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News_Amazon

More visibility into policy violations that could affect your account health

We are continuously improving the Account Health experience by making it easier for you to view and address all policy violations and defects affecting your account health in one place. This year, we’ve added Suspected Intellectual Property Violations, Restricted Products Policy Violations, and Customer Product Reviews Policy Violations to the Account Health experience. In the past, we communicated these issues elsewhere in Seller Central, in your Performance Notifications inbox, or via email. Please take a moment to view your Account Health and address violations and defects in a timely manner.

Visit your Account Health page

4.9K views
37 replies
Tags:News and Announcements
00
Reply
user profile
News_Amazon

More visibility into policy violations that could affect your account health

We are continuously improving the Account Health experience by making it easier for you to view and address all policy violations and defects affecting your account health in one place. This year, we’ve added Suspected Intellectual Property Violations, Restricted Products Policy Violations, and Customer Product Reviews Policy Violations to the Account Health experience. In the past, we communicated these issues elsewhere in Seller Central, in your Performance Notifications inbox, or via email. Please take a moment to view your Account Health and address violations and defects in a timely manner.

Visit your Account Health page

4.9K views
37 replies
Tags:News and Announcements
00
Reply
37 replies
user profile
Seller_bWU6w5XvXmIfs
In reply to: News_Amazon's post

This is really useful as the sellers are now able to address any issues proactively, without being suspended out of blue and have a detailed record of all Policy Violations and Product Complaints.

However, it would be good if all complaints which were already addressed and successfully appealed completely disappeared from the main “Account Health” page. Mine is showing a red warning triangle and an exclamation mark for all past complaints.

240
user profile
Seller_VWSJO5RpsXV0G
In reply to: News_Amazon's post

TO help us sellers pay more attention tot he recent critical issues that requires immediate attention and action, it would be best if you can remove the error warning triangles eon the successfully appealed past ones. so we don’t get used to that triangle warning and ignore it by mistake once. your cooperation is greatly appreciated.

60
user profile
Seller_2cosGaI3Iit2o
In reply to: News_Amazon's post

these violations occur out of the blue there is no way to prevent them. how exactly do you prevent suspected violation if the item is not reviewed by the original rights holder and btw the item is then deleted (dog page) so no evidence of any crime just some random bot that doesn’t have the rights to the intellectual property. This is a kin to a random reporting you for fun.

250
user profile
Seller_Yx6E4kMMemNk6
In reply to: News_Amazon's post

Violations of products that are not in stock & have not sold for over 2 years? How is that a violation

170
user profile
Seller_TDUBmq5zVK0Ah
In reply to: News_Amazon's post

statute of limitations for ip infringement civil suits is three years in most cases. So since Amazon would have zero liability for IP infringement before 2016, and therefore should not apply violations for products sold before 5/1/2016.

Source 17 U.S.C. §507

40
user profile
Seller_EVkdMK6AvzRoT
In reply to: News_Amazon's post

We have a persistent problem, where when we have complaints removed through the correct process we still have them showing up and blocked.

20
user profile
Seller_E3QY0f3KzHzFI
In reply to: News_Amazon's post

I find that most “copyright infringement” complaints are from brands who don’t want other people selling their products on Amazon. It is unlawful to make a false accusation of copyright infringement, but Amazon doesn’t seem to be concerned with that aspect of the law. Why?

70
user profile
Seller_mszDw8WibTxqb
In reply to: News_Amazon's post

I had 7 policy violations for the same branded item less then a month ago, just a different size or color or name. Within a week i was notified my account was going to be suspended, i answered/appealed with the manufacturer invoices as the proof they weren’t counterfeit as the complaint stated. Account got suspended anyway so i appealed once again with the invoices and even further with an action plan and deleted listing and removed ALL of the items regardless of if they were listed. Have received two of the same denial responses saying its not enough, need greater detail. I was already VERY THOROUGH. I can’t speak to anyone, and the contact us link is deactivated and even case logs are just reporting transferred or closed without any contact back. They aren’t even answering a case I opened for help with a charge back claim that appeared and then disappeared without my reply info.

I am at a loss what to do to get my account reinstated and get more of a response from seller support.

20
user profile
Seller_0y5AN5tyn4EUB
In reply to: News_Amazon's post

I think that I received 6 different policy warnings for “copyright infringement” on a legitimate Mercury released CD where, in a period of over 10 years had 20 reviews at Amazon along with several pages related to the release on Google.

I suggested that Seller Performance start investigating whomever was making invalid complaints since all my cases were successfully appealed although two are still showing in my Performance Health. Never heard back from anyone on this one.

You can find the reviews here - listing no longer available at Amazon:

https://www.amazon.com/The-Texas-Campfire-Tapes/dp/B0000246M7

And this is the Google Search page for the same release that a copyright infringement was reported - 6 times.

