HELP difference between estimated and guaranteed delivery dates?
A customer requested expedited shipping. We shipped the item Via Priority and got It there within the shipping window. The customer claims they were shown a guaranteed delivery date before checkout and then an estimated delivery date after they completed check out. The customer is now dissatisfied that they paid extra for expedited shipping, and didn’t receive the item on they day they were "guaranteed ". Has this happened to anyone else? Am i responsible for refunding the expedited shipping cost out of my own pocket? Thoughts?
3 replies
Seller_cIIdgKwVd6QF7
There is no guaranteed delivery date for Expedited shipping. Period.
To avoid negative feedback, and possible A-Z Claim, refund the different the postage; as a gesture of good will.
Funky
Seller_tzfX0jBLBCmu2
No. You are responsible for making sure that the item arrives in the date range in the order.
Seller_WQj6Zg0jH6DBA
Do your orders have any flags like the ones shown above?
