Long Island Man Shocked By Amazon’s Response After He Found Undelivered Packages On Side Of Road
HUNTINGTON, N.Y. (CBSNewYork) — A driver on Long Island who found undelivered Amazon packages left on the side of a road was hoping to get them to their rightful owners.
But, Kevin Harrington told CBS2’s Carolyn Gusoff he was shocked by what Amazon told him to do.
Harrington, a landscaper, made the strange discovery in Huntington on Feb. 22.
“It’s 20 odd undelivered Amazon Prime packages. So, I try to do the right thing and I put it in my car. I take it to the 2nd [police] precinct,” he said.
Harrington said Suffolk Police advised him to contact Amazon. He did, and was surprised by the company’s response.
Amazon would not pick them up, and told Harrington to “dispose of the packages as you see fit.”
“They basically told me to keep the stuff, and I just thought that that was an outrage. It’s not my stuff to keep,” said Harrington.
Harrington said it posed a moral dilemma. He wasn’t comfortable opening what other people were waiting for.
“Somebody ordered masks. They’re waiting for it. I opened three packages and by the time I got to the third package, I didn’t want to open any more. It’s not my stuff, man,” he said.
The public weighed in with hundreds of comments on social media.
“Why isn’t Amazon concerned the packages were not delivered?” one user wrote.
“Donate them, Amazon will replace them,” another wrote.
“Drop them off yourself to people’s houses,” said another user.
“It’s not my job to return them. I’m not the Amazon guy,” Harrington said.
One package was addressed to Gail Pinnella, who sees privacy issues with Amazon’s directions.
Amazon replaced her order. But the original, which was left on the side of a road, was marked as delivered.
CBS2 reached out to Amazon, which said it’s investigating and customer service teams are in the process of retrieving the packages.
An Amazon spokesperson sent the following statement to CBS2:
We have high standards for delivery service partners and expect every package to be handled with care. We’ve notified the right teams internally and will work with the customer(s) directly on matters related to their package delivery.
The U.S. Postal Service confirmed the packages that were dumped were not theirs.
“If you’re going to get into this business, act like the post office. The post office would have had postal police here by now investigating this,” said Harrington.
Suffolk Police are investigating. On Friday afternoon, Harrington was directed to return the packages to the precinct.
Harrington also pointed out opening someone else’s mail is a crime, and wondered why no one seemed to care about the privacy of the packages until now.
90 replies
Seller_ZDGgATBGegBqy
I had the same thing happen to me about five years back. Amazon printed two copies of the label, attached them to my box, and to the box that was presumably in line behind mine.
USPS delivered both: two boxes, one tracking number.
I called Amazon, CS rep told me to keep them. I declined. Rep said they didn’t care, goodbye.
Rep was borderline rude in his hurry to hang up on me.
I looked for a packing slip, found none. I donated to a charity.
Seller_XUIA3DIEJQUQK
And really it should say: amazon didn’t pay for any of that, 3rd party sellers fronted the bill. Unless they bought shipping on amazon of course 
Seller_VPTojhikJPGtl
Not shocked by Amazon’s call center’s response at all…
Seller_8heIxAf1mLwgp
If the property owner is identified the law requires the finder to return it. A shipping label or invoice would be evidence of ownership so you don’t have a right to keep that stuff unless the owner doesn’ claim it within a specified time.
Seller_0O69KFvrK41OD
doesn’t apply here, if USPS wasn’t involved.
I had a return years ago where the CS opened a return for the wrong item for the customer. The customer bought a $150 stethoscope from Amazon and a $2.50 id tag from us.
The customer returned the stethoscope to us with the packing label from the stethoscope.
We tried to call the customer and only got an answering machine (this was before amazon started censoring the customer phone numbers).
We called customer support and as we were not the customer they were unable to help us even though we had the order number. We just wanted them to forward a return label and we would ship it for the customer.
We called seller support and they told us we had to refund the customer 50% as they returned something. I told them we would gladly refund the customer $1.25 and keep the $150 stethoscope. The SS rep started stuttering. (again before automatic refunds).
2 Days later the customer called very greatful at our attempts. We had to walk him through how to get a return label for the correct order and how to e-mail it to us. We then returned his stethoscope for him.
SOB didn’t even leave us a positive feedback.
Seller_wsUmkha820qAo
What is not being addressed is how many of those were sent by third party sellers who will then have to eat the cost of the product and the shipping once the customer says they didn’t receive their item.
Seller_clloniM4qwCR3
He overcomplicated the situation by going to the police, Amazon, and the media. Why not just drop the packages off at the carrier that lost them? Presumably UPS or FedEx, since the USPS said it wasn’t them.
