It's my fault, and I got appeal accepted but still
Greeting to all.
I’d like to ask for advises about those famous “related account” issue.
But my case is a little bit different.
As I succeed in appealing for 2 market channel but one.
Allow me to tell my whole story.
About 5 years ago I created a seller account as my college research about Amazon.
As I learned back then that individual sellers are allowed and free of subscription fee back then. I haven’t sell anything at that time.
This year in the late January, I started to interest in selling online.
My first idea is back to Amazon. I login back to my Amazon account and found that the account has been deactivated due to inactive for a long long time.
I contact support and ask for reactivate the account.
Refer Case ID: 6760746521 January, 21st 2020.
The support told me
“I recommend you to open a new seller account on Amazon as you wish to continue selling. You will need to use a different email address from the closed account to open a new account”
That’s fine. I thought. This is my old email account anyway.
So, I started create new Amazon seller account at my current email.
The rest is something everyone know what’d happen. 
I created a new account at my current email. registered at 3 market places.
- US, including com, ca, com-mx
- EU, including co-uk, de, fr, it, es
- JP (my personal passion
)
All of those got suspend due to related account in about 2 hours after subscription paid.
At first I was angry all around as I thought I got tricked right after the payment.
I asked the support and all came back with “Please see your performance notification”.
Suspended due to related account.
Yeah right, and Case ID: 6760746521 told me
“I need to use a different email address from the closed account”
The thing is, my previous account wasn’t closed. It’s inactivated. 
So, by the automatic system. As those 2 accounts are registered by my name, surname, address in the same… You know the drill
As I fled my appealing request all around like whole February 2020.
Asked support team to closed my old account (Refer Case ID 6774415211 January, 29th)
Do those identity confirmation, change from Debit card to Credit card payment method.
JP market place is the first to accept appeal in mid Feb.
And EU market place accept me back in late Feb.
I over joyed that these nightmare of suspend would end.
Except my most needed market place US.
As I fled my 12 submissions and 10 cases log.
The appealing never get response and all those help supports keep telling me is,
“Please contact Seller Performance Team directly at Performance notification tab”
And yes, they haven’t response at all for the past month.
Here is my questions
-
Is it ordinary? They may have a tons of cases like these and mine was in the list but they may take a few months before my turn?
-
When I asked my appealing in EU market place. These’s instant automatic message that they received it by email. But US market place doesn’t?
-
This is the biggest issue here. As I downgrade my seller account to individual type, until everything settle down at least. All US market place com, ca has downgraded but com-mx still in professional type and did charged the second subscription fee already
I cannot manually downgrade com-mx to individual type, as the system said,
“Changing selling plan is not allowed in one of your subscribed marketplaces.”
I contact the support and every “contact us” push me back to account health issue.
And as you can guest.
Help Support > “Please contact Seller Performance Team directly at Performance notifications”
Performance notifications > Seller Performance Team > no response at all for the past month.
Any suggestion please?
Sincerely,
Kana S.
It's my fault, and I got appeal accepted but still
Greeting to all.
I’d like to ask for advises about those famous “related account” issue.
But my case is a little bit different.
As I succeed in appealing for 2 market channel but one.
Allow me to tell my whole story.
About 5 years ago I created a seller account as my college research about Amazon.
As I learned back then that individual sellers are allowed and free of subscription fee back then. I haven’t sell anything at that time.
This year in the late January, I started to interest in selling online.
My first idea is back to Amazon. I login back to my Amazon account and found that the account has been deactivated due to inactive for a long long time.
I contact support and ask for reactivate the account.
Refer Case ID: 6760746521 January, 21st 2020.
The support told me
“I recommend you to open a new seller account on Amazon as you wish to continue selling. You will need to use a different email address from the closed account to open a new account”
That’s fine. I thought. This is my old email account anyway.
So, I started create new Amazon seller account at my current email.
The rest is something everyone know what’d happen.
I created a new account at my current email. registered at 3 market places.
- US, including com, ca, com-mx
- EU, including co-uk, de, fr, it, es
- JP (my personal passion )
All of those got suspend due to related account in about 2 hours after subscription paid.
