people who leave bad reviews! Not only that, they are no longer anonymous so i think it will help curtail fake review bombing.

This was the amazon message

We listened to your feedback!

We’ve been tracking feedback from brands related to the Customer Reviews experience. We heard that you love having a way to see all your reviews in one place and that it is nice to be able to filter by star rating and time period. You also shared your frustrations over not being able to directly engage with your customers who left critical reviews.

We’re now offering a brand-only benefit that allows you to reach out to buyers who purchased your branded product directly from you, who left critical (1-3 star reviews) via templated emails that allow you to communicate with buyers via buyer-seller messaging.

We believe this will build brand trust and help establish stronger relationships between you and your customers.

kinda cool


Saw this a day or two ago. agree with you, score 1 for the sellers…finally


This is great!!!


Why would this be brand owner only? Amazon makes no money off of brands specifically so there is literally no reason to roll out stuff like this that isn’t specifically related to branding for only brand owners unless they are just trying to hurt small sellers. I am working on becoming a registered brand owner of course for the listing protection, but I have not idea why they are tying even more stuff to it.


You can not contact them if they have opted out of seller spam, as the majority of buyers have.


This isn’t going to help the review manipulation. Bad actors will always be a step or three ahead of the police patrol.


It will help some. Of course the bad actors will likely continue doing what they are, but by giving honest sellers the opportunity to contact negative reviewers it will at least level the playing field a little.

closed #8

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.