Seller_nstkdGWZl0SW0
If a package of face masks is found on the side of the road, they cannot be sold or delivered to customers. It is bad enough people put them on without any regard to how they are properly used.
Whomever marked them as delivered has a criminal problem on their hands.
I do not see much of a story here.
Seller_jcx9zKHIbPR63
Guy sounds like he wanted to get on TV. Amazon is not geared to deal with his packages, and told him to keep it. That wasn’t enough, he had to prove to the world he was a hero as loudly as he could. Loser alert!
Long Island Man Shocked By Amazon’s Response After He Found Undelivered Packages On Side Of Road
HUNTINGTON, N.Y. (CBSNewYork) — A driver on Long Island who found undelivered Amazon packages left on the side of a road was hoping to get them to their rightful owners.
But, Kevin Harrington told CBS2’s Carolyn Gusoff he was shocked by what Amazon told him to do.
Harrington, a landscaper, made the strange discovery in Huntington on Feb. 22.
“It’s 20 odd undelivered Amazon Prime packages. So, I try to do the right thing and I put it in my car. I take it to the 2nd [police] precinct,” he said.
Harrington said Suffolk Police advised him to contact Amazon. He did, and was surprised by the company’s response.
Amazon would not pick them up, and told Harrington to “dispose of the packages as you see fit.”
“They basically told me to keep the stuff, and I just thought that that was an outrage. It’s not my stuff to keep,” said Harrington.
Harrington said it posed a moral dilemma. He wasn’t comfortable opening what other people were waiting for.
“Somebody ordered masks. They’re waiting for it. I opened three packages and by the time I got to the third package, I didn’t want to open any more. It’s not my stuff, man,” he said.
The public weighed in with hundreds of comments on social media.
“Why isn’t Amazon concerned the packages were not delivered?” one user wrote.
“Donate them, Amazon will replace them,” another wrote.
“Drop them off yourself to people’s houses,” said another user.
“It’s not my job to return them. I’m not the Amazon guy,” Harrington said.
One package was addressed to Gail Pinnella, who sees privacy issues with Amazon’s directions.
Amazon replaced her order. But the original, which was left on the side of a road, was marked as delivered.
CBS2 reached out to Amazon, which said it’s investigating and customer service teams are in the process of retrieving the packages.
An Amazon spokesperson sent the following statement to CBS2:
We have high standards for delivery service partners and expect every package to be handled with care. We’ve notified the right teams internally and will work with the customer(s) directly on matters related to their package delivery.
The U.S. Postal Service confirmed the packages that were dumped were not theirs.
“If you’re going to get into this business, act like the post office. The post office would have had postal police here by now investigating this,” said Harrington.
Suffolk Police are investigating. On Friday afternoon, Harrington was directed to return the packages to the precinct.
Harrington also pointed out opening someone else’s mail is a crime, and wondered why no one seemed to care about the privacy of the packages until now.
Long Island Man Shocked By Amazon’s Response After He Found Undelivered Packages On Side Of Road
HUNTINGTON, N.Y. (CBSNewYork) — A driver on Long Island who found undelivered Amazon packages left on the side of a road was hoping to get them to their rightful owners.
But, Kevin Harrington told CBS2’s Carolyn Gusoff he was shocked by what Amazon told him to do.
Harrington, a landscaper, made the strange discovery in Huntington on Feb. 22.
“It’s 20 odd undelivered Amazon Prime packages. So, I try to do the right thing and I put it in my car. I take it to the 2nd [police] precinct,” he said.
Harrington said Suffolk Police advised him to contact Amazon. He did, and was surprised by the company’s response.
Amazon would not pick them up, and told Harrington to “dispose of the packages as you see fit.”
“They basically told me to keep the stuff, and I just thought that that was an outrage. It’s not my stuff to keep,” said Harrington.
Harrington said it posed a moral dilemma. He wasn’t comfortable opening what other people were waiting for.
“Somebody ordered masks. They’re waiting for it. I opened three packages and by the time I got to the third package, I didn’t want to open any more. It’s not my stuff, man,” he said.
The public weighed in with hundreds of comments on social media.
“Why isn’t Amazon concerned the packages were not delivered?” one user wrote.
“Donate them, Amazon will replace them,” another wrote.
“Drop them off yourself to people’s houses,” said another user.
“It’s not my job to return them. I’m not the Amazon guy,” Harrington said.
One package was addressed to Gail Pinnella, who sees privacy issues with Amazon’s directions.