Moderator edit: SEAmod removed off site URL

00
user profile
Seller_bqpzCm187jxzd
In reply to: News_Amazon's post

on Apr 24, 2019

i have one count of suspected infringement of which i wrote in with the respective documentation and even deleted the item as well

Till date almost 1 month later. I received no response from amazon. I have done everything required. But no response. Amazon please respond

10
user profile
News_Amazon

More visibility into policy violations that could affect your account health

We are continuously improving the Account Health experience by making it easier for you to view and address all policy violations and defects affecting your account health in one place. This year, we’ve added Suspected Intellectual Property Violations, Restricted Products Policy Violations, and Customer Product Reviews Policy Violations to the Account Health experience. In the past, we communicated these issues elsewhere in Seller Central, in your Performance Notifications inbox, or via email. Please take a moment to view your Account Health and address violations and defects in a timely manner.

Visit your Account Health page

4.9K views
37 replies
Tags:News and Announcements
00
Reply
user profile
News_Amazon

More visibility into policy violations that could affect your account health

We are continuously improving the Account Health experience by making it easier for you to view and address all policy violations and defects affecting your account health in one place. This year, we’ve added Suspected Intellectual Property Violations, Restricted Products Policy Violations, and Customer Product Reviews Policy Violations to the Account Health experience. In the past, we communicated these issues elsewhere in Seller Central, in your Performance Notifications inbox, or via email. Please take a moment to view your Account Health and address violations and defects in a timely manner.

Visit your Account Health page

4.9K views
37 replies
Tags:News and Announcements
00
Reply
user profile

More visibility into policy violations that could affect your account health

by News_Amazon

We are continuously improving the Account Health experience by making it easier for you to view and address all policy violations and defects affecting your account health in one place. This year, we’ve added Suspected Intellectual Property Violations, Restricted Products Policy Violations, and Customer Product Reviews Policy Violations to the Account Health experience. In the past, we communicated these issues elsewhere in Seller Central, in your Performance Notifications inbox, or via email. Please take a moment to view your Account Health and address violations and defects in a timely manner.

Visit your Account Health page

Tags:News and Announcements
00
4.9K views
37 replies
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37 replies
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user profile
Seller_bWU6w5XvXmIfs
In reply to: News_Amazon's post

This is really useful as the sellers are now able to address any issues proactively, without being suspended out of blue and have a detailed record of all Policy Violations and Product Complaints.

However, it would be good if all complaints which were already addressed and successfully appealed completely disappeared from the main “Account Health” page. Mine is showing a red warning triangle and an exclamation mark for all past complaints.

240
user profile
Seller_VWSJO5RpsXV0G
In reply to: News_Amazon's post

TO help us sellers pay more attention tot he recent critical issues that requires immediate attention and action, it would be best if you can remove the error warning triangles eon the successfully appealed past ones. so we don’t get used to that triangle warning and ignore it by mistake once. your cooperation is greatly appreciated.

60
user profile
Seller_2cosGaI3Iit2o
In reply to: News_Amazon's post

these violations occur out of the blue there is no way to prevent them. how exactly do you prevent suspected violation if the item is not reviewed by the original rights holder and btw the item is then deleted (dog page) so no evidence of any crime just some random bot that doesn’t have the rights to the intellectual property. This is a kin to a random reporting you for fun.

250
user profile
Seller_Yx6E4kMMemNk6
In reply to: News_Amazon's post

Violations of products that are not in stock & have not sold for over 2 years? How is that a violation

170
user profile
Seller_TDUBmq5zVK0Ah
In reply to: News_Amazon's post

statute of limitations for ip infringement civil suits is three years in most cases. So since Amazon would have zero liability for IP infringement before 2016, and therefore should not apply violations for products sold before 5/1/2016.

Source 17 U.S.C. §507

40
user profile
Seller_EVkdMK6AvzRoT
In reply to: News_Amazon's post

We have a persistent problem, where when we have complaints removed through the correct process we still have them showing up and blocked.

20
user profile
Seller_E3QY0f3KzHzFI
In reply to: News_Amazon's post

I find that most “copyright infringement” complaints are from brands who don’t want other people selling their products on Amazon. It is unlawful to make a false accusation of copyright infringement, but Amazon doesn’t seem to be concerned with that aspect of the law. Why?

70
user profile
Seller_mszDw8WibTxqb
In reply to: News_Amazon's post

I had 7 policy violations for the same branded item less then a month ago, just a different size or color or name. Within a week i was notified my account was going to be suspended, i answered/appealed with the manufacturer invoices as the proof they weren’t counterfeit as the complaint stated. Account got suspended anyway so i appealed once again with the invoices and even further with an action plan and deleted listing and removed ALL of the items regardless of if they were listed. Have received two of the same denial responses saying its not enough, need greater detail. I was already VERY THOROUGH. I can’t speak to anyone, and the contact us link is deactivated and even case logs are just reporting transferred or closed without any contact back. They aren’t even answering a case I opened for help with a charge back claim that appeared and then disappeared without my reply info.