At first I was angry all around as I thought I got tricked right after the payment.
I asked the support and all came back with “Please see your performance notification”.
Suspended due to related account.
Yeah right, and Case ID: 6760746521 told me
“I need to use a different email address from the closed account”
The thing is, my previous account wasn’t closed. It’s inactivated.
So, by the automatic system. As those 2 accounts are registered by my name, surname, address in the same… You know the drill
As I fled my appealing request all around like whole February 2020.
Asked support team to closed my old account (Refer Case ID 6774415211 January, 29th)
Do those identity confirmation, change from Debit card to Credit card payment method.
JP market place is the first to accept appeal in mid Feb.
And EU market place accept me back in late Feb.
I over joyed that these nightmare of suspend would end.
Except my most needed market place US.
As I fled my 12 submissions and 10 cases log.
The appealing never get response and all those help supports keep telling me is,
“Please contact Seller Performance Team directly at Performance notification tab”
And yes, they haven’t response at all for the past month.
Here is my questions
-
Is it ordinary? They may have a tons of cases like these and mine was in the list but they may take a few months before my turn?
-
When I asked my appealing in EU market place. These’s instant automatic message that they received it by email. But US market place doesn’t?
-
This is the biggest issue here. As I downgrade my seller account to individual type, until everything settle down at least. All US market place com, ca has downgraded but com-mx still in professional type and did charged the second subscription fee already
I cannot manually downgrade com-mx to individual type, as the system said,
“Changing selling plan is not allowed in one of your subscribed marketplaces.”
I contact the support and every “contact us” push me back to account health issue.
And as you can guest.
Help Support > “Please contact Seller Performance Team directly at Performance notifications”
Performance notifications > Seller Performance Team > no response at all for the past month.
Any suggestion please?
Sincerely,
Kana S.
Seller_m9Yr8y075yoPv
I got reactivated! Yay!
After 14 weeks, 20 submissions, 6 oversea calls.
Tips
- Give them a few days to review. There might be a hundred or a thousand of submissions piled up everyday.
- Each every time you write a new submission, you need to write it from the started like a fresh one but add more detail. Cuz you wouldn’t know who’s gonna pick your submission up.
- If something has been advised by Amazon support team, case ID reference is very handy.
- Some or several inbound call to Amazon support is necessary. Cuz their support team know what to do next, what’s your submission lack of, or even write a internal comment on your submission.
- NEVER give up hope, BUT give them some time.
Sincerely,
Kana from Thailand.
15 replies
Seller_eIXakK9KQBpAc
Atleast you were able to get JP/EU to accept your appeal. Can you share the appeal you used to get that done?
Seller_m9Yr8y075yoPv
Saved tips :
- Do not spamming appeal.
- Read the very first suspension email from Amazon carefully.
Seller_m9Yr8y075yoPv
I got reactivated! Yay!
After 14 weeks, 20 submissions, 6 oversea calls.
Tips
- Give them a few days to review. There might be a hundred or a thousand of submissions piled up everyday.
- Each every time you write a new submission, you need to write it from the started like a fresh one but add more detail. Cuz you wouldn’t know who’s gonna pick your submission up.
- If something has been advised by Amazon support team, case ID reference is very handy.
- Some or several inbound call to Amazon support is necessary. Cuz their support team know what to do next, what’s your submission lack of, or even write a internal comment on your submission.
- NEVER give up hope, BUT give them some time.
Sincerely,
Kana from Thailand.
Seller_m9Yr8y075yoPv
After I sent them both “appealing” and “help” menu.
I received the certain url link, that will direct you to this page.
Please be advised.
- You need to sent them a submission and let them take some time viewing it.
- Wait for a couple of day. 2 days would be my suggestion.
- https://sellercentral.amazon.com/cu/contact-us/cmn/SAFETY
There will be Amazon login page and will give you a VOIP call
(We don’t need to pay for long distance or international call at all!)
Seller_m9Yr8y075yoPv
No, we can’t asked for a certain agent to contact.
Support team on duty depends on their work shift.