Amazon replaced her order. But the original, which was left on the side of a road, was marked as delivered.
CBS2 reached out to Amazon, which said it’s investigating and customer service teams are in the process of retrieving the packages.
An Amazon spokesperson sent the following statement to CBS2:
We have high standards for delivery service partners and expect every package to be handled with care. We’ve notified the right teams internally and will work with the customer(s) directly on matters related to their package delivery.
The U.S. Postal Service confirmed the packages that were dumped were not theirs.
“If you’re going to get into this business, act like the post office. The post office would have had postal police here by now investigating this,” said Harrington.
Suffolk Police are investigating. On Friday afternoon, Harrington was directed to return the packages to the precinct.
Harrington also pointed out opening someone else’s mail is a crime, and wondered why no one seemed to care about the privacy of the packages until now.
90 replies
90 replies
Seller_ZDGgATBGegBqy
I had the same thing happen to me about five years back. Amazon printed two copies of the label, attached them to my box, and to the box that was presumably in line behind mine.
USPS delivered both: two boxes, one tracking number.
I called Amazon, CS rep told me to keep them. I declined. Rep said they didn’t care, goodbye.
Rep was borderline rude in his hurry to hang up on me.
I looked for a packing slip, found none. I donated to a charity.
Seller_XUIA3DIEJQUQK
And really it should say: amazon didn’t pay for any of that, 3rd party sellers fronted the bill. Unless they bought shipping on amazon of course
Seller_VPTojhikJPGtl
Not shocked by Amazon’s call center’s response at all…
Seller_8heIxAf1mLwgp
If the property owner is identified the law requires the finder to return it. A shipping label or invoice would be evidence of ownership so you don’t have a right to keep that stuff unless the owner doesn’ claim it within a specified time.
Seller_0O69KFvrK41OD
doesn’t apply here, if USPS wasn’t involved.
I had a return years ago where the CS opened a return for the wrong item for the customer. The customer bought a $150 stethoscope from Amazon and a $2.50 id tag from us.
The customer returned the stethoscope to us with the packing label from the stethoscope.
We tried to call the customer and only got an answering machine (this was before amazon started censoring the customer phone numbers).
We called customer support and as we were not the customer they were unable to help us even though we had the order number. We just wanted them to forward a return label and we would ship it for the customer.
We called seller support and they told us we had to refund the customer 50% as they returned something. I told them we would gladly refund the customer $1.25 and keep the $150 stethoscope. The SS rep started stuttering. (again before automatic refunds).
2 Days later the customer called very greatful at our attempts. We had to walk him through how to get a return label for the correct order and how to e-mail it to us. We then returned his stethoscope for him.
SOB didn’t even leave us a positive feedback.
Seller_wsUmkha820qAo
What is not being addressed is how many of those were sent by third party sellers who will then have to eat the cost of the product and the shipping once the customer says they didn’t receive their item.
Seller_clloniM4qwCR3
He overcomplicated the situation by going to the police, Amazon, and the media. Why not just drop the packages off at the carrier that lost them? Presumably UPS or FedEx, since the USPS said it wasn’t them.
Seller_nstkdGWZl0SW0
If a package of face masks is found on the side of the road, they cannot be sold or delivered to customers. It is bad enough people put them on without any regard to how they are properly used.
Whomever marked them as delivered has a criminal problem on their hands.
I do not see much of a story here.
Seller_jcx9zKHIbPR63
Guy sounds like he wanted to get on TV. Amazon is not geared to deal with his packages, and told him to keep it. That wasn’t enough, he had to prove to the world he was a hero as loudly as he could. Loser alert!
Seller_ZDGgATBGegBqy
I had the same thing happen to me about five years back. Amazon printed two copies of the label, attached them to my box, and to the box that was presumably in line behind mine.
USPS delivered both: two boxes, one tracking number.
I called Amazon, CS rep told me to keep them. I declined. Rep said they didn’t care, goodbye.
Rep was borderline rude in his hurry to hang up on me.
I looked for a packing slip, found none. I donated to a charity.
Seller_ZDGgATBGegBqy
I had the same thing happen to me about five years back. Amazon printed two copies of the label, attached them to my box, and to the box that was presumably in line behind mine.
USPS delivered both: two boxes, one tracking number.
I called Amazon, CS rep told me to keep them. I declined. Rep said they didn’t care, goodbye.
Rep was borderline rude in his hurry to hang up on me.
I looked for a packing slip, found none. I donated to a charity.
