You or your delivery carrier may only contact the customer via phone for delivery issues through our phone number anonymization system.
When calling a customer, use the temporary phone number, including the extension if provided, and follow the prompts. The phone number will expire once the package is delivered. This system is scheduled to be rolled out over the next few weeks.
As a reminder, in accordance with our Communication guidelines, you should only contact customers to fulfill an order. If you need to contact a customer for any reason other than package delivery, please use the Buyer-Seller Messaging Service.
Refer to the Prohibited seller activities and actions policy for information about appropriate use of customer phone numbers.
Visit the Help page to learn more.