I am at a loss what to do to get my account reinstated and get more of a response from seller support.

20
user profile
Seller_0y5AN5tyn4EUB
In reply to: News_Amazon's post

I think that I received 6 different policy warnings for “copyright infringement” on a legitimate Mercury released CD where, in a period of over 10 years had 20 reviews at Amazon along with several pages related to the release on Google.

I suggested that Seller Performance start investigating whomever was making invalid complaints since all my cases were successfully appealed although two are still showing in my Performance Health. Never heard back from anyone on this one.

You can find the reviews here - listing no longer available at Amazon:

https://www.amazon.com/The-Texas-Campfire-Tapes/dp/B0000246M7

And this is the Google Search page for the same release that a copyright infringement was reported - 6 times.

Moderator edit: SEAmod removed off site URL

00
user profile
Seller_bqpzCm187jxzd
In reply to: News_Amazon's post

on Apr 24, 2019

i have one count of suspected infringement of which i wrote in with the respective documentation and even deleted the item as well

Till date almost 1 month later. I received no response from amazon. I have done everything required. But no response. Amazon please respond

10
user profile
Seller_bWU6w5XvXmIfs
In reply to: News_Amazon's post

This is really useful as the sellers are now able to address any issues proactively, without being suspended out of blue and have a detailed record of all Policy Violations and Product Complaints.

However, it would be good if all complaints which were already addressed and successfully appealed completely disappeared from the main “Account Health” page. Mine is showing a red warning triangle and an exclamation mark for all past complaints.

240
user profile
Seller_bWU6w5XvXmIfs
In reply to: News_Amazon's post

This is really useful as the sellers are now able to address any issues proactively, without being suspended out of blue and have a detailed record of all Policy Violations and Product Complaints.

However, it would be good if all complaints which were already addressed and successfully appealed completely disappeared from the main “Account Health” page. Mine is showing a red warning triangle and an exclamation mark for all past complaints.

240
Reply
user profile
Seller_VWSJO5RpsXV0G
In reply to: News_Amazon's post

TO help us sellers pay more attention tot he recent critical issues that requires immediate attention and action, it would be best if you can remove the error warning triangles eon the successfully appealed past ones. so we don’t get used to that triangle warning and ignore it by mistake once. your cooperation is greatly appreciated.

60
user profile
Seller_VWSJO5RpsXV0G
In reply to: News_Amazon's post

TO help us sellers pay more attention tot he recent critical issues that requires immediate attention and action, it would be best if you can remove the error warning triangles eon the successfully appealed past ones. so we don’t get used to that triangle warning and ignore it by mistake once. your cooperation is greatly appreciated.

60
Reply
user profile
Seller_2cosGaI3Iit2o
In reply to: News_Amazon's post

these violations occur out of the blue there is no way to prevent them. how exactly do you prevent suspected violation if the item is not reviewed by the original rights holder and btw the item is then deleted (dog page) so no evidence of any crime just some random bot that doesn’t have the rights to the intellectual property. This is a kin to a random reporting you for fun.

250
user profile
Seller_2cosGaI3Iit2o
In reply to: News_Amazon's post

these violations occur out of the blue there is no way to prevent them. how exactly do you prevent suspected violation if the item is not reviewed by the original rights holder and btw the item is then deleted (dog page) so no evidence of any crime just some random bot that doesn’t have the rights to the intellectual property. This is a kin to a random reporting you for fun.

250
Reply
user profile
Seller_Yx6E4kMMemNk6
In reply to: News_Amazon's post

Violations of products that are not in stock & have not sold for over 2 years? How is that a violation

170
user profile
Seller_Yx6E4kMMemNk6
In reply to: News_Amazon's post

Violations of products that are not in stock & have not sold for over 2 years? How is that a violation

170
Reply
user profile
Seller_TDUBmq5zVK0Ah
In reply to: News_Amazon's post

statute of limitations for ip infringement civil suits is three years in most cases. So since Amazon would have zero liability for IP infringement before 2016, and therefore should not apply violations for products sold before 5/1/2016.

Source 17 U.S.C. §507

40
user profile
Seller_TDUBmq5zVK0Ah
In reply to: News_Amazon's post

statute of limitations for ip infringement civil suits is three years in most cases. So since Amazon would have zero liability for IP infringement before 2016, and therefore should not apply violations for products sold before 5/1/2016.