Seller_YyRgJT5180ldj
@Kana-TH
Hello, my Eu and US account has been reactivated !!! 
How can I get refund from JP market ? I sent them email, but no reponse…
It's my fault, and I got appeal accepted but still
Greeting to all.
I’d like to ask for advises about those famous “related account” issue.
But my case is a little bit different.
As I succeed in appealing for 2 market channel but one.
Allow me to tell my whole story.
About 5 years ago I created a seller account as my college research about Amazon.
As I learned back then that individual sellers are allowed and free of subscription fee back then. I haven’t sell anything at that time.
This year in the late January, I started to interest in selling online.
My first idea is back to Amazon. I login back to my Amazon account and found that the account has been deactivated due to inactive for a long long time.
I contact support and ask for reactivate the account.
Refer Case ID: 6760746521 January, 21st 2020.
The support told me
“I recommend you to open a new seller account on Amazon as you wish to continue selling. You will need to use a different email address from the closed account to open a new account”
That’s fine. I thought. This is my old email account anyway.
So, I started create new Amazon seller account at my current email.
The rest is something everyone know what’d happen.
I created a new account at my current email. registered at 3 market places.
- US, including com, ca, com-mx
- EU, including co-uk, de, fr, it, es
- JP (my personal passion )
All of those got suspend due to related account in about 2 hours after subscription paid.
At first I was angry all around as I thought I got tricked right after the payment.
I asked the support and all came back with “Please see your performance notification”.
Suspended due to related account.
Yeah right, and Case ID: 6760746521 told me
“I need to use a different email address from the closed account”
The thing is, my previous account wasn’t closed. It’s inactivated.
So, by the automatic system. As those 2 accounts are registered by my name, surname, address in the same… You know the drill
As I fled my appealing request all around like whole February 2020.
Asked support team to closed my old account (Refer Case ID 6774415211 January, 29th)
Do those identity confirmation, change from Debit card to Credit card payment method.
JP market place is the first to accept appeal in mid Feb.
And EU market place accept me back in late Feb.
I over joyed that these nightmare of suspend would end.
Except my most needed market place US.
As I fled my 12 submissions and 10 cases log.
The appealing never get response and all those help supports keep telling me is,
“Please contact Seller Performance Team directly at Performance notification tab”
And yes, they haven’t response at all for the past month.
Here is my questions
-
Is it ordinary? They may have a tons of cases like these and mine was in the list but they may take a few months before my turn?
-
When I asked my appealing in EU market place. These’s instant automatic message that they received it by email. But US market place doesn’t?
-
This is the biggest issue here. As I downgrade my seller account to individual type, until everything settle down at least. All US market place com, ca has downgraded but com-mx still in professional type and did charged the second subscription fee already
I cannot manually downgrade com-mx to individual type, as the system said,
“Changing selling plan is not allowed in one of your subscribed marketplaces.”
I contact the support and every “contact us” push me back to account health issue.
And as you can guest.
Help Support > “Please contact Seller Performance Team directly at Performance notifications”
Performance notifications > Seller Performance Team > no response at all for the past month.
Any suggestion please?
Sincerely,
Kana S.
It's my fault, and I got appeal accepted but still
Greeting to all.
I’d like to ask for advises about those famous “related account” issue.
But my case is a little bit different.
As I succeed in appealing for 2 market channel but one.
Allow me to tell my whole story.
About 5 years ago I created a seller account as my college research about Amazon.
As I learned back then that individual sellers are allowed and free of subscription fee back then. I haven’t sell anything at that time.
This year in the late January, I started to interest in selling online.
My first idea is back to Amazon. I login back to my Amazon account and found that the account has been deactivated due to inactive for a long long time.
I contact support and ask for reactivate the account.
Refer Case ID: 6760746521 January, 21st 2020.
The support told me
“I recommend you to open a new seller account on Amazon as you wish to continue selling. You will need to use a different email address from the closed account to open a new account”
That’s fine. I thought. This is my old email account anyway.
So, I started create new Amazon seller account at my current email.
The rest is something everyone know what’d happen.
