As a buyer, I sometimes see a “Get Product Support” button for a product I bought on Amazon, particularly when the manufacturer is a well-known brand name. As far as I know, it just opens a messaging box for the buyer to start communicating with the Manufacturer of the item.
However, there is a relatively small Chinese Manufacturer and FBA seller that has this button on an order I placed for their product, and I can’t find any info in the Seller Support Help Pages on this. As a small Manufacturer who also sells FBA, does anyone have any idea how to get the button?
That’s a really good question and wish it would appear, on all orders.
My “go-to” page, when I cannot figure out, the precise team, that will handle the question, is Technical Support .
In your case, I would try, Merchandising and Layout (store design issue), since it’s the closest to your question. Perhaps they will at least point you, in the right direction.
Hey I would love to bump this question to find out if there is a way to obtain the “Get Product Support” button on our orders? I don’t see the option anywhere in seller central and can’t figure out the rhyme or reason for why certain sellers can get this feature.
I sent a note to the technical support team as suggested above, but would love to hear any other insight that sellers may have about this feature.
Also bumping this thread. Curious if anyone knows of a streamlined way to accomplish this.