Important Updates to Seller Fulfilled Prime


#1

Dear seller,

We are always listening to our customers, and Prime members consistently tell us they want free and fast shipping. This is why Amazon is making significant investments in our fulfillment and transportation capabilities to make Prime faster, transitioning from a Two-Day to a One-Day delivery program. As we continue to improve the Amazon Prime experience for customers, we want to ensure Seller Fulfilled Prime (SFP) meets customers’ expectations of Prime.

We know that as a seller enrolled in SFP, you work hard to provide customers with a delightful shopping experience. Despite these good intentions, even before COVID-19, fewer than 16% of SFP orders in the US met the Prime Two-Day delivery promise customers expect, in large part because many sellers do not operate on weekends. As a result, we are making the following changes to this program in the US:

•Starting February 1, 2021, SFP sellers will be required to use shipping methods that support Saturday delivery and pick-ups to provide customers with a more consistent delivery experience throughout the week. View your Shipping Settings here (https://sellercentral.amazon.com/sbr/ref=xx_shipset_dnav_help?#settings) and click ‘General Shipping Settings’.

•Starting February 1, 2021, SFP sellers will be required to meet targets for one- and two-day delivery promises. These delivery promise metrics measure the percentage of customer page views that displayed a one or two-day delivery promise when your SFP offer was the featured offer, regardless of whether a purchase was made. The delivery speed targets (https://sellercentral.amazon.com/gp/help/GM2KN7HAZM4WHA6L) ensure that customers have a consistent experience regardless of who fulfills their Prime order.

•To help you meet the targets for one- and two-day delivery promises, we are launching a new dashboard (https://sellercentral.amazon.com/seller-fulfilled-prime/seller-performance) that measures the quoted delivery speed of your SFP offers (please note dashboard may not be available to all sellers until later this afternoon). This dashboard monitors two new metrics: Percent of One-Day or less Detail Page Views and Percent of Two-Day or less Detail Page Views.

•Starting February 1, 2021, SFP sellers will be required to have nationwide delivery coverage for all standard size delivery products. You can see which of your products are standard size or oversize on the Manage SFP page (https://sellercentral.amazon.com/seller-fulfilled-prime/analytics/).

We recognize these changes are meaningful. We want to make sure you have plenty of time to determine how these changes affect your business and to make any adjustments you may need, which is why these new requirements will not take effect for more than five months. While the current performance of the program is not meeting customer expectations, these changes will help deliver an experience our Prime customers expect, including fast delivery. We will continue innovating with tools and offerings that help make SFP more compelling to you and our shared customers. You and SFP are important to Amazon and our customers, and to help you navigate these changes, we have launched a guide in Seller Central (https://sellercentral.amazon.com/gp/help/GVB5YNDGLQG4GYGR) with details, examples, and answers to your questions. We have also set up a dedicated support team that you can contact at sfp-performance@amazon.com.

Regards,

The Seller Fulfilled Prime Team


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#2

I honestly have no clue if it will make sense to do SFP anymore.

It is one thing to make sure orders arrive by Saturday, it is another thing to have to ship on Saturdays as well.


#3

Blech.


#4

Any who exactly, besides the USPS, has a regular Saturday pickup? Besides USPS Priority Express, which is prohibitively expensive to use, FedEx or UPS don’t have a regular Saturday pick up.

Just when you think Amazon can’t get any lower and beat the sellers down anymore, they find a new way.


#5

Don’t forget that USPS isn’t meeting the normal delivery promises now either, and I doubt that will change by Feb.


#6

So to understand this correctly we need to ship Saturdays and also offer Prime Nationwide. I don’t know about others that do SFP but we do very well with it only doing regional on the east coast. This is a huge blow to my business as I am not interested in shipped items nationwide prime it would cost way more than the orders themselves. I do SFP because I like to keep my business in my own control and have our own personal touch on it. I don’t understand the rationality of forcing sellers to do nationwide prime, other than they want us to use the Amazon warehouse. Hopefully there is enough of a blowback from this that they reconsider it. Extremely disappointed in Amazon with this one.


#7

Sounds that way. Saturday delivery was an issue to the next state. I can’t deal with now much it will cost to have Saturday delivery to other side of the continent.


#8

Amazon can’t get a Prime order to me themselves in 10 days let alone 2. Not only that, we dropped to 98% on time delivery once and lost prime for a month. How in the ever-loving universe is there only a 16% on time rate across the board for SFP? Who are the companies you’re allowing to keep up those terrible metrics?! Are you sure you don’t mean FBA is 16%? Because getting shipments from Amazon directly take longer than any SFP seller or any other American ecommerce site. Every. Single. Time.

I’m not going to add a day of labor and keeping the lights on for Saturday pickups. It’s not going to happen. In February your chickens will come home to roost.


#9

Amazing how shortsighted Amazon is. If you do this you will lose a very large majority of SFP sellers. Most of us will end prime. Less product for customers and less money in Amazons pockets. Hopefully this will change by February but I doubt it.


#10

Exactly, for us this is going to require:

Paying extra to have UPS do Saturday pickups.

Hiring additional employee’s to work on the weekend.

Also, the change of requiring nationwide delivery on all orders (Regardless of ship templates) is going to make our shipping cost’s skyrocket as we rely on being able to ship to select area’s via ground in 2 business days.

Also, we do a majority of our orders B2B. How is this going to calculate delivery’s for business that are closed for the weekend?

We all know how accurate amazon can be with calculating on time delivery in those scenarios…


#11

And what about one day delivery ? In typical Amazon fashion they aren’t clear at all- but they seem to be saying that either 30% (standard) or 17% (oversize) of our offers must display as one day delivery ?
If that is true- then of course there is no way we could continue with prime.


#12

Personally, during the last few months I’ve had more delays in receiving Amazon fulfilled Prime orders than the ones from SFP sellers.


#13

So disappointed in this announcement, If Saturdays are mandatory then I’m out. It’s a good program, why on earth change it? Amazon you can’t even ship out your PRIME orders on the same day? Why do you demand it of SFP?


#14

Are the small and light templates being phased out? Or do they remain the same (3 day/4 day) just with Saturday now counted?


#15

I’m sorry but the email is honestly confusing as all heck. It’s not clear at all. “Required to have nationwide delivery coverage” - notice how it doesn’t say Prime? So does it mean that you just need to offer your products nationwide and not limited to only your Prime regions?

The “new dashboard” doesn’t exist with their new metrics. Email makes it sound like it’s available now, but nothing there except the normal dashboard. And no ETA. So how are we suppose to judge these new metrics without even seeing them, and not even providing an ETA?


#16

This is already the case, and the e-mail is about SFP so I assume this is referring to SFP nationwide coverage, ie. phasing out regional templates. Otherwise, I have no clue what they are talking about.


#17

That’s another thing that’s confusing - but if you read it carefully, it’s not a 16% on time rate. It’s 16% of Prime customers viewing an item can get it in 2 days. Again, it’s confusing as all heck.


#18

Meanwhile, you have dropshippers with 80% positive feedback, 10 day delivery, and 2% lower price winning the Buy Box over nationwide SFP sellers right now.

Either Amazon is going to pass along huge nationwide UPS pricing discounts to us or they will lose 90% of SFP sellers. I’m guessing it is the latter and they think FBA capacity will be opening up by 2/2021.


#19

My Seller Fulfilled Prime Performance dashboard just updated and changed to the new one.

EDIT
No clue how to read the new section yet


#20

How many sellers are actually in the SFP program these days?