I created a new account at my current email. registered at 3 market places.
- US, including com, ca, com-mx
- EU, including co-uk, de, fr, it, es
- JP (my personal passion )
All of those got suspend due to related account in about 2 hours after subscription paid.
At first I was angry all around as I thought I got tricked right after the payment.
I asked the support and all came back with “Please see your performance notification”.
Suspended due to related account.
Yeah right, and Case ID: 6760746521 told me
“I need to use a different email address from the closed account”
The thing is, my previous account wasn’t closed. It’s inactivated.
So, by the automatic system. As those 2 accounts are registered by my name, surname, address in the same… You know the drill
As I fled my appealing request all around like whole February 2020.
Asked support team to closed my old account (Refer Case ID 6774415211 January, 29th)
Do those identity confirmation, change from Debit card to Credit card payment method.
JP market place is the first to accept appeal in mid Feb.
And EU market place accept me back in late Feb.
I over joyed that these nightmare of suspend would end.
Except my most needed market place US.
As I fled my 12 submissions and 10 cases log.
The appealing never get response and all those help supports keep telling me is,
“Please contact Seller Performance Team directly at Performance notification tab”
And yes, they haven’t response at all for the past month.
Here is my questions
-
Is it ordinary? They may have a tons of cases like these and mine was in the list but they may take a few months before my turn?
-
When I asked my appealing in EU market place. These’s instant automatic message that they received it by email. But US market place doesn’t?
-
This is the biggest issue here. As I downgrade my seller account to individual type, until everything settle down at least. All US market place com, ca has downgraded but com-mx still in professional type and did charged the second subscription fee already
I cannot manually downgrade com-mx to individual type, as the system said,
“Changing selling plan is not allowed in one of your subscribed marketplaces.”
I contact the support and every “contact us” push me back to account health issue.
And as you can guest.
Help Support > “Please contact Seller Performance Team directly at Performance notifications”
Performance notifications > Seller Performance Team > no response at all for the past month.
Any suggestion please?
Sincerely,
Kana S.
It's my fault, and I got appeal accepted but still
Greeting to all.
I’d like to ask for advises about those famous “related account” issue.
But my case is a little bit different.
As I succeed in appealing for 2 market channel but one.
Allow me to tell my whole story.
About 5 years ago I created a seller account as my college research about Amazon.
As I learned back then that individual sellers are allowed and free of subscription fee back then. I haven’t sell anything at that time.
This year in the late January, I started to interest in selling online.
My first idea is back to Amazon. I login back to my Amazon account and found that the account has been deactivated due to inactive for a long long time.
I contact support and ask for reactivate the account.
Refer Case ID: 6760746521 January, 21st 2020.
The support told me
“I recommend you to open a new seller account on Amazon as you wish to continue selling. You will need to use a different email address from the closed account to open a new account”
That’s fine. I thought. This is my old email account anyway.
So, I started create new Amazon seller account at my current email.
The rest is something everyone know what’d happen.
I created a new account at my current email. registered at 3 market places.
- US, including com, ca, com-mx
- EU, including co-uk, de, fr, it, es
- JP (my personal passion )
All of those got suspend due to related account in about 2 hours after subscription paid.
At first I was angry all around as I thought I got tricked right after the payment.
I asked the support and all came back with “Please see your performance notification”.
Suspended due to related account.
Yeah right, and Case ID: 6760746521 told me
“I need to use a different email address from the closed account”
The thing is, my previous account wasn’t closed. It’s inactivated.
So, by the automatic system. As those 2 accounts are registered by my name, surname, address in the same… You know the drill
As I fled my appealing request all around like whole February 2020.
Asked support team to closed my old account (Refer Case ID 6774415211 January, 29th)
Do those identity confirmation, change from Debit card to Credit card payment method.
JP market place is the first to accept appeal in mid Feb.
And EU market place accept me back in late Feb.
I over joyed that these nightmare of suspend would end.
Except my most needed market place US.
As I fled my 12 submissions and 10 cases log.
