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How to file a complaint with stamps.com
Have an ongoing issue with a mis-delivery of a parcel to Canada. I used stamps.com to ship the parcel to Canada; first it was routed to a hub in Illinois, there customs labelsl were generated and affixed. My problem arises that customs labels were switched somehow and somewhere and my parcel is stranded in western Canada; it should be going to east Canada. A simple solution, right the wrong, pay the postage to eastern Canada. To make long story short, everyone from Stamps, their carrier, USPS, Canadian customs and Postal service have passed the buck. I finally came to the realization to read Stamps.com terms and conditions. Hidden within there states their responsibilities for shipping errors. just last week I spent a 1-2 hrs speaking with someone in India representing stamps. Absolutely no resolution was given. I feel like I have monumental struggle here overcoming these hurdles with oversea customer reps. Does anyone know a direct contact in the states that deals with complaints and possible resolutions dealing with Stamps or possible phone or email of any corporate folks?
31 replies
Seller_WQj6Zg0jH6DBA
If you are shipping to Canada, the customs labels should have already been generated and affixed.
Stamps is simply an outlet for purchasing USPS services. Yes, it should have prompted you to print or fill out a customs label, but it is our (shipper) responsibility to comply with international (and many APO/FPO/DPO) destinations
Seller_8Wfpcf6cHQaPy
Which service did you use to ship?
International Large Envelope/Flat Service or First Class International Package?
Seller_Hi7wbO2Kbo6bl
I fail to see how Stamps is responsible in any way for customs labels being switched. Which sounds extraordinarily unlikely anyway.
Seller_Re9WSfrGmAQM8
We ship maybe 6 to 10 packages a day to Canada and other countries.
I have spoken with Stamps.com many, many times and never had a non-English speaking rep. Always had , what I thought, a USA based person. (they have a phone number for contact listed on their web site).
And always had my question / problem solved quickly before I terminated the call.
Stamps has nothing to do with the carry / delivery of a mail piece. You would use their software to print the shipping label - that’s it. Also if you select Canada as the destination country, Stamps will force you to fill out all necessary info for customs. No way around this. Its part of the shipping label.
Which carrier did you use? USPS, FedEx, UPS, DHL?
Assuming you used the post office, they may send the package to Miami or any international hub for checking customs and leaving the US.
At this point, if you did not apply a correct customs form, the package will be refused and returned to you.
So I don’t know what you mean when you say the customs form was generated and switched. Just does not sound right.
Seller_0bVIHiKFoZ9of
Stop using stamps.com, switch to pirateship.com. Only thing I can’t do is stamps, but, I can ship and it includes $100 of insurance with priority mail. No monthly fees (unlike stamps.com) and insurance is cheaper.
Seller_VKCaJLyB42Rs3
1 question: how did my customs number generated through stamps get used for a completely different order? The original order on cp72 form shows the original order $295 then when entering Canada value and contents changed. The only that concerns me is the "removed " statement on cp72 form. Sure looks like packages got switched somewhere.
Seller_5RXSTkrr6Xjfy
I just had this same problem with Stamps.com. I use shipstation to manage and ship all of my packages from multiple platforms. My package, 24 x 18 x 1 at 2lbs, was shipping via priorty mail international from MS to Alberta Canada today (03/10/2020) and stamps.com printed my label to go to their Postal Processing Facility in Carol Stream IL. At the bottom of the label is my customers name in Alberta Canada and the USPS international tracking number. So, I can personally verify, I didn’t process my shipment using any flat rate envelope, or usps generated packaging… I chose large package over 12". I verified that my weight was entered correctly as well as the customs information on screen matched the order. Very weird!
