We’ve updated our Drop Shipping Policy page to provide additional details about our policy and help you adhere to the guidelines.
Drop shipping, or allowing a third party to fulfil orders to customers on your behalf, is not acceptable unless it’s clear to the buyer that you are the seller of the record.
The following examples of drop shipping are strictly prohibited. If you violate this policy, your ability to sell using Amazon’s Merchant Fulfilled Network (MFN) may be restricted:
- Shipping orders with packing slips, invoices, external packaging, or other information indicating a seller name or contact information other than your own
- Purchasing products from another online retailer and having that retailer ship directly to customers (if the shipment does not identify you as the seller of the record) or if anyone other than you (including the other online retailer) appears on packing slips, invoices, or external packaging
When a customer sees packaging and invoices/receipts identifying a seller that is not you or Amazon, they may be confused about how their order is being fulfilled and who they should contact with any problems or questions.
If you intend to fulfill orders using a drop shipper, you must always:
- Have an agreement with your supplier that they will identify you (and no one else) as the seller of the record of your products on all packing slips, invoices, external packaging, and other information that is included or provided in connection with the products
- Remove any packing slips, invoices, external packaging, or other information identifying a third-party drop shipper prior to shipping the order
- Be responsible for accepting and processing customer returns of your products
- Comply with all other terms of your seller agreement and applicable Amazon policies