I haven’t seen any posts on this and was amazed to find this feature.
I think it is a brand owner feature but awesome none the less
We can now contact people who leave bad reviews! Not only that, they are no longer anonymous so i think it will help curtail fake review bombing.
This was the amazon message
We listened to your feedback!
We’ve been tracking feedback from brands related to the Customer Reviews experience. We heard that you love having a way to see all your reviews in one place and that it is nice to be able to filter by star rating and time period. You also shared your frustrations over not being able to directly engage with your customers who left critical reviews.
We’re now offering a brand-only benefit that allows you to reach out to buyers who purchased your branded product directly from you, who left critical (1-3 star reviews) via templated emails that allow you to communicate with buyers via buyer-seller messaging.
We believe this will build brand trust and help establish stronger relationships between you and your customers.