The appealing never get response and all those help supports keep telling me is,
“Please contact Seller Performance Team directly at Performance notification tab”
And yes, they haven’t response at all for the past month.
Here is my questions
-
Is it ordinary? They may have a tons of cases like these and mine was in the list but they may take a few months before my turn?
-
When I asked my appealing in EU market place. These’s instant automatic message that they received it by email. But US market place doesn’t?
-
This is the biggest issue here. As I downgrade my seller account to individual type, until everything settle down at least. All US market place com, ca has downgraded but com-mx still in professional type and did charged the second subscription fee already
I cannot manually downgrade com-mx to individual type, as the system said,
“Changing selling plan is not allowed in one of your subscribed marketplaces.”
I contact the support and every “contact us” push me back to account health issue.
And as you can guest.
Help Support > “Please contact Seller Performance Team directly at Performance notifications”
Performance notifications > Seller Performance Team > no response at all for the past month.
Any suggestion please?
Sincerely,
Kana S.
Seller_m9Yr8y075yoPv
I got reactivated! Yay!
After 14 weeks, 20 submissions, 6 oversea calls.
Tips
- Give them a few days to review. There might be a hundred or a thousand of submissions piled up everyday.
- Each every time you write a new submission, you need to write it from the started like a fresh one but add more detail. Cuz you wouldn’t know who’s gonna pick your submission up.
- If something has been advised by Amazon support team, case ID reference is very handy.
- Some or several inbound call to Amazon support is necessary. Cuz their support team know what to do next, what’s your submission lack of, or even write a internal comment on your submission.
- NEVER give up hope, BUT give them some time.
Sincerely,
Kana from Thailand.
Seller_m9Yr8y075yoPv
I got reactivated! Yay!
After 14 weeks, 20 submissions, 6 oversea calls.
Tips
- Give them a few days to review. There might be a hundred or a thousand of submissions piled up everyday.
- Each every time you write a new submission, you need to write it from the started like a fresh one but add more detail. Cuz you wouldn’t know who’s gonna pick your submission up.
- If something has been advised by Amazon support team, case ID reference is very handy.
- Some or several inbound call to Amazon support is necessary. Cuz their support team know what to do next, what’s your submission lack of, or even write a internal comment on your submission.
- NEVER give up hope, BUT give them some time.
Sincerely,
Kana from Thailand.
Seller_m9Yr8y075yoPv
I got reactivated! Yay!
After 14 weeks, 20 submissions, 6 oversea calls.
Tips
- Give them a few days to review. There might be a hundred or a thousand of submissions piled up everyday.
- Each every time you write a new submission, you need to write it from the started like a fresh one but add more detail. Cuz you wouldn’t know who’s gonna pick your submission up.
- If something has been advised by Amazon support team, case ID reference is very handy.
- Some or several inbound call to Amazon support is necessary. Cuz their support team know what to do next, what’s your submission lack of, or even write a internal comment on your submission.
- NEVER give up hope, BUT give them some time.
Sincerely,
Kana from Thailand.
15 replies
15 replies
Seller_eIXakK9KQBpAc
Atleast you were able to get JP/EU to accept your appeal. Can you share the appeal you used to get that done?
Seller_m9Yr8y075yoPv
Saved tips :
- Do not spamming appeal.
- Read the very first suspension email from Amazon carefully.
Seller_m9Yr8y075yoPv
I got reactivated! Yay!
After 14 weeks, 20 submissions, 6 oversea calls.
Tips
- Give them a few days to review. There might be a hundred or a thousand of submissions piled up everyday.
- Each every time you write a new submission, you need to write it from the started like a fresh one but add more detail. Cuz you wouldn’t know who’s gonna pick your submission up.
- If something has been advised by Amazon support team, case ID reference is very handy.
- Some or several inbound call to Amazon support is necessary. Cuz their support team know what to do next, what’s your submission lack of, or even write a internal comment on your submission.
- NEVER give up hope, BUT give them some time.
Sincerely,
Kana from Thailand.
Seller_m9Yr8y075yoPv
After I sent them both “appealing” and “help” menu.
I received the certain url link, that will direct you to this page.
