GetOrder is returning incomplete ShippingAddress information
I am calling GetOrder and it is returning the ShippingAddress but it is missing Name and AddressLine1 so I cannot fulfill the order. What is going on? This was working fine a few hours ago and it just started not working…
Any ideas?
6 replies
Seller_Y7RS9pvWYQkLs
Amazon may have turned off your access to PII (Personally Identifiable Information). I suggest you open a case under your seller account and ask your question there. If what I suspect is correct, you will need to request access to that information again and maybe go through an approval process.
David Nelson
Dynamic Enterprise Technologies Inc
Seattle Washington USA
Seller_HHB92UYrZ7u1X
I also encountered the same situation, if you find a solution, the trouble is also informed, thank you
Seller_HcnhoteiauEvy
I have been having the same problem since yesterday. It’s really annoying.
Seller_DNirQY7NKPcp5
having same issue but only for some customers. where do i request help on this?
Seller_HHB92UYrZ7u1X
Has been resolved, you need to visit the following website to view the Your Case Log sent to you by Amazon
https://sellercentral.amazon.com/gp/case-dashboard/lobby.html?ref=xx_caselog_cont_viewcase
GetOrder is returning incomplete ShippingAddress information
I am calling GetOrder and it is returning the ShippingAddress but it is missing Name and AddressLine1 so I cannot fulfill the order. What is going on? This was working fine a few hours ago and it just started not working…
Any ideas?
GetOrder is returning incomplete ShippingAddress information
I am calling GetOrder and it is returning the ShippingAddress but it is missing Name and AddressLine1 so I cannot fulfill the order. What is going on? This was working fine a few hours ago and it just started not working…
Any ideas?
6 replies
6 replies
Seller_Y7RS9pvWYQkLs
Amazon may have turned off your access to PII (Personally Identifiable Information). I suggest you open a case under your seller account and ask your question there. If what I suspect is correct, you will need to request access to that information again and maybe go through an approval process.
David Nelson
Dynamic Enterprise Technologies Inc
Seattle Washington USA
Seller_HHB92UYrZ7u1X
I also encountered the same situation, if you find a solution, the trouble is also informed, thank you
Seller_HcnhoteiauEvy
I have been having the same problem since yesterday. It’s really annoying.
Seller_DNirQY7NKPcp5
having same issue but only for some customers. where do i request help on this?
Seller_HHB92UYrZ7u1X
Has been resolved, you need to visit the following website to view the Your Case Log sent to you by Amazon
https://sellercentral.amazon.com/gp/case-dashboard/lobby.html?ref=xx_caselog_cont_viewcase
Seller_Y7RS9pvWYQkLs
Amazon may have turned off your access to PII (Personally Identifiable Information). I suggest you open a case under your seller account and ask your question there. If what I suspect is correct, you will need to request access to that information again and maybe go through an approval process.
David Nelson
Dynamic Enterprise Technologies Inc
Seattle Washington USA
Seller_Y7RS9pvWYQkLs
Amazon may have turned off your access to PII (Personally Identifiable Information). I suggest you open a case under your seller account and ask your question there. If what I suspect is correct, you will need to request access to that information again and maybe go through an approval process.
David Nelson
Dynamic Enterprise Technologies Inc
Seattle Washington USA
Seller_HHB92UYrZ7u1X
I also encountered the same situation, if you find a solution, the trouble is also informed, thank you
Seller_HHB92UYrZ7u1X
I also encountered the same situation, if you find a solution, the trouble is also informed, thank you
Seller_HcnhoteiauEvy
I have been having the same problem since yesterday. It’s really annoying.
Seller_HcnhoteiauEvy
I have been having the same problem since yesterday. It’s really annoying.
Seller_DNirQY7NKPcp5
having same issue but only for some customers. where do i request help on this?
Seller_DNirQY7NKPcp5
having same issue but only for some customers. where do i request help on this?
Seller_HHB92UYrZ7u1X
Has been resolved, you need to visit the following website to view the Your Case Log sent to you by Amazon
https://sellercentral.amazon.com/gp/case-dashboard/lobby.html?ref=xx_caselog_cont_viewcase
Seller_HHB92UYrZ7u1X
Has been resolved, you need to visit the following website to view the Your Case Log sent to you by Amazon
https://sellercentral.amazon.com/gp/case-dashboard/lobby.html?ref=xx_caselog_cont_viewcase