Seller_XUIA3DIEJQUQK
And really it should say: amazon didn’t pay for any of that, 3rd party sellers fronted the bill. Unless they bought shipping on amazon of course
Seller_XUIA3DIEJQUQK
And really it should say: amazon didn’t pay for any of that, 3rd party sellers fronted the bill. Unless they bought shipping on amazon of course
Seller_VPTojhikJPGtl
Not shocked by Amazon’s call center’s response at all…
Seller_VPTojhikJPGtl
Not shocked by Amazon’s call center’s response at all…
Seller_8heIxAf1mLwgp
If the property owner is identified the law requires the finder to return it. A shipping label or invoice would be evidence of ownership so you don’t have a right to keep that stuff unless the owner doesn’ claim it within a specified time.
Seller_8heIxAf1mLwgp
If the property owner is identified the law requires the finder to return it. A shipping label or invoice would be evidence of ownership so you don’t have a right to keep that stuff unless the owner doesn’ claim it within a specified time.
Seller_0O69KFvrK41OD
doesn’t apply here, if USPS wasn’t involved.
I had a return years ago where the CS opened a return for the wrong item for the customer. The customer bought a $150 stethoscope from Amazon and a $2.50 id tag from us.
The customer returned the stethoscope to us with the packing label from the stethoscope.
We tried to call the customer and only got an answering machine (this was before amazon started censoring the customer phone numbers).
We called customer support and as we were not the customer they were unable to help us even though we had the order number. We just wanted them to forward a return label and we would ship it for the customer.
We called seller support and they told us we had to refund the customer 50% as they returned something. I told them we would gladly refund the customer $1.25 and keep the $150 stethoscope. The SS rep started stuttering. (again before automatic refunds).
2 Days later the customer called very greatful at our attempts. We had to walk him through how to get a return label for the correct order and how to e-mail it to us. We then returned his stethoscope for him.
SOB didn’t even leave us a positive feedback.
Seller_0O69KFvrK41OD
doesn’t apply here, if USPS wasn’t involved.
I had a return years ago where the CS opened a return for the wrong item for the customer. The customer bought a $150 stethoscope from Amazon and a $2.50 id tag from us.
The customer returned the stethoscope to us with the packing label from the stethoscope.
We tried to call the customer and only got an answering machine (this was before amazon started censoring the customer phone numbers).
We called customer support and as we were not the customer they were unable to help us even though we had the order number. We just wanted them to forward a return label and we would ship it for the customer.
We called seller support and they told us we had to refund the customer 50% as they returned something. I told them we would gladly refund the customer $1.25 and keep the $150 stethoscope. The SS rep started stuttering. (again before automatic refunds).
2 Days later the customer called very greatful at our attempts. We had to walk him through how to get a return label for the correct order and how to e-mail it to us. We then returned his stethoscope for him.
SOB didn’t even leave us a positive feedback.
Seller_wsUmkha820qAo
What is not being addressed is how many of those were sent by third party sellers who will then have to eat the cost of the product and the shipping once the customer says they didn’t receive their item.
Seller_wsUmkha820qAo
What is not being addressed is how many of those were sent by third party sellers who will then have to eat the cost of the product and the shipping once the customer says they didn’t receive their item.
Seller_clloniM4qwCR3
He overcomplicated the situation by going to the police, Amazon, and the media. Why not just drop the packages off at the carrier that lost them? Presumably UPS or FedEx, since the USPS said it wasn’t them.
Seller_clloniM4qwCR3
He overcomplicated the situation by going to the police, Amazon, and the media. Why not just drop the packages off at the carrier that lost them? Presumably UPS or FedEx, since the USPS said it wasn’t them.
Seller_nstkdGWZl0SW0
If a package of face masks is found on the side of the road, they cannot be sold or delivered to customers. It is bad enough people put them on without any regard to how they are properly used.
Whomever marked them as delivered has a criminal problem on their hands.
I do not see much of a story here.
Seller_nstkdGWZl0SW0
If a package of face masks is found on the side of the road, they cannot be sold or delivered to customers. It is bad enough people put them on without any regard to how they are properly used.
Whomever marked them as delivered has a criminal problem on their hands.
I do not see much of a story here.
Seller_jcx9zKHIbPR63
Guy sounds like he wanted to get on TV. Amazon is not geared to deal with his packages, and told him to keep it. That wasn’t enough, he had to prove to the world he was a hero as loudly as he could. Loser alert!
Seller_jcx9zKHIbPR63
Guy sounds like he wanted to get on TV. Amazon is not geared to deal with his packages, and told him to keep it. That wasn’t enough, he had to prove to the world he was a hero as loudly as he could. Loser alert!