Please be advised.
- You need to sent them a submission and let them take some time viewing it.
- Wait for a couple of day. 2 days would be my suggestion.
- https://sellercentral.amazon.com/cu/contact-us/cmn/SAFETY
There will be Amazon login page and will give you a VOIP call
(We don’t need to pay for long distance or international call at all!)
Seller_m9Yr8y075yoPv
No, we can’t asked for a certain agent to contact.
Support team on duty depends on their work shift.
Seller_YyRgJT5180ldj
@Kana-TH
Hello, my Eu and US account has been reactivated !!!
How can I get refund from JP market ? I sent them email, but no reponse…
Seller_eIXakK9KQBpAc
Atleast you were able to get JP/EU to accept your appeal. Can you share the appeal you used to get that done?
Seller_eIXakK9KQBpAc
Atleast you were able to get JP/EU to accept your appeal. Can you share the appeal you used to get that done?
Seller_m9Yr8y075yoPv
Saved tips :
- Do not spamming appeal.
- Read the very first suspension email from Amazon carefully.
Seller_m9Yr8y075yoPv
Saved tips :
- Do not spamming appeal.
- Read the very first suspension email from Amazon carefully.
Seller_m9Yr8y075yoPv
I got reactivated! Yay!
After 14 weeks, 20 submissions, 6 oversea calls.
Tips
- Give them a few days to review. There might be a hundred or a thousand of submissions piled up everyday.
- Each every time you write a new submission, you need to write it from the started like a fresh one but add more detail. Cuz you wouldn’t know who’s gonna pick your submission up.
- If something has been advised by Amazon support team, case ID reference is very handy.
- Some or several inbound call to Amazon support is necessary. Cuz their support team know what to do next, what’s your submission lack of, or even write a internal comment on your submission.
- NEVER give up hope, BUT give them some time.
Sincerely,
Kana from Thailand.
Seller_m9Yr8y075yoPv
I got reactivated! Yay!
After 14 weeks, 20 submissions, 6 oversea calls.
Tips
- Give them a few days to review. There might be a hundred or a thousand of submissions piled up everyday.
- Each every time you write a new submission, you need to write it from the started like a fresh one but add more detail. Cuz you wouldn’t know who’s gonna pick your submission up.
- If something has been advised by Amazon support team, case ID reference is very handy.
- Some or several inbound call to Amazon support is necessary. Cuz their support team know what to do next, what’s your submission lack of, or even write a internal comment on your submission.
- NEVER give up hope, BUT give them some time.
Sincerely,
Kana from Thailand.
Seller_m9Yr8y075yoPv
After I sent them both “appealing” and “help” menu.
I received the certain url link, that will direct you to this page.
Please be advised.
- You need to sent them a submission and let them take some time viewing it.
- Wait for a couple of day. 2 days would be my suggestion.
- https://sellercentral.amazon.com/cu/contact-us/cmn/SAFETY
There will be Amazon login page and will give you a VOIP call
(We don’t need to pay for long distance or international call at all!)
Seller_m9Yr8y075yoPv
After I sent them both “appealing” and “help” menu.
I received the certain url link, that will direct you to this page.
Please be advised.
- You need to sent them a submission and let them take some time viewing it.
- Wait for a couple of day. 2 days would be my suggestion.
- https://sellercentral.amazon.com/cu/contact-us/cmn/SAFETY
There will be Amazon login page and will give you a VOIP call
(We don’t need to pay for long distance or international call at all!)
Seller_m9Yr8y075yoPv
No, we can’t asked for a certain agent to contact.
Support team on duty depends on their work shift.
Seller_m9Yr8y075yoPv
No, we can’t asked for a certain agent to contact.
Support team on duty depends on their work shift.
Seller_YyRgJT5180ldj
@Kana-TH
Hello, my Eu and US account has been reactivated !!!
How can I get refund from JP market ? I sent them email, but no reponse…
Seller_YyRgJT5180ldj
@Kana-TH
Hello, my Eu and US account has been reactivated !!!
How can I get refund from JP market ? I sent them email, but no reponse…