Source 17 U.S.C. §507

40
Reply
user profile
Seller_EVkdMK6AvzRoT
In reply to: News_Amazon's post

We have a persistent problem, where when we have complaints removed through the correct process we still have them showing up and blocked.

20
user profile
Seller_EVkdMK6AvzRoT
In reply to: News_Amazon's post

We have a persistent problem, where when we have complaints removed through the correct process we still have them showing up and blocked.

20
Reply
user profile
Seller_E3QY0f3KzHzFI
In reply to: News_Amazon's post

I find that most “copyright infringement” complaints are from brands who don’t want other people selling their products on Amazon. It is unlawful to make a false accusation of copyright infringement, but Amazon doesn’t seem to be concerned with that aspect of the law. Why?

70
user profile
Seller_E3QY0f3KzHzFI
In reply to: News_Amazon's post

I find that most “copyright infringement” complaints are from brands who don’t want other people selling their products on Amazon. It is unlawful to make a false accusation of copyright infringement, but Amazon doesn’t seem to be concerned with that aspect of the law. Why?

70
Reply
user profile
Seller_mszDw8WibTxqb
In reply to: News_Amazon's post

I had 7 policy violations for the same branded item less then a month ago, just a different size or color or name. Within a week i was notified my account was going to be suspended, i answered/appealed with the manufacturer invoices as the proof they weren’t counterfeit as the complaint stated. Account got suspended anyway so i appealed once again with the invoices and even further with an action plan and deleted listing and removed ALL of the items regardless of if they were listed. Have received two of the same denial responses saying its not enough, need greater detail. I was already VERY THOROUGH. I can’t speak to anyone, and the contact us link is deactivated and even case logs are just reporting transferred or closed without any contact back. They aren’t even answering a case I opened for help with a charge back claim that appeared and then disappeared without my reply info.

I am at a loss what to do to get my account reinstated and get more of a response from seller support.

20
user profile
Seller_mszDw8WibTxqb
In reply to: News_Amazon's post

I had 7 policy violations for the same branded item less then a month ago, just a different size or color or name. Within a week i was notified my account was going to be suspended, i answered/appealed with the manufacturer invoices as the proof they weren’t counterfeit as the complaint stated. Account got suspended anyway so i appealed once again with the invoices and even further with an action plan and deleted listing and removed ALL of the items regardless of if they were listed. Have received two of the same denial responses saying its not enough, need greater detail. I was already VERY THOROUGH. I can’t speak to anyone, and the contact us link is deactivated and even case logs are just reporting transferred or closed without any contact back. They aren’t even answering a case I opened for help with a charge back claim that appeared and then disappeared without my reply info.

I am at a loss what to do to get my account reinstated and get more of a response from seller support.

20
Reply
user profile
Seller_0y5AN5tyn4EUB
In reply to: News_Amazon's post

I think that I received 6 different policy warnings for “copyright infringement” on a legitimate Mercury released CD where, in a period of over 10 years had 20 reviews at Amazon along with several pages related to the release on Google.

I suggested that Seller Performance start investigating whomever was making invalid complaints since all my cases were successfully appealed although two are still showing in my Performance Health. Never heard back from anyone on this one.

You can find the reviews here - listing no longer available at Amazon:

https://www.amazon.com/The-Texas-Campfire-Tapes/dp/B0000246M7

And this is the Google Search page for the same release that a copyright infringement was reported - 6 times.

Moderator edit: SEAmod removed off site URL

00
user profile
Seller_0y5AN5tyn4EUB
In reply to: News_Amazon's post

I think that I received 6 different policy warnings for “copyright infringement” on a legitimate Mercury released CD where, in a period of over 10 years had 20 reviews at Amazon along with several pages related to the release on Google.

I suggested that Seller Performance start investigating whomever was making invalid complaints since all my cases were successfully appealed although two are still showing in my Performance Health. Never heard back from anyone on this one.

You can find the reviews here - listing no longer available at Amazon:

https://www.amazon.com/The-Texas-Campfire-Tapes/dp/B0000246M7

And this is the Google Search page for the same release that a copyright infringement was reported - 6 times.

Moderator edit: SEAmod removed off site URL

00
Reply
user profile
Seller_bqpzCm187jxzd
In reply to: News_Amazon's post

on Apr 24, 2019

i have one count of suspected infringement of which i wrote in with the respective documentation and even deleted the item as well

Till date almost 1 month later. I received no response from amazon. I have done everything required. But no response. Amazon please respond

10
user profile
Seller_bqpzCm187jxzd
In reply to: News_Amazon's post

on Apr 24, 2019

i have one count of suspected infringement of which i wrote in with the respective documentation and even deleted the item as well

Till date almost 1 month later. I received no response from amazon. I have done everything required. But no response. Amazon please respond

10
Reply

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