How do I find return rate by item?


#1

Where can I find my product return rate by parent item or child?


#2

Not sure if it is the same link for FBA, but FBM, can be generated here: Return reports. Since you do not have too many items, should be rather easy to see, if and where, there are potential problems.


#3

That report shows no records for FBA. Anyone know any other way to view % return rate by item?


#4

You can find the FBA returns report here:

https://sellercentral.amazon.com/gp/ssof/reports/search.html#orderAscending=&recordType=CUSTOMER_RETURNS&noResultType=&merchantSku=&fnSku=&FnSkuXORMSku=&reimbursementId=&orderId=&genericOrderId=&asin=&lpn=&shipmentId=&problemType=ALL_DEFECT_TYPES&hazmatStatus=&inventoryEventTransactionType=&inventoryAdjustmentReasonGroup=&eventDateOption=1&fromDate=mm%2Fdd%2Fyyyy&toDate=mm%2Fdd%2Fyyyy&startDate=&endDate=&fromMonth=1&fromYear=2018&toMonth=1&toYear=2018&startMonth=&startYear=&endMonth=&endYear=

You’ll have to manually calculate the %, though.


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