Starting January 14, sellers will be responsible for any carrier shipping correction charges on customer returns of seller-fulfilled orders caused by incorrect return label information.
Carriers may issue shipping correction charges after a shipping label has been purchased. This can happen when the dimensions or weight do not match the values you provided, or when your return address is invalid. Return shipping corrections can result in a positive or negative credit depending on whether you over or under paid.
We have previously absorbed these charges, but in line with industry standards, sellers will soon be responsible for shipping corrections for seller-fulfilled returns.
From January 14, your account will be charged, or credited, if:
- The dimensions, weight, or both, of your product return are incorrect: If the product returned by the customer has physical attributes that do not match your product listing or outbound shipping, you will be charged or credited for the difference in cost between the label you paid for and the correct label cost.
- Your return address is incorrect or invalid: If your return address is undeliverable, the carrier will charge a $18 fee for every package that could not be returned. Your return address must be in the same country as the store you sell in, and must accept return packages.
If any of your ASINs receive a shipping correction charge due to incorrect product attributes, return address, or both, you will receive a monthly email notification with a detailed report. If you do not receive an email, you did not incur any shipping correction charges.
To avoid these charges, make sure your products’ dimensions, weight, and return address are listed correctly in Seller Central.
To update your return address, go to Return Settings.
To learn more about this change, or to get help adjusting your dimensions or weight, go to Shipping correction charges for seller-fulfilled returns.